דרושים » שירות לקוחות » Customer Success Engineer / Technical Account Manager

We are looking for a customer-focused professional to ensure MazeBolts clients achieve maximum value from our solutions.
As a Customer Success Manager, your mission is to build long-lasting relationships, guide customers throughout their journey, and make sure their business outcomes are consistently met.
You will be the trusted advisor for our clients, ensuring smooth onboarding, adoption, and ongoing engagement. By understanding customer needs and aligning them with MazeBolts solutions, youll drive retention, growth, and overall satisfaction. This role is ideal for someone who is proactive, empathetic, and thrives in a fast-paced environment where communication is key.
What Youll Do:
● Own the customer journey end-to-end from onboarding to adoption and renewals.
● Partner closely with customers to understand their business needs, goals, and challenges.
● Build strong, lasting relationships with key stakeholders, ensuring MazeBolt becomes a trusted partner.
● Proactively monitor customer health, usage, and satisfaction, addressing risks before they become issues.
● Collaborate with Professional Services to ensure seamless project delivery and value realization.
● Advocate for customers internally by sharing feedback and insights with Product and Management teams.
● Lead regular business reviews and success planning sessions with customers.
● Collaborate with the Sales team in early-stage engagements to understand prospect needs and define solution fit.
● Support discovery sessions, presentations, and demos.
● Translate customer requirements into clear value propositions, aligning MazeBolt solutions to business outcomes.
Reports to: VP Services
Office Location: Ramat Gan, Israel

We are looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction.
Responsibilities:
Customer Usage: Collaborate with customers to drive usage means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.
Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.
Regular Engagement: Schedule and conduct regular touch bases with customers.
Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.
Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.
Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements.

We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.
Responsibilities:
Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.
Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction.
Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.
Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.

we are a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a strategic and hands-on Head of Operations to lead process optimization, improve efficiency, and oversee customer experience operations. Reporting directly to the CEO, you will manage cross-departmental workflows, monitor key performance indicators, and drive continuous improvement across the organization. The role includes indirect management of the Customer Support & Experience Manager
Key Responsibilities: Lead operational excellence initiatives across departments. Analyze and improve business workflows and KPIs. Support automation and digital transformation efforts. Ensure smooth collaboration between teams and alignment with company goals. Oversee high-level customer experience strategies and performance.