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Viber is one of the most popular apps in the world and the most downloaded app to come out of the start-up nation. Working at Viber, provides a unique opportunity to influence hundreds of millions of people using our messaging app. The Viber business team is responsible for developing, selling, and maintaining all the revenue-driven products and services at Viber, and we’re looking for a Customer Success Operations Manager to join our team. Join us and become an integral part of our customer success efforts, ensuring efficient and high-performing operational tools and processes for customers, partners, and our business unit team members.

Responsibilities:
As a Customer Success Operations Manager, you will be responsible for various processes, operations and services our business teams use worldwide. Responsibilities will include:
* Ownership and execution of several operational processes
* Technical support to Viber's sales managers and business partners in various domains
* Collaboration with internal teams for investigations of escalated reported issues
* Work together with other team members to define new processes, integrations and development requirements for systems in use, as well as optimize existing processes

Advantages:

* Russian speaker
* High-level knowledge of backend-oriented programming languages (JavaScript, Node JS, Python, PHP or similar)
* Graduate of/Student in BSc in Computer Science or equivalent

Experience:
1-3

We are seeking an experienced Account Success Manager to drive press performance in a specific customers production workflow to ensure customer success in DACH region. In this role you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer.
Responsibilities:
* Work closely with our customers to improve the overall level of utilization of a Landa Nanographic Press insuring customer satisfaction and success.
* Work with the customer to assist in the selection of work and production best suited to the press with the objective to build the volume of pages produced - ensure the company`s promise by delivering the value proposition (applications, quality and productivity).
* Guide the customer as they ramp up the new press, and develop its use throughout the PLC.
* Be our's focal point in front of the customer: building up trust with the customer and providing transparency on project progress
* Work closely with the company`s field service engineer and with Landas global service operation. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer
* Support with pre-sales activities in the region such as demonstrations and sample handling.

We are seeking an experienced Account Success Manager to drive press performance in a specific customers production workflow to ensure customer success in DACH region. In this role you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer.
Responsibilities:
* Work closely with our customers to improve the overall level of utilization of a Landa Nanographic Press insuring customer satisfaction and success.
* Work with the customer to assist in the selection of work and production best suited to the press with the objective to build the volume of pages produced - ensure the company`s promise by delivering the value proposition (applications, quality and productivity).
* Guide the customer as they ramp up the new press, and develop its use throughout the PLC.
* Be our focal point in front of the customer: building up trust with the customer and providing transparency on project progress.
* Work closely with the company`s field service engineer and with our global service operation. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer.
* Support with pre-sales activities in the region such as demonstrations and sample handling.

We are seeking an experienced Account Success Manager to drive press performance in a specific customers production workflow to ensure customer success in DACH region. In this role you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer.
Responsibilities:
* Work closely with our customers to improve the overall level of utilization of a Landa Nanographic Press insuring customer satisfaction and success
* Work with the customer to assist in the selection of work and production best suited to the press with the objective to build the volume of pages produced - ensure the company`s promise by delivering the value proposition (applications, quality and productivity).
* Guide the customer as they ramp up the new press, and develop its use throughout the PLC.
* Be our focal point in front of the customer: building up trust with the customer and providing transparency on project progress.
* Work closely with the company`s field service engineer and with Landas global service operation. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer.
* Support with pre-sales activities in the region such as demonstrations and sample handling.

We are seeking an experienced Account Success Manager to drive press performance in a specific customers production workflow to ensure customer success in DACH region. In this role you will be responsible for customer productivity while working closely with the different functions to drive faster and better outcomes for the customer.
Responsibilities:
* Work closely with our customers to improve the overall level of utilization of a Landa Nanographic Press insuring customer satisfaction and success.
* Work with the customer to assist in the selection of work and production best suited to the press with the objective to build the volume of pages produced - ensure the company`s promise by delivering the value proposition (applications, quality and productivity).
* Guide the customer as they ramp up the new press, and develop its use throughout the PLC.
* Be our focal point in front of the customer: building up trust with the customer and providing transparency on project progress.
* Work closely with the company`s field service engineer and with our global service operation. Facilitate clear and accurate communication to achieve faster and better outcomes for the customer.
* Support with pre-sales activities in the region such as demonstrations and sample handling.

we are a global pharma company on a mission to help patients worldwide get faster access to lifesaving, innovative, breakthrough therapies. We operate in 4 continents and over 24 countries and are growing fast.
If you want to be part of our mission and help save patients by getting them the latest treatments, join us! We seek a Customer Service Coordinator to support customers from when they receive the order until they receive the products.
Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing estimated schedules for delivery of the products.
Responsibilities:
* Receiving inquiries via the application or through direct calls from patients
* Referring patients to various services
* Establishing patients in the SF system
* Guiding patients until they enter the service or receive approvals for various products
* Issuing reminders to patients for their upcoming treatment
* Providing telephone support to patients
* Opening Side Effects reports
* Handling quality complaints
* Sending kits to patients for relevant products
* Linking patients with relevant siblings