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We are looking for an Engineering Manager to lead the evolution of our engineering foundations - across both frontend and backend domains.

This role blends technical leadership, team management, and strategic impact. Youll guide a multidisciplinary team responsible for developer experience, infrastructure, and governance across the R&D organization.

The teams mission is to increase developer velocity, ensure product quality, and strengthen engineering consistency across all our products - from web applications to backend microservices.



What Youll Do

Technical & Strategic Leadership

Define and own the vision and roadmap for Armiss development platform, including web, backend, and AI-enablement initiatives.

Partner with engineering leadership, architects, and product teams to remove friction and increase velocity across R&D.

Establish and govern engineering standards, testing practices, and secure development workflows.

Lead the evolution of our shared frameworks, build systems, and developer tools for scalability and security.

Frontend & Web Infrastructure

Own and evolve the UI development ecosystem, including build systems, testing frameworks, and local development experiences.

Govern our shared UI kit and design system, ensuring consistency, accessibility, and performance across all products.

Partner with UX and product engineers to create a cohesive, maintainable frontend foundation.

Backend & Microservices Infrastructure

Oversee and guide the microservices development framework, templates, and communication patterns.

Optimize monorepo builds, CI/CD pipelines, and runtime standards for efficiency, reliability, and observability.

Implement infrastructure-level protections that improve product quality and prevent regressions.

AI Enablement Across R&D

Champion and integrate AI-assisted development tools (code generation, code review, testing, documentation).

Define patterns and best practices for AI-driven workflows, enabling teams to move faster with higher quality.

Partner with data, DevOps, and product teams to explore how AI can optimize engineering processes and infrastructure.

People & Collaboration

Lead, mentor, and grow a cross-functional team of backend, frontend, and platform engineers.

Foster a culture of technical excellence, innovation, and continuous improvement.

Collaborate closely with Product, UX, Security, and DevOps leaders to align strategy and execution.

As a Support Manager based in Israel, you will be responsible for hiring, mentoring, and managing a team of support engineers focused on delivering exceptional customer service, driving data-driven improvements, and fostering a high-performing, customer-centric culture. Reporting to the Director of Support, you will play a key role in building and shaping the Israeli support centre, ensuring alignment with Armis from Service now operational standards and ongoing commitment to service excellence.

What Youll Do:
Lead and mentor technical support engineers, assigning tasks and ensuring efficient issue resolution.
Support, coach, develop and lead a team of technical support engineers to deliver world-class service.
Motivate team members and address challenges that may arise in daily operations.
Identify areas for training and skills development to continuously improve team capability.
Communicate organizational goals, priorities, and business needs to ensure clear expectations across the team.
Monitor daily activities, including backlog management and workload distribution, ensuring SLA adherence and operational efficiency.
Drive the Technical Support team to achieve high customer satisfaction and success, measured through defined KPIs and performance goals.
Maintain a deep understanding of us from Service now products, solutions, and technical environments to provide guidance and subject-matter expertise.
Provide managerial oversight and serve as an escalation channel for internal and external customers.
Implement Knowledge-Centered Support practices to capture, share, and leverage knowledge for faster, higher-quality resolutions.
Partner closely with Customer Success, Product Management, Program Management, and Engineering to develop and refine support processes and influence product quality.
Develop, communicate, and enforce team policies, procedures, and operational standards.
Review case updates from team members, providing coaching and feedback to improve communication and case handling.
Conduct customer follow-ups and survey reviews to ensure feedback is addressed and service excellence is maintained.