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?MazeBolt was named number #11 of the 2024 DUNS 100 top companies to work at in Israel. Together, we’ve built more than just a workplace; we’ve built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide customer base. MazeBolt empowers organizations to shift from reactive DDoS firefighting to proactive resilience - ensuring business continuity, customer trust, and measurable risk reduction. RADAR™ by MazeBolt is the patented DDoS Vulnerability Management solution that enables organizations to avoid downtime and safeguard business continuity through nondisruptive, continuous DDoS testing - proactively validating every layer of deployed DDoS security and addressing both current and evolving AI-driven threats.

Job Description:
MazeBolt is seeking a highly skilled Senior Customer Success Manager and Presale to join our growing team. This strategic role bridges technical expertise with customer engagement, ensuring that our enterprise customers achieve their business objectives through MazeBolt’s cutting-edge security products. This is a key role in MazeBolt’s success. You will serve as both a trusted advisor and technical expert, working directly with customers from onboarding through adoption and long-term success. You will also play a key role in supporting the global sales team by delivering technical presentations, guiding proof-of-concepts, and ensuring smooth evaluations that lead to customer wins and renewals. You will be managing our customers and making sure all get the value they deserve and that the value is delivered through excellent service and account management. This position requires someone with strong cybersecurity and networking knowledge, excellent communication skills, and the ability to thrive in a fast-paced, startup environment.

Duties and Responsibilities:
Customer Success & Account Management
* Serve as the primary point of contact for enterprise customers, including Fortune 500 organizations
* Manage the full customer lifecycle including onboarding, adoption, renewal, and expansion
* Understand customer pain points, compelling events, business goals, and success measures and align MazeBolt solutions to meet those objectives
* Conduct regular touchpoints such as QBRs/EBRs and ongoing strategic reviews to demonstrate value
* Drive product adoption and usage while minimizing churn and ensuring timely renewals
* Act as the customer advocate internally by relaying feedback to product, support, and management teams
* Analyze system usage to recommend additional services, training, or solutions to maximize value
* Lead customers through technical project lifecycles: architecture design (HLD, LLD), installation, configuration, documentation, and validation
* Troubleshoot and resolve complex networking/security issues to ensure resilience, compliance, and performance goals
* Map customer network topologies and translate requirements into product solutions
* Partner closely with Professional Services to deliver seamless implementations
* Educate customers on best practices for using MazeBolt’s products, ensuring security visibility and remediation success
* Respond to functional and technical elements of RFIs/RFPs PreSale Support
* Support the global sales team in presale activities, including technical presentations, product demonstrations, and evaluations
* Gather customer requirements and translate them into solution designs
* Create and manage Proof of Concepts (POCs) to ensure successful outcomes
* Assist customers in preparing infrastructure for product deployment
* Work with account teams to identify upsell and cross-sell opportunities by uncovering additional use cases Reports to : VP Services Office Location : Ramat Gan, Israel

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a talented and energetic Customer Experience Specialist who knows how to create an excellent customer journey – from the very first interaction to the successful completion of the process. This is a great opportunity to join a growing market and become part of a professional and dynamic service team in a youthful, fast-paced environment. What You Will Be Doing:
* Managing multiple interfaces and coordinating activities with contractors, customers, and warehouses.
* Communicating and following up with various authorities.
* Providing outstanding customer service and ensuring customer satisfaction throughout the entire process.
* Monitoring routine reports and maintaining accurate records.

Country:
Israel

City:
Herzliya

Were looking for a Director of Training to build and lead our comprehensive training strategy and execution across customers and internal teams. Youll be the go-to expert ensuring our global workforce and customers can maximize the value of our maritime AI solutions.

Youll be diving deep into maritime domain expertise and product knowledge to create world-class training experiences that scale globally.

Reports to: VP Business Services

What Youll Own

Training development

Build ongoing product and solutions training curricula to keep customers and internal teams current with our evolving AI solutions
Manage certification programs and compliance training requirements
Create maritime domain training for non-maritime team members
Develop and adjust to role-specific training tracks (customer success, support, sales etc.)
External Customer Training

Lead customer education strategy from onboarding through advanced use cases
Build scalable training programs for our diverse global customer base
Create self-service training resources and knowledge bases
Design certification programs for customer power users
Deliver executive-level training sessions and workshops
Strategic Training Operations

Partner with Product, R&D, Product Marketing and Customer Success to stay ahead of feature releases
Build training analytics and success metrics to measure program effectiveness
Manage training technology stack and platforms use advanced AI tools
Scale training delivery across multiple time zones and languages

We are looking for an experienced Data & Data Integrity Support Engineer who will act as the first point of contact for any question raised by customers, as well as focus on monitoring data integrity and completeness across customer environments.
This is an opportunity to develop new and improved methodologies for data validation, monitoring dashboards, and automated reporting tools. Youll be part of a technical team solving complex issues, working with cutting-edge technology, and keeping our customers satisfied and informed. This position is based in Ramat Gan and we operate on a hybrid model (3 days at the office/2 days remote).
Lets get down to business
What youll do:
Respond to customer technical support requests via our ticketing system in a timely and professional manner.
Proactively monitor environments and identify potential issues before they become incidents.
Diagnose and resolve complex technical issues related to data integrity, application and infrastructure.
Break down undefined customer issues and escalate them clearly to R&D with supporting data (logs, tests, replications).
Document all customer interactions and solutions in the ticketing system with clarity, and contribute to internal knowledge base.
Collaborate with Product, R&D, and Operations teams to resolve customer issues effectively.
Participate in on-call/shift rotation and provide ad-hoc after-hours support as needed.

We are seeking a customer service agent who will deliver swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader.
You will work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team.
Hybrid position- working 3 days a week from the office in Petah Tikva.

We are looking to fill a vital role in our Customer Support Engineering team that is pivotal to the success of our customers' accessibility efforts. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. This is a chance to have a real impact, by working closely with Sales, Engineering, Product teams, partners and more to improve our products and ensure the success of our customers.
You will be joining a team of highly professional and innovative support, solution engineers and technical account managers that are driven by passion for the domain and the mission of the company.
Your Impact:
Provide expert technical support to our enterprise customers, resolving complex issues and ensuring seamless implementation of our accessibility tools via tickets and occasional meetings.
Educate and empower customers by creating code/framework examples and documentation.
Collaborate with engineering and product teams to escalate bugs and customer-requested feature enhancements.
Contribute to internal knowledge bases and processes, streamlining support workflows and enhancing team efficiency.
Manage a personal queue of support tickets, prioritizing issues based on urgency and business impact.

looking for highly skilled and experienced FinOps & Customer-Success Manager to join our team.
As a CSM, you will be responsible for building and maintaining strong customer relationships, developing and implementing success programs, improving customer experience, and minimizing churn. You will also be responsible for onboarding and training clients, providing insights on client-to-business interactions, and handling customer complaints and requests.

The successful candidate must possess an entrepreneurial mindset, excellent communication skills, and a strong aptitude for learning and using new technologies. Additionally, you should be able to provide valuable insights on customer behavior, contribute to clients' business goals, and develop effective strategies to drive customer success.

Design, develop, and implement FinOps and customer success programs for Azure cloud, aligning with methodology and best practices.
Serve as a focal point for cloud customers throughout their lifecycle, overseeing onboarding, training, and growth initiatives. Focus on cost optimization, governance, and best practices.
Stay current on Azure programs, FinOps tools and trends in the cloud industry, keeping abreast of policy changes from various cloud vendors.
Lead FinOps processes with cloud customers, concentrating on cost optimization, governance, and best practices.
Analyze and extract insights from extensive cloud billing and usage datasets using Business Intelligence (BI) tools. Monitor data patterns to identify anomalies and unplanned spikes, contributing valuable input for strategic and operational decision-making.