לוח משרות דרושים במרכז

In this role, you will drive the strategy and execution for core product areas, including AI powered features, helping our customers deliver better experiences to employees and end users. You will own the full product lifecycle from discovery and research to delivery, iteration, and success measurement.


Responsibilities
Define and lead the product roadmap for key areas of the Lighthouse platform, aligning customer needs with business goals
Drive the development of AI powered capabilities that enhance search, automation, and user experience
Collaborate with engineering and design to build scalable, reliable, and intuitive products
Partner with sales, customer success, and support to understand customer challenges and translate them into product solutions
Conduct user research, customer interviews, and market analysis to identify opportunities and prioritize work
Write clear, detailed product specifications and user stories that enable teams to deliver with focus and clarity
Drive cross functional execution from discovery through development, launch, and iteration, ensuring high quality and timely delivery
Own product success metrics and use data to inform decisions, improvements, and prioritization

We are looking for an Information Systems Analyst to join our Business Applications team, responsible for ensuring the internal Business Applications are suitable to Earnixs business processes, to support the day-to-day activities of the end users, while allowing management to measure these activities against their KPIs. The team focuses on improving existing applications while enhancing their features and creating new business processes around them, as well as finding new solutions that would support additional processes and allow scale. The Information Systems Analyst will translate business requirements into logical, component-based technical designs. This person will work Marketing, Sales, Support, Customer Success, Project Management, HR, Finance, and more. The day-to-day work would include hands-on implementation of various systems, reporting and analysis, data and meta data cleansing, ongoing user support and training, documentation and user guides creation, research and more.
Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

What youll do: Step into the world of cyber adversaries and become secret agent against malware. Youll investigate real attack techniques, analyze malicious behavior, and transform that knowledge into powerful detection methods that protect thousands of organizations worldwide. How youll make an impact: Your research will sit at the heart of Autonomous Breach Protection Platform. By uncovering attacker tactics, building innovative detection mechanisms, and sharing your insights, youll directly shape our products ability to stay one step ahead of evolving threats - and keep our customers safe.

We are looking for a strategic and experienced Director of Service Training and Tools to lead our global training programs for technical service teams, sales colleagues, and partners, utilizing advanced training methods, knowledge base modifications, and Service AI tools implementation. In this key role, you will be responsible for developing, implementing, and managing world-class training initiatives that ensure consistent, high-quality service and support across all regions. Key Responsibilities:
* Lead the global Service and Sales Training team, including regional trainers and content developers.
* Service AI company program manager - define and develop in-house and third-party Service AI tools and implementations.
* Design and implement training strategies for field service engineers, Technical Support, and service partners.
* Build and maintain a comprehensive curriculum for products, troubleshooting, repair procedures, and safety standards.
* Lead and maintain the company knowledge centers and databases for internal use and customer information gathering.
* Map needs, develop, and execute digital and in-person training programs, including e-learning, webinars, workshops, and certifications.
* Collaborate closely with Product teams to develop and implement training materials and enablement programs.
* Drive onboarding and upskilling initiatives for service and customer-facing teams.
* Measure and report on training effectiveness and knowledge retention.
* Ensure consistent global standards while adapting training to local market requirements.
* Manage vendor relationships, training platforms, and tools (e.g., LMS).
* Support digital transformation, automation, and process optimization efforts.
* Ensure timely delivery, budget adherence, and stakeholder engagement.
* Oversee and coordinate all support-related activities across HQ and global regions.
* Identify operational gaps and lead continuous improvement initiatives.
Country:
Israel
City:
Herzliya