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Welcome to Chargeflow Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it. Before You Apply - A Reality Check This is not a “steady state” role. You will inherit teams at different maturity levels, with varying degrees of structure, clarity, and performance. Some functions are newly formed, others are evolving, and leadership is still hands-on with customers where needed. If you are looking for a polished organization with clearly defined playbooks, this will probably not be a fit. If you thrive in ambiguity, enjoy diagnosing complex systems, and know how to sequence change without breaking momentum, keep reading. Who We're Looking For - A Change Leader We are looking for a Director of Customer Experience to take end to end ownership of Customer Success, Customer Support, and Onboarding and Implementations - basically all customer-facing functions. This role is responsible for building a cohesive, scalable customer operating model that supports both our SMB base and a growing enterprise segment. You will be expected to diagnose what is working, what is not, and what needs to change, then lead the organization through that change with clarity, empathy, and decisiveness. This is a senior leadership role with significant influence on retention, expansion, brand trust, and long-term company outcomes. Your Arena - What You Will Own As Director of Customer Experience, you will be accountable for how customers experience Chargeflow from first value through long-term partnership. Strategic Ownership - Own and evolve the end-to-end customer experience across Success, Support, and Onboarding, with clear ownership, escalation paths, and accountability - balancing SMB scale with growing enterprise complexity. Leadership & Team Development Lead and develop managers and senior ICs across customer-facing teams, assessing performance, closing capability gaps, and making tough people decisions to build a scalable leadership bench. Operating Model & Execution - Design operating rhythms, processes, and KPIs that drive consistency, accountability, and data-driven prioritization without slowing execution. Customer Outcomes - Drive retention, engagement, time-to-value, and customer trust while ensuring effective escalation management and reducing executive dependency. Cross-Functional Leadership - Partner with Sales, Product, Operations, and Leadership to align GTM promises with delivery, surface systemic issues, and champion customer-driven improvements.

We are a rapidly growing SaaS cybersecurity company developing complex solutions for enterprises.Were seeking a Technical Writer to join our team in Israel in a full-time capacity.This is not a traditional technical writing role - it sits at the intersection of Technical Writing and Product Content, blending precision and clarity with storytelling and strategic context.You will collaborate closely with Product, Engineering, Customer Success, and Marketing to create high-quality, accurate, and engaging content that helps customers understand both how to use our platform and why it matters.
Responsibilities
Create and maintain accurate, user-friendly product documentation, including Knowledge Base articles, API docs, release notes, and guides.
Translate complex technical concepts into clear, engaging content that helps customers understand both how and why to use the product.
Collaborate with Product, Engineering, Customer Success, and Marketing to align documentation and messaging across all touchpoints.
Expand and manage the Knowledge Base as a strategic, living resource-ensuring consistency, taxonomy, and continuous improvement.
Develop documentation that improves team alignment and efficiency.
Gather feedback from internal teams and customers to continuously refine content quality and clarity.
Help define and maintain our tone of voice and product language standards.

We are seeking a Senior Product Manager with a passion for building and developing cutting-edge cybersecurity and cybersecurity risk quantification products. This role requires a hands-on approach, translating ideas into roadmaps and features, and following product development from start to finish. We are looking for an individual contributor and a product leader with a strong background in data and analytics products.
Responsibilities
Develop and execute a product roadmap that drives growth, innovation, and competitive differentiation.
Define and prioritize features and enhancements in the product roadmap.
Conduct market and user analysis, competitive research, and customer feedback analysis to identify market trends, customer needs, and opportunities.
Collaborate closely with engineering, marketing, sales, and customer success teams to ensure the success of product development, launch, and adoption.
Become a market expert and understand our customers and prospects requirements and expectations.
Define, monitor, and analyze key product metrics to evaluate product success.

We are looking for a detail-oriented and proactive Bookkeeper to support and manage our day-to-day financial operations. In this role, you will play a key part in maintaining accurate financial records, ensuring smooth vendor and payment processes, supporting monthly close activities, and enabling compliance and reporting requirements.
Responsibilities
Record daily financial transactions accurately and timely.
Oversee credit card activities and perform bank reconciliations.
Manage all aspects of the MESH system, including invoice entry and tracking.
Handle the complete vendor process, from invoice receipt to payment.
Prepare and submit reports to tax authorities as required.
Execute monthly closing activities, including fixed assets, accruals, and prepaid expenses.
Provide support for audits and perform ad-hoc financial tasks as needed.

Required DFIR Expert
Herzliya, Israel, Full Time, hybrid
Our DFIR team is responsible for responding to our clients' cyber incidents and crises.Our group is expanding. If you see yourself in the front line of the cybersecurity domain as a digital forensic and incident response (DFIR) talent, your place is with us. As a DFIR team member, you will participate in hands-on security research and investigations, helping our customers understand and mitigate cyber threats and attacks.
Responsibilities
Perform incident response lifecycle and real-time activities, including detection and analysis, containment and eradication, and recovery
Perform incident response in a cloud environment (Azure, AWS etc.).
Perform digital forensics investigations
Research and analyze tactics, techniques, and procedures (TTPs) used by malicious actors
Perform hunt-evil and find-evil activities for proactively detecting attacks
Work closely with our in-house red team, CTI, and cyber architect teams
Work closely with worldwide companies, CISOs, and technology experts.