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Responsibilities:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
Ability to articulate clearly, recommend and explain resolutions /clients.
Understand and utilize ITIL.
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

we are looking for a AI Architect.
While team leads own delivery and execution, the organization is missing a senior, hands-on technical leader whose role is to:
Provide system-level AI architectural guidance
Drive hands-on applied innovation
Establish AI best practices and compliance readiness
Serve as a senior technical sounding board across teams
This role fills that gap.
It is a director-level individual contributor role, designed to bring deep technical leadership, fast execution, and architectural clarity

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Were looking for a highly skilled Technical Support Team Leader
to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Lead and mentor team members, provide guidance on complex cases, help prioritize workloads, and contribute to continuous improvement of support processes.
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

We are looking for a Senior Release Manager with 5+ years of experience to own the orchestration of our software delivery lifecycle in the cloud native domain.
In this role, you will move beyond traditional coordination to build automated, high-integrity deployment highways.
You will leverage GitOps principles to ensure our cloud-native applications are delivered with speed, safety, and auditability across multiple environments.
As a Release Manager, you will drive the end-to-end release lifecycle, ensuring alignment among teams and stakeholders. You will track and monitor release tasks across Development, QA, DevOps, and Documentation, acting as the central contact for milestone tracking and updates using tools like Slack, JIRA, and GitHub. Identifying and escalating delays, risks, or blockers for timely resolution is crucial to your role.
You will manage dependencies, resolving or escalating gaps to ensure smooth integration of incremental feature development into the main branch. Monitoring feature milestones and readiness for QA, you will communicate intermediate deliverables and coordinate the verification of deliverables merged into GitHub, with JIRA tickets linked to PRs. Ensuring successful CI/CD pipeline completion and system tests, you will escalate issues as needed and facilitate the timely creation and release of builds to QA, ensuring testing readiness.
By overseeing feature verification progress using JIRA dashboards, you will facilitate bug screening with QA, Development, Product, and Architecture teams. Executing security scans and managing vulnerabilities for compliance and release readiness are essential tasks. You will maintain and enforce compliance with predefined release criteria, compiling and reviewing release communications with stakeholders to ensure everyone is informed and aligned.
In this role, your ability to manage multiple moving parts and communicate effectively across teams will be key to ensuring successful and timely releases.
Your role orchestrates cross-functional activities to ensure smooth progression through all release milestones, from kickoff to General Availability (GA).
Your position is reporting to the Director of Operations, and working in close collaboration with Product Managers, R&D Team Leads and developers (QA, DevOps, Dev. Teams).

We are looking for a strategic product leader to head Data Platform domain - a core area of our offering. This role is critical to the companys growth, driving both short-term impact and long-term vision for managing and leveraging massive amounts of structured and unstructured clinical data. In this role, you will lead the product strategy and execution for the domain, while guiding and mentoring product managers within the team. You will work closely with Engineering, Data Science, Clinical Experts, the rest of the Product group, as well as partners and strategic customers, shaping how our platform operates and scales to meet the needs of our growing business.
Responsibilities:
Define and drive the roadmap for Data Platform, balancing short-term business needs with long-term scalability and platform strategy.
Own the product vision for data ingestion, processing, and access, ensuring the platform supports all product groups and business initiatives.
Lead and mentor a team of product managers, fostering growth, collaboration, and a culture of ownership and impact.
Support your team in translating complex technical and data requirements into clear product specifications, prioritizing initiatives that maximize business impact.
Partner closely with Engineering, Data Science, Clinical Experts, Customer Success, the entire PM group, and external partners and strategic clients, to design and prioritize initiatives, ensuring data quality, performance, and usability.
Drive cross-team technical initiatives end-to-end, coordinating dependencies and aligning stakeholders across the organization.
Establish key metrics to measure platform performance, adoption, and impact on product outcomes.

We are looking for a Security Analyst to join our MDR team. In this role, you will be part of our security function, focusing on proactive reviews and providing advanced guidance to customers. This is an opportunity to develop your expertise in cloud security while working closely with analysts, researchers, and engineers.
Responsibilities:
Assist in fine-tuning our detection and response mechanisms.
Support proactive reviews of customer environments to identify risks, exposed attack surfaces, and recommend improvements.
Lead and conduct in-depth security investigations, documenting outcomes and developing playbooks to enhance future detection and response.
Collaborate with Security Analysts, Research, and Backend teams to enhance detection quality.
Contribute to the handling of complex or critical incidents escalated from Tier 1/2.
Participate in recurring customer meetings, helping translate security findings into clear, actionable recommendations.
Stay up to date with emerging threats, attack techniques, attack surfaces, and best practices in cloud security.
Contribute to the development and training of AI-driven detection models, leveraging machine learning to improve investigation accuracy and response efficiency.

We are looking for a Cloud Monitoring Engineer to join our growing team and ensure our systems and customer environments are always optimized, available, and secure. This role combines proactive monitoring with incident management and operational excellence to deliver outstanding results for our customers.
Responsibilities
Proactive Monitoring: Continuously monitor our and customers environments using tools such as Kibana, Grafana and other cloud monitoring solutions.
Investigate and respond to application, system, and network issues to ensure maximum service availability.
Identify and troubleshoot anomalies in production and staging environments powered by AWS, GCP, Azure, Kubernetes, Docker, and EKS/ECS.
Document and categorize incidents, reporting them accurately.
Collaborate with cross-functional teams (TS, R&D, Product) to address and resolve underlying issues.
Communicate changes, updates, and improvements effectively within the organization.
Develop and enhance monitoring methods, tools, and automation processes.
Stay updated on emerging technologies in cloud monitoring and security to ensure best-in-class solutions.

Were looking for a highly technical and creative Security Researcher to join our research group. This role is central to navigating complex security landscapes, advancing our CNAPP offerings, crafting sophisticated algorithms, and pioneering cloud security research. Working alongside a diverse team, youll explore the cutting edge of cloud and AI-driven security, uncovering critical vulnerabilities, developing novel detection techniques, and driving impactful research publications. Join us in shaping the future of cloud security, where your work not only advances our technology but also deeply resonates with our commitment to exceeding customer expectations, streamlining for simplicity, and tackling challenges with creative solutions.
Responsibilities
Collaborate with teams across the organization, including Product, Frontend, DevOps, and GTM, to develop and integrate top-tier features.
Conduct deep technical research into cloud-native environments.
Lead initiatives from their inception through to deployment, emphasizing backend system efficiency, scalability, and reliability.
Innovate in Defense Evasion, amplifying the capabilities of our agents and engines.
Forge new paths in cloud security research and cyber security algorithm development.
Deep dive into threat detection and product content that provide deep insights and added value to our customers.

We are looking for a Tech Lead to serve as the technical "center point" for our Population Health engineering group. In this high-leverage, non-managerial role, you will float between multiple feature teams to solve the most complex architectural challenges, unblock technical debt, and ensure our systems scale as fast as our data does.
You aren't just building features; you are building the engine that powers them. You will spend 70-80% of your time hands-on-coding, architecting, and creating the shared tools that make every other engineer in the group faster and more effective.
Responsibilities:
Architectural Glue: Own the technical "contracts" (APIs) between teams to ensure seamless integration across the Pop Health ecosystem.
Performance & Scalability: Optimize our engines and application layer to handle massive clinical datasets, ensuring our UI remains snappy and our backend is resilient.
Data Pipeline Strategy: Lead the design and implementation of scalable BI data pipelines and robust ETL/ELT processes that transform complex clinical data into actionable insights.
Force Multiplier: Identify friction points in the development lifecycle and build internal tools or libraries to increase engineering velocity.
Technical Stewardship: Provide high-level code reviews, author RFCs for major architectural shifts, and mentor senior engineers through complex technical hurdles.

We are looking for a strategic leader to evolve our Threat team into a comprehensive
Deep Research Group
. As the Head of Research, you will lead innovation across AI Security, Threat Intelligence, and our Intelligence, transforming raw research into core platform differentiators. This is a pivotal leadership position responsible for delivering high-signal content and product-impacting discoveries that will directly influence our expansion into the enterprise market.
What You Will Build
Deep Research Strategy:
You will oversee the creation of next-generation security modules derived from our unique runtime data, transforming raw telemetry into actionable defense mechanisms and automated workflows
Premium Intelligence:
You will drive the development of unique intellectual property and detection capabilities that allow us to launch differentiated, premium service offerings.
Market Impact:
Your group's research will serve as a growth engine, powering our PR, community credibility, and enterprise readiness for high-stakes environments.
Responsibilities:
Organizational Leadership:
Lead, mentor, and scale a diverse group, including the Threat Research Team, Offensive Research Team, AI Research & Innovation Team, and OSINT/Vulnerability squads
Strategic Delivery:
Oversee the lifecycle of major research initiatives, from initial discovery to full productization, ensuring deep technical findings are translated into user-facing value.
Proactive Hunting:
Drive a proactive hunting strategy, utilizing external scanning and internal signals to uncover emerging campaigns and validate novel threats before they become widespread.
Cross-Functional AI Integration:
Collaborate with the AI Lead and Engineering to integrate proprietary intel into our detection models and strengthen our AI-driven security architecture.