We are looking for a Relationship Manager to create long-term, trusting relationships with our customers. The Relationship Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. The goal is to contribute to sustaining and growing our business to achieve long-term success.
Responsibilities:
Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships.
Develop a deep understanding of clients needs and proactively create tailored plans and recommendations, leveraging your knowledge of our products and industry insights to support their growth.
Identify key staff in client companies to cultivate profitable relationships.
Resolve clients issues quickly and effectively.
Drive upselling and cross-selling initiatives while ensuring high standards in sales, supply, and customer service processes.
Aim to preserve and develop an assigned portfolio of clients.
Gain solid knowledge of competitors.
Leverage transactional data to deliver insights and guidance that help customers enhance performance across all areas of their business.
Work closely with our Product teams to help influence our new product developments based on customer needs.
Identify and close new opportunities to grow business within your portfolio of customers.
Act as a central point of contact to a wide range of internal functions.
Face-to-face meetings with customers on a quarterly basis
Take part in events related to fintech, payments, and main industries related to your portfolio.
Requirements: 3+ years of experience in relationship management, sales, or account management - must
Minimum of 2 years of experience in the payment or fintech industry -must
Proven track record of managing client relationships and driving revenue growth.
Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels.
Excellent analytical and problem-solving abilities, with a focus on client needs and outcomes.
Proficiency in CRM software and Microsoft Office Suite.
Problem-solving attitude
Teamwork and leadership/managerial skills
Customer-oriented mindset
BSc/BA in Business, Finance, Marketing, or a related field.
Excellent written and verbal English.
High levels of emotional intelligence and the ability to work with diverse teams across various cultures and markets.
Experience or ability in directly managing and mentoring team members, fostering their development and ensuring high performance.
Ability to adapt quickly to changes in the market, technology, or client needs.
This position is open to all candidates.