Required Account Manager - Base44
Job Description
Were building the go-to-market team for Base44, an AI-powered software development platform recently acquired by us. As an Account Manager, youll be instrumental in managing enterprise customers, nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.
This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. Youll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.
Responsibilities:
Own and nurture relationships with enterprise customers, serving as their primary point of contact and trusted advisor
Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
Maintain CRM best practices by documenting account activities, insights, and growth plans
Set the foundation to build and develop the account management team for the company.
Requirements: 6 + years of account management or customer success experience in a B2B technology company, preferably a startup
Experience managing enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors
Proven track record of driving account growth, renewals, and customer satisfaction
Exceptional communication, presentation, and relationship-building skills
Strong problem-solving abilities and a passion for helping clients achieve their goals
Organized, proactive, and comfortable operating in a high-growth, fast-changing environment
Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding.
This position is open to all candidates.