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Were looking for a highly skilled Technical Support Team Leader
to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Lead and mentor team members, provide guidance on complex cases, help prioritize workloads, and contribute to continuous improvement of support processes.
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.

We are looking for an experienced DevOps Engineer to join our team. Our DevOps team collaborates closely with every engineering unit within, delivering CI/CD and scalable infrastructure for all our features. We leverage valued OSS solutions and employ a modern tech stack, including Kubernetes, Terraform, Argo, Helm, VictoriaMetrics, Neo4j, ElasticSearch, Redis, TimescaleDB, RabbitMQ, and more.
Responsibilities:
Take part, end to end on all features within our infrastructure, CI\CD pipelines and product features
Be part of our products architectural and infrastructure design, examine and implement new cloud technologies, and open-source tools to improve the delivery and availability of the product.
Plan and push to scale in DevEx and infrastructure efforts
Be responsible for stable and scalable execution of product feature's infrastructure
Monitor and maintain Production infrastructure that makes our magic happen.

This role has been designed as Onsite with an expectation that you will primarily work from our office.

Responsibilities:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
Ability to articulate clearly, recommend and explain resolutions /clients.
Understand and utilize ITIL.
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

We are looking for a NOC Engineer to join our growing TechOPS team.
The position consists of 4 shifts a week on nights and weekends in our R&D Center in Petach Tikva.
This position provides a great opportunity to enter the high-tech world and relevant for for students and graduates of technical degree or equivalent experience.
Responsibilities include debugging complex technical issues, investigating logs, writing SQL queries and monitoring our services.

we are looking for a Technical Support Engineer.
The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.
The ideal candidate is passionate about technology, troubleshooting, and customer success.
Responsibilities:
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

We are looking for a Tech Lead to join our Engineering group and take ownership of the technical domain.
This is a full-time, office-based position focused on leading the technical direction of the NOC team, driving operational improvements, and ensuring high standards across team activity. The team operates in a 24/7 environment, and the role includes 5 shifts per week, including weekends and holidays. Please note that this position does not include night shifts.
In this role, you will act as the main technical focal point of the team, combining hands-on troubleshooting with leadership and ownership. You will work closely with multiple teams across the organization to improve workflows and resolve complex issues.
The position includes ownership of technical processes, monitoring, knowledge development, and cross-team collaboration, while supporting the professional growth of the team.
Responsibilities
Lead complex technical investigations and critical incident handling
Serve as the primary technical escalation point for the NOC team
Drive improvements in monitoring, alerting, and identify recurring issues
Analyze operational data and generate actionable insights and reports
Define and improve technical processes and follow end-to-end execution
Support onboarding, technical mentoring, and ongoing knowledge training
Collaborate closely with R&D, Tech Support and additional stakeholders.

Are you passionate about crafting robust, scalable, and secure infrastructure for enterprise applications?
Do you thrive on designing solutions that not only power modern software but also ensure seamless operations for our valued our company customers? If so, you'll be at the forefront of shaping our enterprise applications landscape here at our company, working directly within our dedicated Service organization.
In this exciting role, you'll blend your deep technical expertise with a proactive attitude to design, implement, and maintain the critical infrastructure that supports our innovative PLM & MES solutions for our customers. You'll make a tangible impact by ensuring their systems are always running smoothly and securely. This is a wonderful opportunity for someone who loves to dive deep into enterprise application technologies, solve complex challenges, and contribute to a truly resilient and high-performing environment that directly benefits our customer base.
We are happy to provide comprehensive training on our market-leading solutions.
A security classification is required for this position. Candidates with a valid, existing security classification are preferred.
This role is based in Airport City, Israel. While hybrid working is available, a willingness to travel to our customer sites is essential.
How will you shape the world of tomorrow? Digitally and with a future-oriented mindset!
As our Infrastructure Architect, you will be instrumental in ensuring the stability, performance, and security of our enterprise application solutions. Your day-to-day will involve a dynamic mix of strategic design, hands-on implementation, and operational excellence:
Enterprise Architecture & Operations: Design, deploy, and manage robust infrastructure on both Linux and Windows platforms. You'll be key in provisioning, scaling, and maintaining our systems for optimal performance of critical customer workloads
Security & Incident Resolution: Proactively identify and apply vulnerability remediations, efficiently resolve infrastructure tickets, and conduct thorough root cause analyses to prevent recurrence
Collaboration & Automation: Liaise effectively with support teams, communicate clearly with all collaborators, and champion automation initiatives to enhance efficiency
Scripting & Support: Develop and maintain essential PowerShell, Python, and Bash scripts to streamline operations. You'll also participate in occasional weekend/holiday shifts as part of our team roster to ensure continuous support.

We are looking for a hands-on Program Manager to own customer delivery from supporting pre-sales through contract signature, and until full deployment

This role serves as the operational owner of the customer inside the company, working closely with Sales and cross-functional teams.

The ideal candidate can effectively combine small ongoing activities with large, complex deployment programs.

What you will do
Manage complex, multidisciplinary projects end‑to‑end across the EMEA region.
Coordinate installations and delivery involving hardware, contractors, and diverse technologies.
Serve as the operational point of contact for customers, ensuring an excellent experience.
Work closely with Sales, Engineering, Operations, and global teams in a joint ownership model.
Present project status, risks, operational insights, and P&L impact to leadership.
Travel to customer sites when needed, including remote regions.

We are looking for a top-notch DevOps Engineer who will work on our next first-to-market products and tackle highly challenging problems by building innovative, scalable solutions. This position will be based in our R&D office in the heart of Tel Aviv.

In this role, youll be responsible for building scalable pipelines handling billions of events per day, and building new customer-facing innovative products. We deeply encourage our engineers to develop a deep understanding of our industry and our customers and growth in their engineering skills. You will take part in our major projects and tackle complex problems in the realm of orchestrating a cost-effective and scalable architecture in our AWS stack.