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we are seeking a highly skilled Senior Technical Customer Success Manager and Sales Engineer to join our growing team. This strategic role bridges technical expertise with customer engagement, ensuring that our enterprise customers achieve their business objectives through MazeBolts cutting-edge security products. This is a key role in MazeBolts success. You will serve as both a trusted advisor and technical expert, working directly with customers from onboarding through adoption and long-term success. You will also play a key role in supporting the global sales team by delivering technical presentations, guiding proof-of-concepts, and ensuring smooth evaluations that lead to customer wins and renewals. You will be managing our customers and making sure all get the value they deserve and that the value is delivered through excellent service and account management. This position requires someone with strong cybersecurity and networking knowledge, excellent communication skills, and the ability to thrive in a fast-paced, startup environment.
Duties and Responsibilities:
Customer Success & Account Management
* Serve as the primary point of contact for enterprise customers, including Fortune 500 organizations
* Manage the full customer lifecycle including onboarding, adoption, renewal, and expansion
* Understand customer pain points, compelling events, business goals, and success measures and align MazeBolt solutions to meet those objectives
* Conduct regular touchpoints such as QBRs/EBRs and ongoing strategic reviews to demonstrate value
* Drive product adoption and usage while minimizing churn and ensuring timely renewals
* Act as the customer advocate internally by relaying feedback to product, support, and management teams
* Analyze system usage to recommend additional services, training, or solutions to maximize value
* Lead customers through technical project lifecycles: architecture design (HLD, LLD), installation, configuration, documentation, and validation
* Troubleshoot and resolve complex networking/security issues to ensure resilience, compliance, and performance goals
* Map customer network topologies and translate requirements into product solutions
* Partner closely with Professional Services to deliver seamless implementations
* Educate customers on best practices for using MazeBolts products, ensuring security visibility and remediation success
* Respond to functional and technical elements of RFIs/RFPs Sales Engineering & Pre-Sales Support
* Support the global sales team in pre-sales activities, including technical presentations, product demonstrations, and evaluations
* Gather customer requirements and translate them into solution designs
* Create and manage Proof of Concepts (POCs) to ensure successful outcomes
* Assist customers in preparing infrastructure for product deployment
* Work with account teams to identify upsell and cross-sell opportunities by uncovering additional use cases Reports to: VP Services Office Location: Ramat Gan, Israel

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* Managing multiple interfaces and coordinating activities with contractors, customers, and warehouses.
* Communicating and following up with various authorities.
* Providing outstanding customer service and ensuring customer satisfaction throughout the entire process.
* Monitoring routine reports and maintaining accurate records.

Country:
Israel

City:
Herzliya