לוח משרות דרושים נציגי גבייה / פקידי גבייה בתחום הכספים והכלכלה

In this role, you will analyze payment performance, identify improvement opportunities, and turn insights into concrete actions, ensuring they are driven through to execution.

What youll be doing

Analyze payment processing data across internal and external systems, billing platforms, dashboards, and reports to understand performance and trends
Identify issues, inefficiencies, and opportunities across payment systems, processes, and providers
Translate analysis and findings into clear action items and drive their execution with relevant stakeholders
Monitor key payment KPIs and track the impact of changes over time
Produce reports and recommendations for management, based on ongoing analysis and findings
Maintain continuous visibility into payment performance through structured monitoring and analysis

We are looking for a talented Billing and Collection Specialist for our growing Finance team, who would take an active part in working with our customers and internal teams.
Position type: 60% part-time.
Responsibilities
Prepare and review financial transactions in accordance with internal finance guidelines and approval procedures.
Handle daily invoicing activities, including validation, issuance, and follow-up on outstanding payments.
Take full ownership of customer billing inquiries from initial contact through final resolution, ensuring accurate documentation and timely communication.
Maintain professional and empathetic communication with customers while understanding their business priorities.
Examine sales agreements, purchase orders, and related documentation to confirm billing accuracy and compliance.
Collaborate closely with cross-functional teams such as Sales, Finance, and Customer Support to address and resolve billing discrepancies.
Manage internal update requests including customer address modifications, billing profile adjustments, pricing updates, service cancellations or reactivations, and recurring charge setups.
Conduct collection efforts, support special billing arrangements, reconcile account discrepancies, and provide required financial documentation to customers when needed.

In this role, youll be responsible for leading and supporting the billing manager and carrying out critical billing activities to ensure contract accuracy and timely invoicing. You will also support collections efforts and contribute to ad-hoc analysis in partnership with the revenue recognition team. Working closely with multiple stakeholders, youll help ensure accurate and on-time invoice issuance across the organization.

This is a fantastic opportunity for someone who thrives in fast-paced environments, enjoys improving processes, and wants to make a direct, meaningful impact.

In this role, you will be responsible for:

Youll take on a range of impactful responsibilities that support the accuracy, efficiency, and continuous improvement of our billing operations, including:

Support daily, weekly, and monthly billing operations to ensure timely and accurate processing.
Provide ongoing coaching, training, and development to the Billing Analyst(s) on billing policies, system usage, and complex contract interpretation.
Oversee the daily workflow, allocation, and prioritization of tasks for one or more Billing Analysts to ensure all deadlines are met, especially during the month-end close.
Deliver exceptional internal and external client service by promptly addressing various complex billing inquiries and issues.
Assist the billing manager in developing policies and procedures for the billing process. This includes support with creating training material and procedure documentation.
Proactively identify opportunities for leveraging machine learning and AI technologies to enhance the efficiency, accuracy, and scalability of billing operations, and assist the manager in implementing new, automated processes.
The ability to collect information from multiple sources and combine it to create work plans and reports.
Track contract terms and billing, adjusting special pricing and usage-based calculations.
Process account terminations and ensure that final billing is accurate.
As needed, assist with the collection process by communicating with clients, organizing required documentation, and assisting in implementing strategies to enhance collection rates.
Collaborate with the other finance teams on ad-hoc projects, reporting, and operational support as needed.