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As a Customer Operations AI Transformation Lead , you will drive the, execution, and adoption of AI initiatives across the Customer Operations organization. You will work closely with senior leadership and cross-functional stakeholders to identify high-impact opportunities for AI, translate them into scalable programs, and ensure measurable business outcomes. In this role, you will lead multiple AI transformation projects—spanning processes, tooling, automation, analytics, and customer-facing operational workflows—while establishing governance, best practices, and success metrics. You will ensure alignment across teams, mitigate risks, and build organizational readiness for change. What you’ll do: Define and articulate the AI transformation use cases for Customer Operations aligned with organizational goals. Design, build, and deploy AI agents that automate and augment Customer Operations workflows across Support, Professional Services, and Customer Success. Translate operational problems into agent-based solutions , including task decomposition, decision logic, tool orchestration, and human-in-the-loop controls. Implement agents that interact with enterprise systems (e.g., ticketing, CRM, knowledge bases, delivery tools) to execute actions, retrieve context, and generate outcomes. Build detailed execution plans including timelines, milestones, dependencies, and resources. Program Oversight & Execution Monitor progress, manage dependencies, and ensure adherence to quality and delivery standards. Track impact using KPIs (e.g., cycle time reduction, cost-to-serve, deflection, quality improvements). Manage resource allocation across projects and ensure operational continuity during change. Stakeholder Management & Change Enablement Serve as the primary point of contact for senior management on AI transformation progress. Align cross-functional stakeholders (Ops, CS, Product, R&D, Data, IT, Security). Drive adoption by building enablement plans, training, communications, and feedback loops. Governance, Standards & Risk Management Establish best practices for AI implementation in Customer Operations (process, tooling, documentation). Identify risks early and develop mitigation and contingency plans. Reporting & Documentation Prepare and present regular program updates including milestones, outcomes, risks, and KPIs. Maintain structured documentation: business cases, implementation plans, adoption plans, lessons learned.

Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. Our team develops products from the application level down to the lowest level, including drivers and beyond, utilizing a variety of technologies. We are looking for a highly self-motivated programmer who is independent and thinks outside the box. You will have the opportunity to be involved in all stages of architecture and design planning, development and testing, and integration within SolarEdge hardware products, cloud infrastructures, and field deployment. What you will be doing:
* You will develop high-quality code solutions for energy management devices and systems.
* You will design, develop and verify embedded SW, both in low level and system level.
* You will work with adjacent teams such as hardware, integration, support and ATE

Country:
Israel

City:
Herzliya

we are looking for a senior software engineer to join our elite team which is responsible for building Identity User management
In this role you will be using AWS serverless architecture, AWS CDK and C# to design, develop, test, secure & deploy services from planning to production.
The team works in full collaboration with security architects, product managers and other development teams. Together we produce complex and advanced Saas service that meet the highest security standards and NFRs.
We are looking forward for energetic and versatile person to join our family and help us achieving our goals.
Responsibilities:
Practice all software development life cycle in agile oriented environment
Design and implement the infrastructure of the system.
Research and implement sophisticated Cyber security mechanisms
Explore new technologies and tools to keep us using cutting edge solutions
Help guide and contribute to feature design and implementation to bring the product to the next level.
Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability and performance.

We help protect the most critical assets of the worlds leading organizations. we are a global leader in Identity Security, providing cutting-edge security solutions for any identity - human or machine - across business applications, hybrid cloud workloads and throughout the DevOps lifecycle.
What will you do:
we are looking for an experienced Software Engineer for our new generation DV(digital vault) SAAS product.
we are looking for a senior software engineer to join our team. You will be responsible for building core SaaS offering products, built on-top of AWS serverless stack, using Python, CDK and other cloud technologies.
You will work with smart (but humble) team members (developers, architects, DevOps, QA), everyone working together to produce top-notch services at the highest standards - from planning to production.