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We're looking for an experienced Strategy and Operations leader to lead one of the most strategic areas within Customer Experience.
As AI rapidly changes how customer experiences are delivered, you'll define how intelligent automation, rich context, and human expertise come together to create faster, more personalized, and more effective outcomes.
A core part of this role is understanding the unique needs of local markets and translating them into globally scalable products. You'll work closely with regional teams to uncover operational, cultural, and language nuances, then build shared capabilities that deliver a consistent global experience while remaining flexible enough to meet local needs.
Working closely with Product, Applied AI, Data Science, and Operations, you'll define the long-term strategy for this Associate Tooling and help shape the future of Customer Experience across, and Deliveroo.
Youre excited about this opportunity because you will
Lead a team of program managers and specialists in deploying and maintaining Associate Tooling for our in-house and BPO teams- nearly 10,000 agents in all - providing live support to customers for DoorDash EMEA.
Partner with product teams to set the direction and roadmap for associate tooling, including Astra (our case management tool), voice connectivity, real time management tools and associate co-pilot solutions.
Identify, test, deploy and maintain external solutions that complement our in-house product suite.
Lead cross functional initiatives to improve CSAT, handling time, first response time, refund policy adherence and other associate level performance metrics through optimization of tools, processes and practices.
Lead and mentor your team, fostering a culture of innovation, operational excellence, and accountability

Required Supply Chain Manager (WM)
As part of the Supply Chain team, you'll play a key role in optimizing our end-to-end supply chain operations for us. You'll work cross-functionally with Operations, Commercial, Logistics, and Technology teams to improve processes, drive operational excellence, and ensure product availability while delivering an outstanding customer experience.
What you'll be doing:
As a Supply Chain Manager, you'll be responsible for driving supply chain performance through data-driven decision making, process optimization, and cross-functional collaboration. You'll lead strategic improvement initiatives while ensuring efficient inventory management, supplier performance, and operational excellence across the business.
Day-to-day in this role you'll:
Lead and manage cross-functional supply chain projects from planning through execution.
Identify and drive improvement opportunities in supplier lead times, purchase order confirmations, receiving processes, inventory placement, and cost efficiency.
Monitor key supply chain KPIs, analyze performance against targets, identify gaps, and lead improvement initiatives.
Analyze operational and performance data to identify trends, exceptions, and actionable business insights.
Lead implementation projects and continuously improve supply chain workflows and operational processes.
Collaborate with our suppliers to improve product availability, optimize assortment, and reduce waste.
Partner with multiple internal stakeholders across Operations, Commercial, Logistics, and Product teams to deliver business priorities.
Manage supply chain infrastructure and technology, including ERP systems and logistics system integrations.

Required Store Manager
About us
We create technology that brings joy, simplicity, and opportunities to cities around the world. We started in 2014 with restaurant food delivery, and today we provide delivery of (almost) everything. You can find us in over 500 cities across 30 countries worldwide. In 2022, we joined forces with DoorDash, and together we continue to dream big and expand globally.
Working at our company isnt always easy, but its definitely exciting. Here, youll learn more, build more, and launch more than in most other companies. Youll face many challenges, but youll also enjoy the journey. So, if youre entrepreneurial at heart, highly motivated, and action-oriented - this could be the opportunity of your life.
This is a unique opportunity to join the launch teams of our new stores and influence the future of one of the most advanced retail markets in the world!
Job Locations: Central region, Tel Aviv, and Sharon.
What youll be doing
As a Store Manager, you will be responsible for full A-Z management of the store:
Managing a team of ~20 pickers and shift leads.
Overseeing work schedules, recruitment, training, and employee lifecycle management.
Managing bonus programs and ensuring target achievement.
Monitoring inventory, including reporting, packaging and picking KPIs.
Ensuring product quality, freshness, availability, and ratings while continuously working on operational efficiency.
Maintaining regular communication with suppliers and HQ, including order and stock management.
Working with reports and computer systems.
Driving operational improvements, including store development and optimization.
Ensuring a safe, clean, and high-quality work environment.

Required SMB Account Manager - Benefits
What youll be doing:
As an SMB Account Manager, youll be joining the growing Benefits team. As part of this team, youll play a crucial role in scaling a solution that is redefining how we serve our SMB & corporate partners.
This role focuses on managing a portfolio of SMB clients, from onboarding to long-term support, while driving excellent service and business growth.
Day-to-day in this role youll:
Manage a portfolio of SMB clients - building strong relationships at senior levels and ensuring mutual success.
Lead and manage company launches end-to-end - including planning and executing launch events, delivering employee and manager training sessions, and providing close guidance throughout the implementation process.
Own the full client lifecycle - from identifying opportunities and pitching solutions, to providing long-term strategic support.
Collaborate cross-functionally with Product, Marketing, Support, and Operations to tailor solutions to client needs and ensure delivery excellence.
Analyze account performance and market trends to identify areas for optimization and growth.
Represent us at industry events and client meetings, positioning us as a partner of choice in the B2B space.
Drive initiatives to improve client satisfaction, retention, and revenue growth - working closely with our internal Support and Operations teams to ensure a smooth, high-quality client experience at every touchpoint.

Required Head of Support Israel, CXI International Operations
The CXI International Operations group is responsible for delivering exceptional support experiences to customers, merchants, and couriers across all our and Deliveroo markets. We're looking for a Head of Support, Israel, to strengthen our Customer Support as a key competitive advantage. This role is responsible for the overall customer experience and satisfaction of both consumers (B2C) and partners (B2B-including restaurants, retail partners, and couriers), ensuring exceptional real-time support while driving customer retention and loyalty.
The Head of Support will lead an organization of more than 2,000 people across in-house and outsourced operations in Israel and abroad. The role is also responsible for leading the Israel Strategy & Operations team and partnering closely with stakeholders across Product, Operations, Analytics, Workforce Management, and other functions.
What youll be doing:
As the Head of Support, you will play a pivotal role in maintaining our reputation for customer obsession, leading a large-scale support organization, and driving strategic improvements. Your day-to-day responsibilities include:
Day-to-day in this role youll:
Drive Quality of Service: Build a customer-centric culture focused on quality, ensuring a consistent tone of voice, robust quality assurance and coaching programs, and fair and effective performance management across all teams.
Lead and Develop Senior Leaders: Lead and mentor a team of senior leaders across the Israel Support organization, including Site Managers, Vendor Managers, and Strategy & Operations Managers, while fostering a culture of innovation, operational excellence, ownership, and accountability.
Own the Support Budget: Oversee and manage the support budget, ensuring the strategic allocation of resources across teams and initiatives. Drive cost efficiency through operational improvements, optimized refund spend and deductions, and streamlined organizational structures.
Serve as a Member of the Israel Leadership Team: Partner closely with leaders across Courier Operations, Merchant Operations, Marketing, and other functions to create new collaboration models that proactively address customer pain points.
Partner with Global Teams: Collaborate with Global Workforce Management, Content, Quality & Training, Shared Service Centers, Product, and Analytics teams to strengthen global-local collaboration and serve as the Directly Responsible Individual (DRI) for high-impact regional initiatives.
Drive Innovation: Partner with Global teams to design and implement new operating models for us while remaining true to our customer-centric values.

At our company, we make mobile advertising and discovery experiences more meaningful for users, app publishers, and advertisers - intelligently connecting people across more devices than anyone else in our space. Our on-device footprint, Ignite, ships with hundreds of millions of devices through the world's leading OEMs and carriers, and is the foundation of our strategy to maximize the value of our on-device presence.
As a Senior Mobile Engineer, you'll build and harden the SDKs and on-device services that power app delivery, discovery, and monetization at carrier and OEM scale. This is a high-impact role on a small, autonomous team that owns its products end to end - from design through release, monitoring, and on-call. Your work directly supports our FY27 goals of reducing installation failures, enabling dynamic app delivery, and extending our on-device presence into alternative distribution.
About the Senior Mobile Engineer Role
Design, build, and maintain high-performance Android SDKs and on-device services (with iOS work as our cross-platform footprint grows), focusing on reliability, footprint, battery, and security
Drive down install and delivery failures - improving package-manager reliability, dynamic app-delivery (ASR), and recovery paths across a highly fragmented device and OS landscape
Partner with OEM and carrier integration teams to ship features that operate within tight platform, privacy, and resource constraints
Extend on-device surfaces that power alternative distribution and brand-on-device experiences, a key pillar of DT's FY27 roadmap
Own the full lifecycle of what you build: instrumentation, alerting, rollout strategy, A/B experimentation, and on-call for your services
Raise the bar on code quality through reviews, automated testing, and tooling, and mentor other engineers on mobile best practices.

The Tech Platform organization maintains and evolves the foundational platform and shared services that every other DT workstream depends on. As we assemble siloed products into a single marketplace, getting the platform right - reliable, observable, standardized, and cost-efficient - is the critical variable for execution at marketplace scale.
As a Senior Infrastructure Engineer, you'll design and operate the large-scale distributed systems, data infrastructure, and deployment platforms that serve tens of billions of daily events. You'll help drive our OneDT standardization - including the migration to GitOps/ArgoCD and unified CI/CD - and build the platform capabilities (including ML and data infrastructure) that the rest of engineering builds on.
About the Senior Infrastructure Engineer Role
Design, build, and operate large-scale distributed systems and data platforms for reliability, scalability, and cost-efficiency
Drive the OneDT platform standardization: GitOps/ArgoCD adoption, unified CI/CD pipelines, and a clear developer-ownership model across business lines
Build and operate Kubernetes-based infrastructure, including Spark-on-K8s and data/ML platform tooling (e.g., Databricks ecosystems)
Implement MLOps and data-pipeline capabilities - training, deployment, and serving infrastructure - in partnership with ML and Data teams
Champion observability, automation, and cost-optimization initiatives that improve reliability while reducing spend
Participate in on-call rotations, lead incident response and blameless postmortems, and prevent recurrence through automation and platform improvements.

Are you a strategic recruiter who thrives on connecting exceptional talent with global opportunities? We are looking for a Senior Global Talent Acquisition Partner to champion our end-to-end hiring across the dynamic EMEA region.
In this high-impact, global role, you won't just fill open roles, you will be a trusted strategic partner to our leadership and People Business Partners. Leveraging your deep market expertise, you will shape our regional talent acquisition strategies, represent EMEAs unique needs on the global stage, and directly influence our growth trajectory.
About the Senior Talent Acquisition Partner Role
Manage the full lifecycle recruitment process for our expanding teams, ensuring a world-class, seamless experience for every candidate
Collaborate closely with hiring managers to forecast needs, map out internal and external talent markets, and co-create proactive hiring strategies
Hunt for top-tier talent using cutting-edge sourcing channels, build robust candidate pipelines, and experiment with new ways to engage passive talent
Elevate our employer brand by building diverse talent communities through social media, universities, industry conferences, and professional networks
Act as the bridge between regional hiring needs and our global TA team, ensuring our local strategies align with global visions.