דרושים » הנדסה » Solutions Architect

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to our company End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Youll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support on an as-needed basis.

Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
What You'll Do:
Customer Support & Troubleshooting:
Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:
Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:
Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:
Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

Were looking for a visionary Support Engineer Tier 1 to join the company team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our company customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

Required Solution Engineer - Base44
Job Description
As a Solutions Engineer at Base44, you'll be the primary technical expert for our most strategic customers and partners. Youll bridge the gap between our customers' ambitious ideas and the power of our AI platform, turning complex business needs into functional, elegant applications. You won't just be demonstrating features; you'll be building tailored solutions, proofs-of-concept, and innovative workflows that showcase whats truly possible with Base44.
This is a critical, cross-functional role where you will work closely with Sales, Customer Success, and Product to drive adoption, shape our roadmap, and ensure our users can build the software they envision.
What youll do:
Partner with Sales and lead technical calls, understanding customer goals, challenges, and requirements.
Design, build, and present custom demos and proofs-of-concept (POCs) on the Base44 platform that solve real-world business problems for prospective and existing customers.
Serve as the go-to technical expert for enterprise customers on the Base44 platform, its capabilities, integration patterns, and best practices.
Troubleshoot complex technical challenges during the pre-sales and implementation phases, identifying creative solutions and workarounds.
Translate customer feedback and complex use cases into actionable insights for the Product and Engineering teams, directly influencing the future of the platform.
Develop and maintain a library of reusable solutions and best-practice guides to empower both customers and internal teams.
Stay on the cutting edge of our platforms features, constantly experimenting and pushing the boundaries of what can be built.

we are seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.
Responsibilities:
Customer Support:
Provide high-quality technical support to customers via various channels (email, chat, phone).
Troubleshoot and resolve issues promptly and effectively.
Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:
Develop and maintain in-depth knowledge to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:
Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:
Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:
Contribute to the development of documentation to streamline support processes.

Were seeking a strategic and hands-on Head of Engineering to lead and scale our technical organization.
In this role, you will turn our product vision into a strong, scalable engineering foundation, build efficient processes, and drive technical excellence. You should be passionate about technology, user value, and high-quality execution. Success means challenging assumptions, diving into details, and shaping both the product and the team that builds it.
Responsibilities:
Lead and scale of 20-30 engineering organizations (Frontend + Backend) through two Group Leads.
Own the technical strategy and roadmap, ensuring strong alignment with product goals and long-term company vision.
Design and oversee scalable, reliable system architecture across image processing, AI model serving, and data pipelines.
Remove bottlenecks to improve development velocity and overall engineering efficiency.
Drive hiring, mentoring, career development, and a culture of ownership and excellence.
Roll up your sleeves when needed and set the standard for hands-on technical leadership.
Enforce engineering best practices across code quality, CI/CD, testing, deployment, and observability.
Partner closely with Product, AI/ML, and Design teams to translate business needs into technical solutions.
Make key technology decisions and evaluate new tools, frameworks, and services.
Define and track engineering KPIs to ensure system performance, uptime, and team productivity.

We are looking for a highly talented technical individual to join the Cortex XDR infrastructure team.
The team is responsible for developing automation infrastructure and various cloud based tools and platforms that are used across the research, development and QA departments to ensure the functionality, stability and quality of the XDR product, alongside the efficiency of the infrastructure and process used to build, test and deploy on various clouds and distributions. We believe that the platforms & infrastructure that the team provides are a critical & crucial part of our department's progress to the modern future and one of our key growth factors.
As a Platform engineer you will play a pivotal role in enhancing our development and automation experience by pushing forward modern automation approaches, eliminating manual efforts and introducing new development operations for continuous integration, scale & durability using advanced cloud services. Your expertise will be used in areas such as infrastructure development, cloud based automation, serverless infrastructure, automation as a service, providing technical guidance, and pushing infrastructure\configuration as a code and GitOps approach across the development departments.
To succeed in this role, you should have a strong foundation in modern cloud based automation methodologies and a comprehensive understanding of industry best practices, especially in redundancy and scalability of large systems and the ability to control them via SCM based declarative configs. You should be familiar with modern public clouds approaches and serverless based architectures, including virtualization containers and container based orchestration including multiple Kubernetes based deployments. You should be comfortable engaging in complex technical discussions and advocating for optimal solutions in a fast-paced growing environment as part of our quest for continuous improvement.
Your Impact
Utilize modern technologies including serverless cloud services, Kubernetes, Terraform, among others, and use them all in an infrastructure/configuration as a code GItOps approach to manage everything via source code and continuous integration processes
Design and implement (hands on) the next generation of platforms, automation frameworks, SDKs, and tools to be used across our entire R&D group, and be part of our infrastructure transition to the cloud
Develop and maintain a cloud based test execution system, that supports parallel executions on multiple operating systems and multiple cloud providers and at a very large scale, and by so helping reduce the amount of effort required to perform automatic testing and manual testing, and reduce time to market
Provide tools, systems and simulators for scaling up all lifecycle phases of our products and services including cross company and third party integrations and frameworks to be used in high scale
Introduce progress and help revolutionize our operations and lay the foundation for innovation and growth.

we are looking for a fast learning, motivated individual to join our Product Experience team in R&D. If youre passionate about technology and problem solving, but are also a great communicator, wed love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.
What will you actually be doing?
Analyzing and researching customer use cases and processes in web applications.
Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
Implementing solutions that will scale to millions of users.
Advancing the world one step closer to Artificial General Intelligence.
Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
Creating internal documentation and resources to share knowledge within the organization.
Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

Required Customer Support Engineer
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

Required Senior Software Engineer KSPM Team
About the role
As a Senior Software Engineer on the KSPM (Kubernetes Security Posture Management) team, youll be part of a mission-critical group responsible for building and scaling one of the companys fastest-growing products. Our team helps customers secure their Kubernetes environments across major cloud providers by offering deep visibility into misconfigurations, compliance risks, and security best practices.
Youll contribute to a high-impact codebase that scans, analyzes, and interprets complex Kubernetes configurations and behaviors at scale. This is a unique opportunity to shape the future of our KSPM product owning core backend components, driving architectural improvements, and delivering features that address real-world customer needs.
Were looking for engineers who are passionate about infrastructure, cloud security, and solving challenging problems at scale, and who want to make a meaningful impact on the security of modern, cloud-native systems.
Our Stack: Python, Go, K8s APIs, SingleStore, Postgres, Redis, Kafka, AWS, GCP, Azure, ElasticSearch
On a typical day youll
Design, implement, and maintain scalable backend services for onboarding, scanning, and analyzing Kubernetes environments
Collaborate with security researchers and product managers to translate complex requirements into impactful product features
Write clean, efficient, and testable code, ensuring high performance and reliability
Participate in design and code reviews to uphold technical excellence and team standards
Lead features end-to-end from design and planning to deployment and monitoring
Improve system observability, performance, and resilience in production environments
Work closely with cross-functional teams to continuously enhance product capabilities and customer value
Stay current with developments in the Kubernetes ecosystem and cloud security landscape.