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Were looking for a Customer Enablement Manager to help us build and scale enablement programs that make an impact, from onboarding to continued growth.

In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.

You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.

This is an internal-facing position, not a customer-facing role.

What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content - such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS adoption runs smoothly.

Were currently looking for a Product Analyst to support the Marketplace & Supply product areas. As a Product Analyst, you will go beyond the numbers-defining, analyzing, and translating data into actionable insights about our business, users, and product features. Youll also design and analyze both randomized and non-randomized experiments to optimize performance.
The ideal candidate is passionate about product analytics, user experience, and applied statistics, with a strong drive to make an impact by leveraging both quantitative and qualitative insights to inform business decisions.
Key Responsibilities:
Perform deep-dive analysis, understand ML models and algorithms, and recommend how to improve them.
Conduct quantitative research to drive product recommendations, including cohort analysis, user personas, behavioral segmentation, forecasting, and impact analysis.
Design and analyse randomised and non-randomised experiments to optimise product performance and understand user behaviour.
Collaborate with cross-functional stakeholders to identify business needs and execute end-to-end analytical projects.
Deliver clear, effective presentations of insights to stakeholders at all levels, using visual representations of data.
Define key metrics, analyze usage patterns, and solve challenges that hinder progress toward objectives and key results (OKRs).
Lead independent research and develop new analytics methods during dedicated weekly project time.

The Business Process Manager is responsible for orchestrating strategic projects and operational infrastructure within the Customer Office. Acting as the engine of the department, this is a unique thinker-doer role that connects high-level strategy to the data-driven realities of our daily operations.

We are looking for a hybrid, process-oriented professional, part Strategic PMO and part Business Operations strategist, to design and lead the initiatives that empower our Customer Success and Delivery teams.

This is an internal-facing position, not a customer-facing role. It is designed for a professional who thrives on turning complex operational friction into streamlined, repeatable, and scalable workflows.

Your mission is to improve how we deliver, support, and scale world-class customer experiences. You will ensure our service standards are codified, measurable, and consistently exceeded as we grow.

Key Responsibilities
Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects-such as new service delivery models or cross-departmental technical integrations-with precision and speed.
Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions.
Business Impact Tracking: Define and track success metrics for specific initiatives, correlating internal process improvements to external customer outcomes (e.g., reduction in churn or increased speed-to-value).
Change Execution: Lead the "internal launch" of new processes or tools, ensuring clear communication, documentation, and high adoption rates across all affected teams.
Risk & Dependency Management: Proactively identify "blind spots" between departments, managing dependencies to ensure that internal technical shifts don't disrupt the customer experience.
Operational Visibility: Define and monitor KPIs. You will build and maintain the dashboards that provide the visibility and accountability necessary for data-driven decision-making.

We are looking for an ambitious Business Analyst who is passionate about strategy in the tech space. The Business Analyst will support our business strategy and data-driven decision-making in the core market. Proactively guide business growth , quality, and marketplace efficiency using data analytics and business acumen.
Core mission:
To drive our business growth and operational excellence in the core market by leveraging data-driven insights and strategic thinking. This involves optimizing marketplace performance, developing monetization strategies, providing market intelligence, and collaborating with cross-functional teams to implement impactful solutions. The Business Analyst will be a key contributor to data-informed decision-making, ensuring our competitive edge and sustainable success within the dynamic tech landscape.
Responsibilities:
Idntify and solve business problems using analytical skills and business judgment
Responsible for managing and creating Tableau dashboards and driving data accessibility across teams
Develop monetization plans by changing and maximizing market behavior
Optimize the marketplace for optimal performance and growth
Lead strategic projects with senior management and internal units to improve operations
Pricing structures, products, and more
Set driver acquisition targets for the Supply and operations teams
Provide local market intelligence
Enable data-driven decision-making and business performance tracking
Support daily operations with data and business insights.

We're looking for a Senior Executive Leader with extensive experience in building, leading, and scaling complex service organizations.
This role carries full ownership of all service-related processes and performance within the organization, with responsibility for creating a unified, scalable, and high-quality end-to-end service experience for both customers and external partners/service providers. The executive will directly manage the Customer Service Contact Center, Back-Office operations, and Partner Quality functions, while ensuring alignment between operational excellence, customer satisfaction, business goals, and efficiency targets.
The ideal candidate will demonstrate strong strategic capabilities with hands-on operational expertise and have a proven track record in designing and executing company-wide service strategies across multiple customer and operational domains. Leadership in driving cross-functional collaboration, service transformation, process optimization, automation initiatives, and continuous improvement methodologies. They must be capable of defining service standards, implementing KPI-driven management frameworks, and leading organizational change in fast-paced, high-growth environments.
Responsibilities:
Lead and scale our Service Excellence organization, managing senior leaders across Customer Service and Back Office while driving a unified service vision across the company.
Own the end-to-end customer service experience, establishing service standards, SLAs, and quality frameworks, and ensuring consistent execution across all service functions.
Drive operational excellence by leading cross-functional initiatives focused on improving customer satisfaction, increasing efficiency, reducing customer effort, and expanding automation and self-service capabilities.
Manage performance through KPIs, analyze service trends, identify improvement opportunities, and lead continuous improvement initiatives that deliver measurable business impact.
Collaborate closely with Product, Operations, and Technology stakeholders to implement scalable service solutions and support business growth.

Required Customer Service Representative
Job Description
As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.
You will work in a 24/7 customer service center, ensuring seamless support around the clock.