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Were growing and looking to hire Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
As a Product Support Engineer, Your impact will be:
Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
Maintain excellent relationships with Support customers, Technical Account Managers, Product Management, and local account teams
Analyze and resolve complex high-end customer problems
Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
Escalate support cases and priority issues to management as needed
Identify and independently take on additional tasks
Provide visibility of customer status through regular reporting and cadence calls

abra R&D is looking for an System Administrator to join our team! Responsibilities:
* Planning, installation, and maintenance of computing and communication infrastructure in the organization
* Management and operation of system and communication systems
* Leading technological projects and upgrading existing systems
* Providing Tier 3 technical support to the service department and users in the organization
* Managing and implementing Microsoft cloud services in the organization

We are looking for an experienced Network Infrastructure Engineer to be part of the team that maintains, improves, and scales up our production environment. In this role, you will investigate complex production issues, improve our system resilience, monitoring tools, and automate methods and procedures to reduce workload and improve stability.
If you are an experienced Network and System engineer, working in a large-scale infrastructure engineering environment, and looking to boost your career by working for one of the industry leaders of the evolving cybersecurity industry, your place is with us.

This job is located in Tel Aviv (hybrid).
Key Responsibilities
Develop, implement, and manage the organization's data center networking.
Deploy, configure, and update network equipment, including switches and firewalls.
Monitor network performance, detect bottlenecks or connectivity issues, and implement necessary solutions.
Collaborate with cross-functional teams to ensure network security, data integrity, and compliance with industry best practices and regulations.
System Administration:
Administer and uphold the organization's data center servers, virtualization clusters, and operating systems.
Conduct regular system monitoring, troubleshooting, and performance tuning to ensure optimal functionality.
Install, configure, and upgrade server hardware, software, and related components.
Implement and maintain network security measures, encompassing firewalls, intrusion detection systems, and access controls.
Conduct vulnerability assessments, penetration testing, and security audits to identify and address potential risks.
Stay updated on the latest security threats and industry trends, proactively recommending and implementing security enhancements.

We are looking for a passionate, curious, dedicated Data Scientist.
we rely on insightful data to power our systems and solutions and are seeking an experienced data scientist to join our R&D team.
Job Description:
Talented data scientist with strong background in machine learning, deep learning, big data and ETL pipelines for a full-time job in Israel (center) under the media technology group. You will take part in the research and development of new AI based products for extracting insights from conversations, meetings, and chats.
Responsibilities:
Responsible for NLP algorithms including Generative AI (training, fine-tuning and adaptions of Large Language Models).
Defining and implementing ETL pipelines for multi-lingual textual corpuses
Big-data processing, indexing and retrieval.
Capable of vertical work from problem definition to product implementation.
Ability to work under pressure in both individual and teamwork.
Excellent interpersonal skills

We are seeking a creative and organized Triage Engineer to lead our screening and triage activity. In this position, you will be in contact with our field engineers and customers in NA. You will interact with a wide range of Contact Center issues. Critical, yet thoughtful thinking is your strong suityou can identify and appreciate nuances between products and features.
This is a high visibility job that involves a deep understanding of what everyone on the team is working on. Excellent communication and teamwork are a requirement, as you will be asked to work closely with team members and other QA and R&D teams.
Areas of Responsibility:
Screen and triage incoming bugs (understand, reproduce and regress) for our components.
Identify repetitive manual routines and convert them into automated tools for the team to use.
Identify potential trends in incoming bugs and call out to multi-functional team members.
Work directly with R&D, PM, QA and cross-functional, screening and triage teams in order to solve complex problems

We are seeking an experienced Linux and Windows Systems Administrator to join our IT team.

The ideal candidate will have strong skills in managing both Linux and Windows environments, with the ability to maintain system stability, security, and performance across our infrastructure.

Key Responsibilities
Administer, maintain, and troubleshoot Linux and Windows server environments
Configure and manage advanced DNS infrastructure
OS Image management including configuration and maintenance packages
Troubleshoot and resolve production issues in real time.
Manage Public Key Infrastructure (PKI) and Certificates
Create and maintain documentation for systems and processes

We're in search of an Senior Platform/Infrastructure Engineer to join our team. You'll play a key role in deploying, maintaining, enhancing, and scaling up our high-scale, mission-critical data center production environment, which is essential to our SASE solution. Your responsibilities will include investigating complex production issues across network, OS, Virtualization, Cloud interconnectivity, and hardware components. You'll also focus on improving system resiliency and monitoring tools, as well as automating methods and procedures to streamline operations and boost stability. If you're a skilled Network/DevOps/Data Center/System engineer with experience in large-scale infrastructure environments, and you're looking to advance your career by joining one of the industry leaders in the evolving cybersecurity field, we'd love to have you on our team.

This job is located in Tel Aviv (hybrid).

Key Responsibilities
Plan, deploy, maintian, and optimize the organization's data center infrastructure, including routers, swtiches, firewall, servers and SAN/NAS units.
Create and maintain Infrastructure as Code (IaC) that deploys, scales, configures, and updates Data Center equipment, encompassing servers, storage, switches, and firewalls.
Monitor network and system performance, detect bottlenecks or connectivity issues, and implement necessary solutions.
Debug issues both in production and in labs. Create, test and validate solutions.
Foster collaboration with cross-functional teams to guarantee network security, uphold data integrity, and adhere to industry best practices and regulatory standards.
Participate in On-Call.

we are looking for a Cloud DevOps Engineer. You will build and deploy complex cloud environments for customers using innovative automation tools and cutting-edge technologies.
As a Cloud DevOps Engineer, you will be responsible for setting up, maintaining, and evolving the AWS cloud architecture, as well as for supporting infrastructure monitoring and alerting, issues troubleshooting, and developing required automation for our customers .
Responsibilities:
Assist in creating a tailor-made architecture.
Deployment of advanced services on the cloud.
Implement automation solutions.
Maintain a feedback loop with the companys customers to ensure deliveries are in accordance with the customers needs and expectations.
Debug, troubleshoot and fix technical issues.
Setup large-scale monitoring and logging solutions.

Were looking for a DevOps Engineer to join our dynamic and growing team. This is your chance to work alongside top engineers, gain hands-on experience with production environments, and help scale secure, high-performance services used by customers around the globe. Youll be part of a fast-paced, startup-like environment with the backing and stability of a global cybersecurity leader.

Key Responsibilities
Support the deployment and maintenance of scalable, multi-tenant environments across cloud platforms
Assist in automating infrastructure using Infrastructure-as-Code tools and CI/CD pipelines
Monitor and improve the reliability, performance, and security of our platform services
Collaborate with development, product, and operations teams to deliver new features and improvements
Troubleshoot infrastructure and application issues in development and production environments

We are seeking an experienced Senior Software Engineer with deep expertise in C++ development on Linux to join our team. If youre passionate about building high-performance systems, designing scalable software and optimizing complex architectures, we want to hear from you!
Responsibilities
Develop high-performance systems in C++ on Linux, ensuring scalability and reliability.
Design software solutions using design patterns to enhance maintainability and efficiency.
Collaborate with cross-functional teams to align software design with business objectives.
Troubleshoot and optimize systems for improved performance, scalability and reliability.
Contribute to real-time systems, ensuring low-latency performance.
Implement multithreading and multiprocessing for optimal resource utilization.
Ensure code quality through peer reviews, unit testing and continuous integration.

We are looking for a Software Engineer.
Responsibilities:
Development of core modules for monitoring system in C++
Development and implementation of algorithms and efficient data structures
Ensuring high-speed system performance in a multi-threaded platform
Involvement in the full product development cycle from design to production.
Identify issues and implement solutions to complex problems in large-scale infrastructure.

We are looking for a talented software engineer with expertise in the Linux and Kubernetes security domains. People that can explore new technologies, conduct low-level research, design and develop from scratch innovative ideas and drive new capabilities at scale to our products.

What will you do?
Software Development
Conduct low-level research and design new features
Learn new technologies in the Linux and Cloud workloads security domains
Architect end-to-end security solutions for complex features with loose problem definition
Support customers with issues and requests within the teams domain

We are looking for a Staff Product Manager to join our Cloud Security product team to lead capabilities related to our core agent platform for Cloud Workload Security (CWS). CWS provides customers with real-time threat protection, detection, investigation, response, and remediation for server and container workloads in public clouds, private clouds, and physical servers. CWS is powered by a collection of high-performance agents that are deployed into container and server workloads. In this specific role, you will lead the strategy, roadmap, and feature release process for all features related to core agent functionality, such as agent performance, OS and ecosystem compatibility, integration with DevOps tooling, and setup/installation. Youll also drive our agent-platform strategy, ensuring our agent is extensible and adaptable across many security use cases. This is a very visible and hands-on PM role where you will interact with engineering, sales, marketing, and peers in product management.
What will you do?
Define, evangelize, and maintain the strategy and vision for core agent platform features within the Cloud Workload Security product.
Establish priorities for what agent platform features we should build and why
Write requirements documents defining the customer value proposition and customer experience for specific features.
Manage the release processes associated with agent platform features.
Coordinate documentation and go-to-market efforts associated with our agent platform features in collaboration with the documentation, sales, and marketing teams.
Support product marketing efforts with inputs on content and marketing strategy.
Engage cross-functionally with customers, partners, sales engineers, and solution architects to collect requirements and build trust.
Develop an understanding of multiple customer profiles by speaking frequently with customers and prospects.
Assess the competitive landscape and how stacks up against competitors.
Analyze usage trends associated with the product and features and make data-driven decisions based on the analysis.

our company's Autonomous Driving software group in Haifa is looking for a Linux kernel developer who will be responsible for developing embedded SW products.
This is an exciting opportunity to work with highly talented engineers and be a part of product innovation on cutting edge technologies.
What will your job look like?
Researching, designing, and implementing new SW drivers and Operating System features, as well as, maintaining, and enhancing existing ones.
You will also be responsible for integrating the SW solutions in our company's Embedded automotive platforms including the necessary HW bring-up, debug and unit testing to achieve proper operation of the new SW and HW together.

our company's Autonomous Driving software group in Haifa is looking for a Linux kernel developer who will be responsible for developing embedded SW products.
This is an exciting opportunity to work with highly talented engineers and be a part of product innovation on cutting edge technologies.
What will your job look like?
Researching, designing, and implementing new SW drivers and Operating System features, as well as, maintaining, and enhancing existing ones.
You will also be responsible for integrating the SW solutions in our company's Embedded automotive platforms including the necessary HW bring-up, debug and unit testing to achieve proper operation of the new SW and HW together.