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we are seeking a highly motivated and detail-oriented individual to join our team as a Senior Violent Extremism Researcher. Here, you will play a crucial role in conducting in-depth research on hateful speech & behavior, terrorism, and other extremist activities, contributing to our mission of creating a safer and more inclusive online environment for all users. You will be responsible for managing our knowledge and ensuring the quality and standards of research delivery. Additionally, you will collaborate with cross-functional teams, analyze data, generate insights, and propose proactive strategies to address emerging issues. If you are passionate about combating violent extremism, possess excellent research and analytical skills, and thrive in a fast-paced environment, we encourage you to apply. Responsibilities:
* Conduct in-depth research on violent extremism, analyzing qualitative and quantitative data to uncover actionable insights
* Ensure the highest quality and standards in the research delivery to our clients, maintaining a high level of accuracy, clarity, and attention to detail
* Develop research methodologies and frameworks, continuously improving processes to enhance efficiency and effectiveness
* Stay updated on industry trends, emerging threats, and best practices in the field of violent extremism, actively seeking opportunities for knowledge expansion
* Foster a culture of knowledge sharing and continuous learning within the department.
* Review, edit, and synthesize multiple reports from other analysts into unified, client-ready outputs.
Hybrid:
Yes

Were a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. , youll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world. Role Overview The Payments Analyst plays a critical role in ensuring the accuracy, consistency, and integrity of chargeback-related data across multiple platforms and internal systems. This position combines strong research, analytical and technical skills with cross-functional collaboration to support efficient chargeback management operations and enhance data -driven decision-making. What Youll Do
* Research payment service providers (PSPs) and acquire knowledge of their data structures, workflows, and reporting standards
* Map, normalize, and validate data from external systems to align with internal data
* Monitor key operational systems and identify data anomalies, errors, or breakdowns in the chargeback lifecycle.
* Conduct root-cause analysis to resolve data discrepancies and ensure accurate case handling and reporting outcomes.
* Query internal databases using SQL to analyze trends and troubleshoot issues
* Collaborate with multiple teams - including product, operations, and engineering - to resolve edge cases, to maintain data integrity and support system enhancement
* Communicate with PSP representatives as needed to clarify data formats, investigate issues, and ensure proper integration.
* Leverage AI tools to enhance data processing, research, and workflow efficiency (or demonstrate willingness to adopt new technologies).
* Contribute to internal process documentation and best practices.