* Provide first and second-level Technical Support for employees
* Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
* Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
* Administer user accounts, passwords, security policies, and backup systems
* Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
* Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
* Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
* Serve as the primary technical contact for shore-based office users
* Maintain accurate IT asset inventory and ensure up-to-date documentation.
Requirements: * Minimum 5 years of experience in an enterprise IT helpdesk environment.
* Strong hands-on experience with:
* Microsoft Windows 11 deployment and support
* Microsoft Windows 7, 10 support
* Office 365 suite, Exchange Online, SharePoint Online, Teams
* Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Azure
* Active Directory (users, computers, and GPO management)
* Proficiency in:
* Computer hardware setup and troubleshooting
* client-side networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic troubleshooting of switches, and firewalls
* PowerShell scripting for automation and troubleshooting
* Excellent communication skills in English and Hebrew
* Strong service orientation, self-motivation, and ability to work well in a team
* Strong organizational and documentation skills
* Fast learner, willing to expand knowledge in new IT technologies
Advantages:
* Maintain and support Palo Alto Networks firewalls (basic troubleshooting, connectivity, and user access).
* Experience using Freshservice
* Familiarity with Admin By Request or similar PAM tools
* Knowledge of or interest in IT automation and AI tools
* Experience with Linux (basic troubleshooting).
This position is open to all candidates.