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GeoEdge is a global leader in ad security and quality solutions, trusted by top publishers, app developers, and ad platforms worldwide. Our mission is to keep the digital advertising ecosystem safe and transparent, ensuring users everywhere enjoy a clean and trustworthy online experience. We’re expanding our Support Team and looking for a Support Engineer with a strong technical mindset, excellent communication skills, and a passion for solving problems and helping customers succeed. As a Support Engineer, you will act as the technical point of contact for our clients - investigating complex issues, managing escalations, and working closely with our R&D and Product teams. You will be part of a friendly and professional team based in Tel Aviv, supporting customers around the world. Responsibilities
* Resolve incoming client issues via email, chat, and Zoom/Meet within defined Service Level Agreements (SLAs).
* Investigate and analyze client requests by utilizing available tools, databases, and logs to identify root causes and recurring patterns.
* Manage and prioritize support tickets using Jira (or similar systems), focusing on the most impactful cases and ensuring timely updates to customers.
* Collaborate closely with R&D and Product teams to troubleshoot and resolve complex or escalated issues.
* Escalate critical or complex cases to Tier 3/R&D teams with clear and detailed documentation.
* Maintain accurate records of issue statuses and provide updates to clients and management when necessary.
* Contribute to internal documentation, knowledge bases, and best practices to enhance Support processes.
* Uphold customer service guidelines and ensure a high level of customer satisfaction, representing GeoEdge’s customer-first approach.
* Participate in weekly stand-up meetings and report on open cases and progress.

we are a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. We are looking for a hands-on, motivated Field engineer to join our growing team and play a key role in deploying and supporting advanced radar systems in Israel and around the world. Key Responsibilities:
* Participate in the development and field implementation of advanced radar systems.
* Lead and support radar system installation, integration, testing, maintenance, and troubleshooting activities, both domestically and abroad.
* Conduct technical training sessions and deliver customer demonstrations
* Provide on-site Technical Support and serve as a key point of contact for customers.
* Plan and execute field trials and system tests, including RF and communication systems validation.
* Collaborate closely with engineering and product teams to ensure successful system delivery and performance Be available for on-call duties during weekends and holidays, as needed.

We are looking for a QA Engineer to join our R&D team and help take our products to the next level. In this position you will be responsible for ensuring that our software meets the highest standards of quality, reliability, and performance and work closely with cross-functional teams throughout the entire product development lifecycle to ensure quality. The ideal candidate will possess excellent organizational and communication skills, a strong sense of ownership, and the ability to collaborate effectively with many departments and teams. The number and order of QA activities may vary from project to project, depending on the scope of the work and project aims. This is a position based out of our Jerusalem office in Talpiot, and will report to the QA team lead.

What you will be responsible for:

* Monitor our systems to ensure quality
* Monitor data validation from various sources
* Assist with release management of new features, ensuring quality release and that the feature passed all necessary tests
* Create, execute, and maintain manual TEST cases.
* Utilize GPT and large language models (LLMs) knowledge to TEST AI-driven features and develop intelligent TEST automation and monitoring tools.
* Conduct post-release/ post-implementation testing
* Segment issues that arrive from Support and follow up with the appropriate team until the fix is completed
* Report bugs and errors to development teams
* Validation of bug fixes

we are looking for a Deployment Engineer.
Roles & Responsibilities:
Become an important figure in the onboarding process of new customers
Help design and deploy Pentera and all its products on our customers infrastructure - On-prem and Cloud
Guide our customers to an early start with our products by getting them to production stage
Help our customers to purchase suitable hardware
Pass network knowledge to the Solutions Architects and Customer Success Managers.

We are looking for a brilliant and enthusiastic DevOps Engineer to join our close-knit and highly-skilled team to help expand our platform to newer heights. As a team member, you will take part in the design and implementation of our ever-evolving infrastructures, providing with smooth and robust DevOps solutions.
Roles and Responsibilities:
Build and maintain highly available and scalable production systems
Design and implement dynamic serverless cloud environments
Develop a robust, fully-automated deployment for SAAS solutions
Monitor system performance and implement optimizations for reliability and cost-efficiency
Work closely with development, security, and automation teams to foster a culture of security awareness
Research and integrate new DevOps technologies using best practices

Were looking for a highly skilled and motivated Security Automation Engineer to join the Resolve team .
In this unique role, you will bridge the gap between deep cyber security analysis and software engineering. You won't just analyze data, you will build the engines and integrations that interpret it.
You will dive deep into vast amounts of security data, understand the underlying logic of cyber threats and defensive tools, and write robust, production-grade code to integrate these insights into our platform. If you are a developer at heart with a passion for cyber security structures, APIs, and cloud environments, this is the place for you.
Roles and Responsibilities:
Design and implement deep, logic-driven integrations with various security products and cloud platforms.
Write scalable and clean object-oriented Python code to consume, parse, and normalize data from diverse external sources.
Analyze complex security logs and API documentation to understand the underlying data story and how to deliver meaningful value to the user.
Reverse-engineer undocumented APIs and internal data structures from third-party security tools to extract critical insights.
Collaborate closely with security researchers to translate abstract detection logic and threat intelligence into automated code modules.
Troubleshoot and solve complex connectivity and data-logic issues involving authentication, rate-limiting, and network protocols.
Maintain the quality and reliability of the integration layer, ensuring it adapts to changes in external security products.
Participate in code reviews and engineering discussions, focusing on design patterns and code efficiency.
Our Tech Stack: Python, MongoDB (Atlas), AWS, and so much more.

As part of system Architecture group, we are looking for an experienced system architect to lead system and architecture for a network operating system of a hyper scale router & working as part of a technical team in charge of all system, software, algorithms and protocols design, Continues and constant customer engagement at the requirements, product and design levels.

Responsibilities:
Collaborate closely with cross-functional teams including software engineers, network engineers, and product managers to define system requirements and design solutions.
Perform spec reviews and provide guidance to team members in design reviews
Develop and implement high-level design methodologies and standards to optimize system architecture.
Drive architectural initiatives that improve system resilience, security, and efficiency.

As a Software Engineer, you will be at the forefront of feature development, actively participating from the design phase through to production release. Your primary responsibilities include writing code, analyzing data, and contributing to the design and implementation of software. You will take charge of high-impact features that are eagerly anticipated by both new and existing customers. Your expertise will be crucial in maintaining a focus on quality and agility throughout the development process.

As a Software Engineer, you will be at the forefront of feature development, actively participating from the design phase through to production release. Your primary responsibilities include writing code, analyzing data, and contributing to the design and implementation of software. You will take charge of high-impact features that are eagerly anticipated by both new and existing customers. Your expertise will be crucial in maintaining a focus on quality and agility throughout the development process.