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we are looking for a Customer Success Manager.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities:
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Requiied Billing Specialist (Temporary Position)
About the position
Industry leader? Well, how about an industry creator?!
Now an SAP company, were not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, were transforming how enterprises interact with their technology.
So, if youre an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, this is the place for you!
As the Billing Specialist in one of the best SaaS companies, you will play a critical role in our Order-to-Cash (O2C) cycle, working alongside our robust global teams and supporting our enterprise customers worldwide. You will participate in the improvement of our billing processes, making them more efficient and automated.
This position is temporary for a duration of 12 months, with an option to extend
What You'll Own
Generate multi-currency invoices and credit memos and manage Billing master data in accordance with complex SaaS agreements.
Act as a focal point for billing inquiries, providing professional and timely support to external customers and global internal teams (Sales, Order Management, Collections, etc.).
Monitor customer account balances, analyse statements, and proactively resolve financial inconsistencies or disputes.
Serve as a key stakeholder in billing system integrations, assisting with discovery, testing, and implementation.
Ensure all actions comply with finance policies while actively contributing to team initiatives to improve data flows and automate billing operations.