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נאספה מאתר אינטרנט
15/05/2024
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We're looking for a passionate First Line Engineer to join our dynamic and international team.
You'll be the first point of contact for complex technical inquiries, collaborating with developers and professional services to deliver exceptional solutions to our customers. This is an exciting opportunity to make a real impact, directly influencing the success of our teams and products.
What You'll Do:
Triage and Resolve: Analyze and troubleshoot complex technical issues in multi-environment setups.
Consult and Guide: Work closely with developers and professional services teams to design and implement innovative solutions to complex technical challenges.
Requirements:
Technical Expert: Strong understanding of SQL and scripting languages.
Integration Master: Experience analyzing and integrating solutions across diverse environments.
Technical Storyteller: Ability to clearly document technical concepts for both technical and non-technical audiences. Excellent written and verbal communication skills in English (additional languages a plus).
Problem-Solver: Analytical and investigative skills to identify and resolve complex technical issues.
Continuous Learner: Stay up-to-date on the latest technologies and processes.
Bonus Points for:
Workflow Wizard: Familiarity with workflows as a mechanism for customizing application behavior.
CRM/ERP Savvy: Experience working with CRM, HCM, and ERP systems.
Business Process Guru: Understanding of core business processes to optimize technical solutions.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
15/05/2024
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are looking for a Tier III candidate that has excellent soft skills and willing to jump-in to assist team members and solve challenging customer issues. The Tier III support engineer will report into a Regional Manager or Regional Director.
Job Duties:
to continually expand knowledge of product to successfully solve challenging issues and mentor team members.
and troubleshoot issues between our application and customers ERP system including but not limited to implementation and configuration.
logs, configurations, and workflows to resolve issues.
workflows or SQL issues causing product failures.
with multiple teams to resolve issues within SLA and provide needed information to teams to resolve the issues.
knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
resolution clearly and concisely verbally or written.
best workflow, implementation and utilization practices promoting customer success and product adoption.
Requirements:
Bachelor's degree or equivalent experience.
administered an ERP solution such as SAP, Peoplesoft, JDEdwards, Oracle or like.
or more years working with SAP, PeopleSoft, JDEdwards, or other, ERP system.
to find and guide customers on issues outside of the software.
experience with the ability to troubleshoot queries and understand database structure.
with application security such as SAP ECC, S4H, S4H SAAS, C4C
with Business Process Control and Automation.
with Governance, Risk, and Compliance (GRC) Access Control.
of basic cloud concepts.
of Identity Management Solutions.
to work with global team members and customers from diverse cultures.
with mentoring team to overcome challenge areas.
English and communication skills.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
12/05/2024
Location: Rosh Haayin
Job Type: Full Time
Resolve (replicate if needed) and communicate T3 cases and leading our Support Centers knowledge
Manage communications for mission-critical product issues impacting regional Services and Sales teams
Coordinate and recommend the Engineering, Manufacturing and products teams for enhancements and improvements
Make sure that the regional Support Centers have the right skills and knowledge for at least T2 support
Provide support for Marketing collateral, advertising materials, marketing campaigns, trade shows, and other promotional activities
Travel abroad up to 20% of working schedule
Requirements:
At least 5 years of relevant work experience
At least 5 years of experience dealing with customers (support, presale)
Knowledge of Microwave radio systems
Knowledge of IP Networking (TCP/IP and OSI stack)
L2 protocols (VLAN, Q-in-Q, STP, LLDP, etc.)
L3 Routing protocols (RIP, OPFS, BGP, etc.)
Excellent English knowledge - fluent in reading, writing, and speaking
Advantages:

Electronic/Telecommunications/Computer engineer (BA/BSc)
Knowledge and experience with L2 / L3, PDH/SDH and RF test equipment
Experience in installation, commissioning, and troubleshooting of Microwave radio systems
CCNP or equivalent
Knowledge of PDH, SDH, Synchronization
Knowledge of SNMP, RADIUS, TACACS+, SDN, JASON API, SQL.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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נאספה מאתר אינטרנט
12/05/2024
Location: Herzliya
We are seeking a Senior Support Engineer, who will play a critical role in providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities:
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.
Requirements:
3+ years of experience as a Support Engineer, with a strong focus on technical troubleshooting and issue resolution.
Ability to analyze and debug code (Python, SQL) to identify and resolve technical issues efficiently.
Strong analytical and problem-solving skills, with the ability to quickly understand complex technical systems and identify root causes of issues.
Excellent interpersonal and communication skills, with the ability to effectively interact with both technical and non-technical stakeholders.
Previous work experience with Intercom, Jira, Heap, Confluence, Databricks, Excel - a plus.
Fluent English.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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פורסם ע"י המעסיק
09/05/2024
Location: Holon
Job Type: Full Time
We provide a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards. We are hiring a Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems. As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams. You will be responsible to:
* Provide fast, professional, and personal support to our customers worldwide, via emails, video calls and recorded sessions
* Provide application support on our platform, mainly on configurations and integrations with other CRM platforms
* Do troubleshooting and ensure each ticket has been solved
* Make the customer satisfied with the solution and support provided
* Manage your work in a ticketing system
* Collaborate with different teams in the company
Requirements:
We expect you to:
* Have proven experience of at least 2 years in technical customer-oriented roles in SaaS companies
* Be experienced with integrations and implementation processes of SaaS products
* Be familiar with business applications and CRM ( salesforce / Hubspot / etc.)
* Have excellent communication skills and a customer-oriented attitude
* Be bold, ambitious, and make things done
* Think out of the box and lead a surprising problem-solving approach!
* Have prior experience with SQL queries
* Be a great team player!
* Be Fluent in English (both written and verbal)
* Have a bachelor's degree in a relevant field (Information Technology/ Information Systems).
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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פורסם ע"י המעסיק
09/05/2024
Location: Kefar Sava
Job Type: Full Time
we are looking for a Support Engineer
Jo. Key Responsibilities:
* Provide exceptional customer service experience via phone, email, and online chat.
* Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
* Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
* Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)
Requirements:
* Availability to work in shifts (Morning- mostly, late evening, and night) and up to 2 monthly weekend shifts (remote)
* Two years of proven customer support experience
* Technical Education or background
* Excellent communication skills and service orientation
* Ability to multi-task, prioritize and manage time effectively
* Ability to clearly and efficiently document technical information
* Detail-oriented and Team Player
* Native/ high proficient English
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
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7703662
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
פורסם ע"י המעסיק
09/05/2024
Location: Jerusalem
Job Type: Full Time and Hybrid work
We are The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understanding o
Requirements:
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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נאספה מאתר אינטרנט
09/05/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a highly motivated support engineer to join our team and help us shape the future of internal developer portals.

Upon joining, you will help customers and users build their internal developer portal, setup integrations and configure self-service actions.

Our mission is to help organizations build their internal developer portals with ease and improve the developer experience and platform engineering processes.

What you'll do:
we believe incredible customer support is a must-have. Your role will encompass answering technical support questions, assisting users and customers as they use the product and building a knowledge base that will make using the product and its documentation easier.

Beyond technical work, you'll assist in planning, grow our engineering team's skills, and help recruit new talent. By contributing to our open-source projects, you will also take part in maintaining open sources and collaborate with developers around the world. you won't just build; you'll shape the future of developer experiences.

Who You'll work with:

As a Support Engineer, you'll be joining a collaborative and dynamic support team where the customer and his needs are heard.

You'll closely collaborate with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.

Your input and expertise will have a significant impact on the product's development, as you will experience first-hand the common questions and areas where the product can be improved.

Additionally, you will have the opportunity to work closely with our customers and engage with our product community. Your insights and interactions with them will play an important role to ensure we deliver the best product possible.

Together, we'll continue to empower platform engineers and developers worldwide, providing them with the tools they need to create seamless and robust developer portals. Join us in our mission to revolutionize the developer experience
Requirements:
2+ years of professional support engineering experience
Experience in customer support roles, interacting with customers via chat and video
Strong technical troubleshooting and problem solving skills
English - excellent written and verbal communication skills
A collaborative team player skilled in driving initiatives to successful achievements
Advantages
Experience in Python
Familiarity with cloud-native infrastructure tools such as K8s and Helm
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
7717643
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
09/05/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for an experienced Tier 3 Support Engineer to provide excellent customer service .
What youll do:
Provide technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
Take ownership of customer issues and follow problems through to resolution
Manage escalations
Evaluate root cause analysis to eliminate recurring customer issues
Provide follow the sun service
Handle incoming tickets through the Support portal independently and in a professional way
Troubleshoot our Platform issues reported by our Customers, including Functionality, usability related issues, and complex issues
Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customers development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
Should be able to quickly replicate customer issues in the support test environment (Lab)
Collaborating with Engineering and Product team.
Requirements:
At least 3-4 years of technical Support engineering experience
Experience in working with multi tier and complex applications
Experience working with ticketing systems such as Salesforce
Hands on experience in on-prem as well as SaaS customer Support
Strong analytical and troubleshooting skills
Service-oriented personality with a can-do attitude
Excellent interpersonal and communication skills both written and verbal English
BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage
Experience with monitoring tools (Datadog or others)
Experience supporting REST API (API Gateway)
Familiar with SaaS and Cloud environments like Salesforce, GCP (& GSuite), Azure, AWS
Familiar with web-based products - different OS browsers (Cookies, local storage, incognito)
Knowledge on authentication technologies such as FIDO-based biometrics
Knowledge on Authentication, Federation SSO protocols and specifications: OIDC (2.0), OAuth, SAML, etc.
Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
Good knowledge on Mobile Platforms (IOS, Android)
A team player with the ability to work independently.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
08/05/2024
Location: Work At Home
Job Type: Full Time
Required Escalation Support Engineer - Remote
Job Description:
Are you excited by the prospect of working with prestigious global brands?
Do you enjoy working with customers to solve complex technical problems?
join our customer support team
Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.
Collaborate with the best-known global brands
You will work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.
As an Escalation Support Engineer, you will be responsible for:
Assisting our support engineers to resolve customer issues and serving as a subject matter expert to resolve customer questions and issues.
Leading investigations on our Guardicore Micro segmentation and Zero Trust product for customers.
Learning and gaining in-depth experience in Micro-segmentation, zero trust network security.
Owning the problem resolution and collaborating with internal teams.
Analyzing technical issues and proposing solutions to prevent issues.
Working closely with Engineering teams on customer issues.
Requirements:
Have 3+ years experience providing technical solutions & support for Enterprise customers.
Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
Have knowledge of the technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8S.
Have Basic knowledge of any scripting Languages like Bash, PowerShell, and Python .
Have a good level of English - verbal and written.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
08/05/2024
Location: Herzliya
Job Type: Full Time
As a Technical Support Engineer you will:

Support our clients and assist them in solving operational and technical issues, both remotely and at the client premises abroad
Improve the client experience by writing and maintaining documentation
Carry out independent debug sessions
Perform production system and infrastructure upgrades
Requirements:
At least 2 years of experience in technical service (remote and face to face)
Experience in Windows and Linux operation systems
Experience in virtualization technologies (VMware, HyperV)
Experience in analyzing and monitoring TCP\IP networks
Experience in network monitoring platforms
High proficiency in English reading, writing and speaking
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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נאספה מאתר אינטרנט
06/05/2024
Location: Tel Aviv-Yafo
We are looking for a Solutions Engineer to onboard our customers and partners to use our solutions. This role is suitable for unique people who have both solid hands-on technical experience and great customer-facing skills.
In this role, you will be leading implementations and other technical projects, enabling our anti-fraud solutions for web and mobile applications. The majority of our customers are financial institutions like banks and credit unions - but not only. You'll be working with Executives, Project Managers, and Developers.
You'll be part of the Solutions division, which provides all operational and technical services to our customers worldwide. This requires a superb can-do attitude, solid project management skills, and a strong frontend/fullstack technical background to overcome integration challenges with our customers' web/mobile applications.
As part of the Solutions Engineering team, you'll be also contributing to our documentation, leading workshops, and helping to improve our processes and practices.
Requirements:
Technical Experience:
Integration Skills: Proven experience in integrating cloud solutions, especially in a web/mobile context. This could include experience with APIs, SDKs, and third-party integrations.
Frontend/Fullstack Development: Solid experience in frontend or fullstack development of web or mobile applications. Familiarity with popular programming languages and frameworks (e.g., JavaScript, React, Angular, Node.js, React Native, Cordova, Swift, Kotlin, Flutter, Ionic, etc.) is essential.
Customer-Facing Skills:
Excellent Communication: Ability to communicate effectively with a variety of stakeholders, including Executives, Project Managers, and Developers. This includes both written and verbal communication, presentation skills etc.
Experience working with medium/large customers: Demonstrated ability to onboard and support world-class customers, particularly in the financial sector (banks, credit unions, etc.).
Can-Do Attitude: A proactive and positive approach to problem-solving and overcoming challenges.
Project Management:
Project Leadership: Experience in leading technical projects, including implementations and integrations, from start to finish.
Organizational Skills: Strong organizational and time management skills, with a proven track record of managing multiple projects simultaneously.
Misc:
Documentation and Training: Experience in creating technical documentation and conducting workshops or training sessions.
Educational Background: A degree in Computer Science, Information Technology, or a related field is preferred.
Availability to travel internationally: up to 5% (on-demand).
Fluent English - a must; Spanish/French proficiency - significant advantage
Location: Israel (hybrid)/ UK (remote)/ Spain (remote)
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7711696
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שירות זה פתוח ללקוחות VIP בלבד
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
06/05/2024
Location: Hod Hasharon
Job Type: Full Time
We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen Clean Power For All! With ~400GW (!) of clean power presently installed worldwide, we are more than ready to sate the worlds hunger for clean energy! our company is the global leading inverter solution supplier for renewables. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, thats why we constantly improve our portfolio. From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At our company we hold more than 1500 patents no wonder as we employ the biggest research and development team of the whole industry. 40 % of all our company workforce is continuously investigating on how to further improve the existing portfolio. Want to know more? Check out our Job offers and let`s dive right in together!
Your duties
Shalom and welcome to your new opportunity with us!
The role includes, but is not limited to;
Pre-sales meetings with customers, to understand their technical requirements and in turn generate solution proposals based on our products.
Simulation of potential solutions and analysis of each so that an informed decision can be made.
Preparation of the above written technical proposals and presentations
To be the main technical point of contact for key customers, and generally support of sales efforts
To represent our company on various technical boards such as UK or Irish Grid information and steering groups.
Travel throughout the UK, with occasional visits to Europe and China
Requirements:
Your profile
All right, that was fine was it? let`s see your personal background:
Technical Pre-sales meetings with customers, to understand their technical requirements and in turn, generate solution proposals based on our products
Responsible for obtaining all required product certifications by working closely with our HQs and relevant local offices including but not limited to SII, IEC, etc.
Support on tender documentations and frequent follow up with customers on technical level
Product presentations and ownership (technical presentation and documentation management for dedicated products)
Convince customers to buy our products from technical, commercial, and service point of view
Working closely with all relevant stakeholders including but not limited to EPCs, IPPs, Investors and Distributors
Benchmarking of our products against competition
Attend national and International fairs and confrences
Regular travel throughout Israel and infrequent visits to Europe and our Chinese Headquarters
Providing regular forecasts, reports, and market research
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7711566
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
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סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
05/05/2024
Location: Gedera
Job Type: Full Time
Looking for offshore work? We have an exciting opportunity for an experienced Mug Logging Analyst with a large oil & gas company!
Company Profile
A global oil & gas company.
What's in it for you?
We are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
* Medical/Vision/Dental/Rx plans,
* Holiday Pay,
* Teladoc (online care),
* Referral Bonus Incentive,
* Weekly Pay,
* 401k,
* And More!
 
Mud Log Engineer Details:
* Direct Hire position.
* $ 22.50 / hour.
* Full Time work available.
* Weekend work required.
* Salaried (Sunday through Sunday from 08:00am to 08:30pm).
* Offshore; 4 weeks ON, 2 weeks OFF.
* Ensures the integrity of the samples collected; analyzes, interprets and reports.
* Responsible for volume monitoring.
* Detection and monitoring potential well control situations.
* Reports using the QUEST system.
Requirements:
Mud Log Engineer Qualifications:
* Minimum 4 years Mud Logging/ data Analyst experience.
* 4 year technical degree in Geology, Geological Applied Sciences, Earth Sciences or Applied Sciences preferred.
* Updated resume.
* Applicant may be subject to a background check.
* Pre-employment drug screen is required as a condition of employment.
* A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
 
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7709263
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