לוח משרות דרושים מכירות עבודה היברידית

We are looking for a Back-Office Associate to join our team for maternity leave replacement.

The Back-Office Associate responsibilities include online order processing and VIP order fulfillment. This role is key in ensuring employees receive their eyewear efficiently while maintaining a great customer experience.

Your Day-to-Day:
Glasses orders processing (online and employees): Overseeing the production process for online and VIP orders, handling any production issues, and regular glasses orders processing.
Employee Orders Management: Handling employee eyewear orders, verifying details, and ensuring timely fulfillment.
Employee Support: Assisting employees with order inquiries, adjustments, and troubleshooting any issues.
Coordination & Communication: Collaborating with internal teams (labs, logistics, and customer experience) to ensure seamless order flow.
Process Improvement & Problem-Solving: Continuously seeking ways to enhance efficiency by thinking outside the box, identifying bottlenecks, and proactively troubleshooting potential issues that may arise in order processing, fulfillment, or communication.

We are looking for a Strategic customer success manager.
What will you do?
Own a portfolio of 2535 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position HiBob as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

We are seeking a seasoned and strategic Global Director of Renewals to lead our team of Account Managers.
This role is instrumental in driving subscription renewals and uncovering upsell opportunities that contribute to the long-term success and growth of our customer base.
As a key member of our revenue leadership team, you will take full ownership of the global renewal lifecycle, ensuring our customers not only stay but expand their partnerships with us.
This position requires a results-driven leader who excels at building customer trust, collaborating cross-functionally, and fostering a culture of excellence and accountability.
Location: Giv'atayim (Hybrid - 2x a week in the office)
Responsibilities:
Manage the Account Managers team
Ownership of the subscription renewal process with existing customers.
Meet and exceed renewal ratio targets.
Identify upsell opportunities and maximize the customers' lifetime value.
Developing strong relationships with customers, connecting with key business executives and stakeholders.
Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
Responding to customers requests for information about proposals and quotes.
Develop business and technical proficiency with all solutions.
Monitor customer satisfaction across service lines.