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We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.
Job Description:
Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You will love this job if:
You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.

Are you a Rockstar possessing a wide range of IT and professional skills matched with a true passion for what technology can do to improve peoples safety and security?
In this role, The IT Technical Support post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the employee's desktops, G Suite environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
The IT Technical Support will be responsible for many technical areas with a focus on the following:
macOS-based laptops and computers
Google Workspaces and apps
Okta
Zoom conference and Zoom rooms
Jamf
Meraki Wireless system
employees onboarding and offboarding
Python, Bash - Advantage
What am I going to do?
Work as part of the Israel office IT team.
Own, manage, and resolve multiple incidents.
Work with 3rd party service providers to address outages and service disruptions.
Respond to business-critical emergencies both during and after business hours.
Support, install, and improve existing systems and services.
Perform regular compliance audits of systems.

we are the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 75 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about our company here.
We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!
What youll be doing?
Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, Anti-Virus, various operating systems.
Manage users and permissions in Active Directory, Azure AD, G-suite, Terminal Services, and addressing hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms and other IT equipment.
Writing scripts to optimize the automations in the org
Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly troubleshoot software applications and operating system issues for seamless IT operation.
Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved and future recurring issues can be avoided and Collaborate with other IT team members to escalate and resolve complex technical issues.
Create procedures, create new documentation for both technical and end-user roles.
Pertinent experience working with global teams
Provide troubleshooting, diagnose and resolve issues while maximizing customer satisfaction.
Provide comprehensive support to our entire organization, both locally and remotely.
Collaborate with vendors to procure hardware and software solutions as needed.
Ability to work on a fresh service system.

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team .

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

We are looking for a Technical Support Engineer to join our support teamsomeone who is passionate about networking and cybersecurity.

The ideal candidate is customer-focused and proactive, with a strong desire to help customers and partners resolve complex technical issues. In this role, you will apply your expertise in network and security troubleshooting to deliver high-quality technical support through chat, phone, and email.

Key Responsibilities
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues

We're looking for individuals driven by curiosity, a passion for innovation, and a strong desire to learn.

Join us as a Technical Services Engineer and take part in shaping the future of cybersecuritystarting with your own.

Key Responsibilities

Gain hands-on experience with the industrys leading cybersecurity solutions.
Tackle complex and challenging technical issues every day.
Collaborate with the worlds largest Enterprise IT departments.
Be part of a team that is motivated, creative, and fun to work with.
As part of your onboarding, you will receive comprehensive training in:

Networking
Operating Systems
Check Point's leading security products
Professional tools and methodologies

A leader in disaggregated high-scale networking solutions for service providers and AI infrastructures. Founded in December 2015, created a radical new way to build networks by adapting the architectural model of the cloud to telco-grade networking. This solution accelerates network deployment, improves the networks economic model, and radically simplifies network operations. With customers including Comcast, Orange, and KDDI - over 80% of AT&Ts network traffic now runs through a disaggregated core powered by software. Network Cloud-AI solution, based on the same technology, was introduced to the market in 2023, providing the highest-performance Ethernet-based AI networking solution, and is already deployed by Hyperscalers, NeoClouds and Enterprises. Raising over $587 million in three funding rounds, continues to deploy the most innovative network infrastructure and is looking for the most talented people to be part of this journey.

The Role
As the Vice President Product Management you will be in a senior leadership role within the product management department. As a key decision-maker, you will play a critical role in shaping the direction and vision of a companys product roadmap.

Responsibilities and tasks associated with this role:
Leading, growing and mentoring a team
Aligning Product Strategy with Business Goals
Driving Product Discovery, Market Research, and Competitor Research
Driving Innovation and New Product Development Initiatives
Setting the Product Vision and Strategic Direction
Quarterly Planning and Objective Assignment:

We are looking for an IT Helpdesk Tier1 to be a part of the IT team to share the load and responsibilities for the company IT infrastructure and user management.  We are looking for a competent IT member who is passionate about IT and security in various tech environments. In this position you will help the IT manager with all the daily and ongoing tasks (from systems to helpdesk). This involves maintaining and improving the company infrastructure, network, security, and ensuring the proper function of the IT. 
Responsibilities :
Support users' onboarding/offboarding Users' - devices, accounts, software, permissions, etc.
Support and troubleshoot  end-users computer software and hardware issues - Tier1
Support and troubleshoot network issues
Operate service desk ticketing system
Maintain and manage IT Assets inventory/licenses
Manage all user accounts, licenses, and subscriptions
Manage IT equipment, stock, and purchasing
Maintain meeting rooms IT equipment