We are looking for a Delivery Manager to join our Professional Services Department. Our Expert Services Department is dedicated to modern businesses looking to adopt digital inclusion and streamline accessibility. As a Delivery Manager, you will play a crucial role in ensuring the successful delivery of accessibility projects and services to our clients.
What you'll be doing:
Assist in the planning and execution of accessibility projects, ensuring delivery is on time, within scope, and budget-conscious.
Ensure that teams/vendors maintain a focus on quality and continuous delivery.
Help verify that project deliverables meet established quality standards and align with client expectations.
Maintain accurate records, reports, and documentation to reflect department activities.
Assist in managing and resolving client issues, ensuring a positive experience.
Develop and sustain professional relationships with clients, emphasizing collaboration and support.
Adhere to quality service standards and comply with established procedures, rules, and regulations.
Support the effective management of relationships with key vendors worldwide.
Requirements: 2-3 years of experience as a Service Delivery Manager / Project Management role.
Strong communication skills, both verbal and written. Including customer-facing communications
Problem-solving and decision-making abilities.
Organizational and multitasking skills.
Time management skills.
English - Full professional proficiency (oral and written).
Familiarity with project management tools (e.g., Salesforce, ClickUp)
This position is open to all candidates.