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Were Hiring Application Support Specialist

Responsibilities:
Identifying customer needs, diagnosing technical issues, and assisting in finding and implementing solutions.
Providing one-on-one training and guidance.
Delivering professional customer support in various fields.
-Collaborating closely with the development team.

We are looking for a Technical Support - Tier 1.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.

We are growing and are looking for future Axonians who value personal and career growth, teamwork, and winning
As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.
The IT Support team is the backbone, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.
As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.
We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.
This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.

We are growing and are looking for future Axonians who value personal and career growth, team-work, and winning!
As a Senior IT Systems Engineer, you will be a technical leader responsible for designing, implementing, and managing our identity platform and corporate SaaS applications. In this position, you will partner with business users and other technology teams to support, grow, and implement Corporate IT systems and infrastructure, including products such as Okta, Google Workspace, Atlassian Product Suite, Zendesk, Slack, Zoom, and other industry-leading products. You will play a pivotal role in ensuring the security and compliance of our systems while delivering a seamless user experience.
The IT Systems Engineering team is responsible for enabling efficient and compliant operations. We focus on delivering and managing critical SaaS applications, endpoint compliance, network administration, and identity and access management (IAM) solutions to support our global workforce.
Manage and optimize wireless networking environments, with a focus on Cisco Meraki and Fortinet solutions, including access point deployment, configuration, monitoring, and troubleshooting.
Serve as a subject matter expert for network architecture, maintaining documentation and standards across corporate locations.
Administer and maintain Microsoft Intune for Windows device lifecycle management, including configuration profiles, compliance policies, app deployments, and conditional access.
Perform advanced Windows OS troubleshooting, including deep-dive analysis of system logs, driver conflicts, group policy issues, and application compatibility challenges.
Manage the administration, day-to-day operations, and troubleshooting of SaaS applications, endpoint management, and identity processes
Develop and maintain automation processes related to identity lifecycle, application configuration, and data management.
Collaborate with key business stakeholders to ensure alignment with business requirements.
Troubleshoot and reference the 3rd party vendor support documentation on API integrations
Manage the configuration of new SaaS systems in Okta to streamline the delivery of services to the user community
Lead incident response and problem resolution for various applications
Partner with Security & Cyber Security Assurance to enforce strict cross platform security and audit controls.

We are looking for a talented Support Engineer to join our Customer Experience team.

Youll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.

Within our B2B2C model, youll collaborate directly with brokers stack holders to support trading end clients, ensuring both our partners and their clients enjoy a seamless, high-quality experience.

This is a hands-on, technical support role in a fast-paced environment perfect for someone who thrives on solving complex challenges, improving internal tools, and working across multiple departments.

In this role you will:
Troubleshoot and resolve complex technical issues across our products
Research, analyze, and escalate issues as needed.
Provide top-quality support to B2B clients and internal users.
Follow standard procedures for proper escalation of unresolved issues and other customers needs to the appropriate internal teams.
Build and maintain strong customer relationships.
Contribute to documentation and internal knowledge base articles.
Stay up to date with company products and tools to support requests in the best possible way.

We are looking for a motivated and customer-oriented Helpdesk Technician to provide technical support to our employees. As a key member of the IT team, you will be the first point of contact for technical issues and will help ensure smooth day-to-day operations by resolving hardware, software, and network problems promptly and efficiently.

Responsibilities
Serve as the first point of contact for users seeking technical assistance (via ticketing system, email, or in-person).

Providing end-user support to all employees globally.

Troubleshoot and resolve hardware, software, and network-related issues.

Provide support for Windows, macOS, Microsoft Office, email systems, and other standard software.

Set up and configure new user accounts, computers, and mobile devices.

Escalate complex issues to higher-level IT staff as needed.

Maintain documentation of support activities and technical procedures.

Assist in maintaining IT inventory and tracking assets.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.