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We are looking for a proactive and detail-oriented Support Specialist to help improve the effectiveness, consistency, and quality of our global support organization.

The role will focus on support process ownership, quality reviews, operational follow-up, and continuous improvement initiatives. Working closely with support managers and team leaders, this position will help ensure that support standards are consistently applied, improvement actions are executed, and customer-facing operations continue to evolve and improve.

You will:
Own and lead end‑to‑end technical presales activities for Nexyte across assigned accounts and territories.
Act as the primary technical and solution advisor for customers throughout the sales cycle.
Lead customer engagements including solution workshops, product demonstrations, executive‑level presentations, and Proof of Concept initiatives.
Drive RFI and RFP responses, including requirements analysis, solution design, sizing, and contribution to commercial strategy.
Partner with Account Managers, Product, R&D, and Delivery teams to shape solution strategy, support sales execution, and feed field insights back into the product and GTM strategy.

Were looking for a hands-on, highly technical and automation-driven Marketing Operations Manager who enjoys setting up workflows, connecting tools, and fixing day-to-day operational issues and making sure data, setups, and automations are accurate, consistent, and working as intended.

This role is focused on execution - building and maintaining workflows, managing data, setting up campaigns, troubleshooting issues, and making sure our marketing operations run correctly day to day.

You will:
Work hands-on in HubSpot every day, building and maintaining workflows, lists, forms, properties, reports, scoring models, and lifecycle automations.
Set up and execute email campaigns and nurture flows, including segmentation, build, QA, testing, scheduling, and reporting.
Maintain HubSpot data hygiene, including database cleanup, properties, naming conventions, user setup, and ongoing data checks.
Manage lead uploads, segmentation, routing, lifecycle stages, and Marketing → SDR/Sales handoffs.
Support the HubSpot-Salesforce integration and troubleshoot sync errors, workflow conflicts, data issues, and integration failures.
Set up the operational side of webinars, including registration, integrations, tracking, lead processing, and follow-up.
Build and maintain AI-driven and automated workflows for repetitive marketing and operational tasks.
Regularly review existing workflows and automation to identify errors, outdated logic, or opportunities to simplify processes.
Create and maintain documentation and best practices for workflows, processes, and system setup.

We are looking for a Junior Intelligence Analyst to join our team. In this role, you will combine investigative expertise, customer-facing engagement, and product knowledge to help customers maximize the value of our intelligence solutions. You will work closely with customers around the world, providing training, generating intelligence insights, and helping improve investigative methodologies and workflows.

You will:
Deliver product demonstrations, onboarding programs, workshops, and training sessions to customers and internal stakeholders worldwide.
Generate intelligence insights, investigations, and reports based on OSINT methodologies and analytical best practices.
Support customers in improving investigative workflows and achieving better operational outcomes through effective use of our solutions.
Drive product adoption and user engagement by identifying usage trends, friction points, and opportunities for improvement.
Participate in product validation activities, including beta testing and feedback collection, ensuring new capabilities meet operational needs.
Serve as a trusted advisor to customers while collaborating closely with Product Management, Customer Success, and Sales teams.
Act as a voice of the customer by sharing field insights, emerging trends, and user requirements that help shape product enhancements and strategy.