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we are seeking an R&D Agile PMO to drive the implementation of SAFe and organization-wide agile ways of working across its R&D teams. Reporting to the Head of Strategy and Operations for Technology and Product, the role will establish scalable processes, standard pod structures, and PI planning in line with R&D leaderships vision to improve throughput and efficiency. The position will act as a thought leader on agile best practices, supporting R&D leaders through training, documentation, and artefacts, while also ensuring strong visibility into R&D performance through reporting and key metrics such as cycle time, velocity, and throughput. In addition, the role will identify inefficiencies and operational risks, lead mitigation and improvement initiatives, support governance forums, and communicate progress to senior stakeholders, including R&D leadership and senior leadership stakeholders.

​Key Responsibilities:​
Drive the implementation and scaling of SAFe methodologies across R&D, embedding Agile ways of working to improve delivery efficiency and consistency​
Provide thought leadership on Agile best practices, influencing R&D leaders and supporting adoption through training and documentation​
Track and report on key development KPIs (e.g., cycle time, lead time, on-time delivery), identifying inefficiencies and driving continuous improvement​
Design and support governance forums, ensuring clear tracking of actions, progress reporting, and effective communication with senior stakeholders​
Risks and design governance forums, ensuring effective mitigation, progress tracking, and clear communication with senior stakeholders​

We are looking for an experienced, energetic and positive manager within our Professional Services team. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You are a quick learner and serious about making an impact.
What will you do?
Manage, mentor and enable a team of Implementation Managers.
Work closely with customers with the drive to help them achieve their business goals and promote best practice.
Oversee and be accountable for the portfolio of projects owned by your team.
Partner with our Go To Market organization in outlining excellence in service delivery.
Collaborate with both Customer and Prospects, building bespoke Statements of Work and Project Plans to align to delivery.
Become a trusted advisor and ambassador of change in our customers workspace.
Be an advocate for our customers in collaborating with other departments across the organisation, including Product and Development.
Be the main point of contact for our clients from point of sale through to deployment
Gather system requirements and business objectives from customers.
Assess how best to configure the platform and provide guidance on best practices and successful deployment.
Meet and exceed department KPIs through data-driven analysis, planning and execution.
Identify and analyze project risks & dependencies on an ongoing basis.
Work cross-functionally with our Sales, CS Engineers, Product & Account teams.

we are looking for a AI Engineer Team Lead.
What will you do?
Own the agentic infrastructure- You're responsible for the architecture of Klaudia's core - the systems that make autonomous investigation, root cause analysis, and self-healing possible at scale.
Build and grow your team- Hire great engineers, mentor them, run meaningful design reviews, and build a culture of high ownership and engineering excellence.
Drive experimental development- Run structured bets - LLM evaluation frameworks, new agent architectures, novel tool-use patterns - and bring the best ones to production.
Stay hands-on You'll design systems, review PRs critically, and write code where it matters. Your technical credibility is the foundation of your leadership.
Shape our AI strategy- Work closely with product and R&D leadership to define what Klaudia becomes next.

we are looking for a Platform Team Lead.
As platform team leader, you will own and advance core platform and infrastructure, ensuring it is scalable, reliable, secure, and built to support rapid product innovation. In this role, you will lead a team of engineers and DevOps responsible for the foundational systems that power the product, guiding the design and delivery of robust architectures and shared components.
You will drive technical excellence by setting engineering standards, improving system resiliency and performance, and proactively addressing scalability and operational challenges. Working closely with product and other software teams, you will ensure the platform enables fast, high-quality development while meeting the needs of customers at scale.
What will you do:
Lead a team of strong developers and DevOps to excellence while building scalable and high-quality software and infrastructure
Oversee development and execution of new features and products
Mentor and support the personal growth of team members
Hands-on development of about 50%
Join R&D Management Team and influence the entire RnD lifecycle (Hiring, Agile methodologies, Product and Technological efforts)
Influence the whole R&D as a member of the R&D Management Team
Lead by example with production cycle and customer-related issues
Drive the R&D organization to scale

The ideal candidate will specialize in security tools like EDR, data protection, email protection, DNS protection, Cloud Security and SASE. Responsibilities include configuring, maintaining, and automating security tools, addressing weaknesses, and researching new threats. The candidate will build, install, and configure security solutions, ensuring operational compliance with established baselines. He will also evaluate controls for improvement, write technical standards, and stay informed on emerging security trends.



Job Description:
Evaluate, implement, and manage a wide range of cybersecurity products.
Lead information security projects from evaluating the system up to deployment across the organization.
Response to cybersecurity incidents.
Assisting in deploying automation of operational processes and procedures.
Identify weaknesses, propose, plan, and deploy improvements to address and enhance the infrastructure design.
Research new and emerging security attacks and develop techniques to control risks.
Maintain operational configurations of all in-place security solutions per the established baselines.
Works closely with IT teams to implement technical and procedural controls.
Evaluate each control, technology, and gap for potential improvement and refinement.
Follow security-related policies, standards, procedures, and guidelines.
Replies to security-related inquiries from prospects, customers, and other entities.
Reports to the Security Operations Manager.

Development of complex information systems in eMerge.

Learning and expertise in SQL and with unique internal technology.

we are looking for a Senior AI Backend Engineer.
Build the future of AI in the world of Cloud Infrastructure. You'll design innovative solutions powered by AI and help shape where we're headed as a company.
Why This Role Rocks:
Develop cutting-edge AI solutions - We're harnessing LLMs to solve real cloud infra problems, not just for buzzword points
We build the future - AI SRE became the hottest market in the cloud infra space - its our job to lead it.
Your ideas become reality - Propose solutions, lead initiatives, and see your impact
Shape our tech direction - You'll have a real voice in our technical strategy.
FULL Ownership: We believe in taking developments end to end. From ideation all the way to production.

We are seeking an experienced People Planning Solution Architect‎ to join our Customer Success Solutions Architect team. In this pivotal role, youll develop a deep expertise in ourWorkforce Planning (WFP) module- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a People Planning Solution Architect‎, youll be a trusted advisor and strategic partner to both our clients and internal teams. Youll collaborate closely with Product, Customer Success, and R&D to ensure the WFP roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
Youll lead client conversations on WFP best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across, youll make workforce planning a true strategic lever for our clients success.
Job responsibilities
What will you do?
Technical Consultation: Act as a trusted advisor to clients, Implementation Managers, and CSMs, providing expert guidance on all core Workforce Planning features, especially Position Management, Job Catalog, event planning, position, budget data structure and permissions configuration. Youll advise on best practices for setting up and scaling the WFP module, support clients in optimizing their workforce data for planning and analytics, and help ensure that permissions and workflows are configured to maximize engagement, data quality, and adoption.

Were looking for a visionary SVP Platform Engineers & Chief Software Architect to shape the architectural strategy and technical roadmap of our global Cloud & SaaS product portfolio.

In this senior role, you will lead end‑to‑end solution architecture, drive shared platform services across product lines, and ensure our systems are scalable, secure, and enterprise‑grade. You will partner with Product, Engineering, and Executive teams to align technology with business strategy and accelerate innovation.

What youll lead
Enterprise‑wide Cloud & SaaS architecture vision
Multi‑tenant, high‑availability, distributed systems
Shared services consolidation (Auth, Analytics, APIs, GenAI foundations)
Microservices & cloud‑native architecture design
DevOps, CI/CD, and unified cloud deployment automation
Cross‑product integrations and platform‑level innovation

Were looking for a structured, tech-savvy CX Knowledge & AI Chatbot Manager to join the CX Delivery team.
This role sits at the intersection of AI chatbot operations, knowledge management, and CX delivery. Youll primarily own and optimize Support AI Agent (chatbot) and help strengthen the knowledge and content ecosystem that powers both AI and human support.
Were looking for someone with hands-on experience in chatbot management and knowledge systems - not just general CX experience. You should be comfortable working with chatbot flows, intents, and automation logic, as well as structured Help Center or Community content.
This is not a writing-heavy role. Its an enablement role focused on connecting knowledge sources, improving automation performance, and scaling self-service intelligently. In addition to chatbot and knowledge ownership, you may also contribute to broader CX Delivery initiatives such as workflow improvements, automation projects, and operational enhancements as business needs evolve.
AI & Chatbot Management (Primary Focus):
Configure, maintain, and optimize the AI chatbot (Zendesk AI Agent)
Manage chatbot instructions, use cases, workflows, intents, and data sources
Review conversations to identify gaps, fallback patterns, and improvement opportunities
Monitor performance metrics (deflection, customer experience, CSAT/BSAT, routing accuracy)
Ensure alignment between AI logic, tone of voice, and product updates
Knowledge / Content Governance (Primary Focus):
Maintain knowledge structure and taxonomy across Help Center, Community, and AI knowledge layers
Ensure synchronization between customer-facing content, agent knowledge, and chatbot use cases
Identify content gaps using ticket trends and AI insights
Collaborate with CX and Product enablement stakeholders to maintain accuracy and clarity
Continuous Improvement & CX Delivery Support:
Turn AI and support insights into structured improvements
Support automation and workflow optimization initiatives
Contribute to scalable CX Delivery project and various, team objectives, goals and tasks as needed
​Success Looks Like:
Chatbot experiences are accurate, well-maintained, and continuously improving
AI performance improves through structured knowledge alignment
Knowledge content is unified, searchable, and up to date
Automation reduces support load while maintaining strong customer experience
CX Delivery initiatives scale efficiently and predictably.

we are looking for a Senior Backend Engineer.
As a Senior Backend Developer , youll be responsible for designing, developing, and maintaining our product across all teams. Whether its optimizing cost insights, building advanced troubleshooting capabilities, or developing Kubernetes-native agents and operators, youll work end-to-end on critical features - from design to production - in a fast-paced, CI/CD environment.
What youll do:
Design, develop, and maintain core components of the product
Work across the stack to deliver new features from start-to-end
Deploy new features to production and ensure they run smoothly at scale
Improve performance and overcome scalability limits in high-volume environments
Collaborate with your team to plan and prioritize the most impactful projects
Write clean, maintainable, and scalable code in Golang (and occasionally other languages)
Ensure high code quality through automated testing and code reviews
Stay ahead of emerging software engineering trends and bring fresh ideas to the table

Responsible for leading a big program or a number of smaller projects to success in terms of delivery of the agreed scope within the agreed timeline and the adequate quality, with full customer satisfaction.
Implementation of an insurance software package.
Project budget and planning management.
Managing the relationship with the customer.
Managing internal stakeholders.
Coordinating the various subcontractors contributing to the project.
Projects risk analysis management and mitigation.
Be involved in process improvements and highly focused on quality.

Required MIS Developer
Are you a versatile MIS Developer experienced in NetSuite ERP development, system integrations, and automation?
Join our Corporate Applications team, where youll help scale our core financial systems by building customized NetSuite solutions, integrating cutting-edge iPaaS workflows, and driving process automation across the organization.
Job responsibilities:
Designing, developing, and maintaining NetSuite customizations - including SuiteScripts (2.x), SuiteFlows, and advanced PDF templates.
Building integrations between NetSuite and other business systems using Workato, ensuring reliable data flow and automation.
Implementing end-to-end automation across Finance, Procurement, Legal and other teams by leveraging APIs, iPaaS recipes, and custom scripts.
Analyzing and optimizing business processes to identify opportunities for system-driven improvements and efficiency gains.
Developing and deploying AI-based automations and tools to improve process efficiency, anomaly detection, and predictive insights across financial and operational workflows
Contributing to system governance by maintaining data integrity, security, and audit readiness across integrations.

We are looking for an experienced and forward-thinking IT Director to lead our IT, IT-Security Operations, and Cloud Operations domains. This role is critical in shaping how technology enables the company to scale efficiently, securely, and intelligently in an AI-driven environment.
The IT Director will be responsible not only for operational excellence, but also for evolving our operating model - driving automation, augmentation, improving resilience, and ensuring our systems, data, and security posture support rapid growth.
Job responsibilities:
What Youll Own1. IT & Enterprise Systems
Lead the strategy and execution of corporate IT.
Manage our global sites infrastructure and establishment of new sites.
Ensure high availability, performance, and scalability of cross services.
Drive simplification and standardization of tools and processes
Own employee experience across IT services (onboarding, support, productivity tools)
Lead the AI IT transformation
2. Security Operations
Own the companys IT security operations execution
Lead IT security operation projects and deployment
Partner with Security, Legal, Compliance teams on risk management,policies and execution
Key Responsibilities:
Define and execute a unified strategy across IT, Security, and Cloud Operations
Build and lead Global high-performing teams across multiple domains
Reduce complexity by consolidating systems, improving architecture, and eliminating redundancy
Drive automation and AI adoption across operations to increase efficiency, improve employee experience and reduce manual work
Establish clear SLAs, KPIs, and operational metrics
Ensure strong governance, compliance, and risk management practices
Implement a unified role based permission metric across the organization
What Success Looks Like:
Highly reliable, scalable, and secure systems that support business growth
Reduced operational complexity and improved efficiency
Faster incident detection and resolution
Improved employee experience with IT services
Clear ownership and accountability across domains
Increased automation and reduced manual workload
Making IT organizational changes with cross teams collaboration.

Were looking for an experienced Salesforce Business Analyst with strong technical expertise to join our team. As a Salesforce subject matter expert, youll be responsible for delivering scalable, high-quality Salesforce solutions, optimizing workflows, and enabling business teams through reliable system execution.
Working closely with Product Managers, business stakeholders, and other technology teams, youll focus on translating business requirements into robust Salesforce implementations and own E2E solution delivery.
If you thrive in a fast-paced environment and enjoy solving business challenges through technology, this role is for you.
Job responsibilities
Design and build scalable Salesforce solutions in collaboration with Product Managers, Business Operations, and global stakeholders.
Own end-to-end functional delivery, including technical solution design, configuration, implementation, testing, training, and ongoing optimization.
Provide global application support for business stakeholders and end users, ensuring stability, usability, and timely issue resolution.
Identify and implement system enhancements based on defined business needs and Salesforce technical capabilities.
Lead the delivery and maintenance of integrations between Salesforce and third-party tools, working with external vendors to ensure reliable and scalable functionality.