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We are is looking for a highly motivated, detail oriented Technical Product Manager with a strong sense of ownership to lead key parts of our knowledge management platform.

In this role, you will drive the strategy and execution for core product areas, including AI powered features, helping our customers deliver better experiences to employees and end users. You will own the full product lifecycle from discovery and research to delivery, iteration, and success measurement.

Responsibilities
Define and lead the product roadmap for key areas of the Lighthouse platform, aligning customer needs with business goals.
Drive the development of AI powered capabilities that enhance search, automation, and user experience.
Collaborate with engineering and design to build scalable, reliable, and intuitive products.
Partner with sales, customer success, and support to understand customer challenges and translate them into product solutions.
Conduct user research, customer interviews, and market analysis to identify opportunities and prioritize work.
Write clear, detailed product specifications and user stories that enable teams to deliver with focus and clarity.
Drive cross functional execution from discovery through development, launch, and iteration, ensuring high quality and timely delivery.
Own product success metrics and use data to inform decisions, improvements, and prioritization.

In this role, you will build deep expertise in formulation science, including solubility and active ingredient stabilization, emulsions, wetting and dispersants, crystal growth prevention, rheology, milling, adjuvancy, agrobiology, and intellectual property. In parallel, you will gain cross-functional exposure to the full product development lifecycle - from early research and scale-up to manufacturing, regulatory affairs, marketing considerations, and customer requirements.

Key Responsibilities

Develop complex formulations that meet customer, regulatory, and manufacturing requirements
Design, plan, and execute laboratory experiments to evaluate and improve formulation performance
Conduct hands-on experimental work in a chemistry laboratory
Troubleshoot and solve scientific and technical challenges during development
Support the full product lifecycle - from early-stage development through scale-up, manufacturing launch, and beyond
Collaborate with internal departments including Analytical, Organic Synthesis, Scale-Up, Manufacturing, Regulatory, and Marketing
Develop and support intellectual property (IP) to protect new formulations

We are looking for a high-energy, driven Support Engineer to join our organization! We are an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and knowledge, this is the place to be.

The Support Engineer will work as a Support Engineer for our Support team and represent us as the professional authority in ongoing work with the technical factors from the clients side.

Responsibilities
Serve as a primary technical support contact for enterprise customers.
Receive, triage, investigate, and resolve support tickets.
Perform in-depth troubleshooting of application, system, and infrastructure-related issues.
Work closely with Development and DevOps teams on incident resolution and root cause analysis.
Participate in onboarding, upgrades, and business continuity events.
Conduct live troubleshooting sessions with customers.
Maintain documentation of issues and resolutions.

You will play a key role in leading and scaling our DevOps and Cloud operations teams. Your mission is to ensure that our SaaS platform is reliable, scalable, and efficient, while enabling engineering velocity and high-quality delivery.

This is a hands-on leadership role combining technical depth with team management. You will work closely with R&D and Product to continuously improve our infrastructure, deployment processes, and production operations.


Responsibilities

DevOps Management
Architect and manage multi-cloud infrastructure (Azure, AWS, GCP).
Own CI/CD pipelines and IaC frameworks (Terraform, Pulumi).
Define and enforce SLOs/SLAs with an SRE mindset.
Manage monitoring, alerting, and incidents.
Promote Kubernetes and scalable micro-services practices.

SecOps & FinOps
Support implementation of security best practices across cloud and CI/CD environments in collaboration with Security stakeholders.
Participate in security incident response processes when relevant.
Own cloud cost visibility and optimization processes, including tagging, monitoring, and ongoing efficiency improvements.
Support business continuity and disaster recovery.
Enforce cost-efficiency policies and guardrails.

People & Process Management
Manage and develop DevOps team.
Establish and improve operational processes to support engineering delivery and production readiness.
Foster a culture of ownership and continuous improvement.
Provide operational metrics and updates to engineering leadership.