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we are looking for a Technical Support Engineer.
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

Euclid Systems Engineering Ltd., a boutique company operating in the defense high-tech sector and specializing in the development and production of complex systems, is seeking a Supply Chain Manager to lead the companys overall operational activities.
This role combines strategic and business responsibility with the day-to-day management of production, procurement, supply chain, logistics, service, and configuration control functions, while leading teams to achieve the companys objectives.
Responsibilites
Manage and lead the heads of procurement and supply chain, production, service, and configuration control.
Oversee the planning and execution of the companys operational work plans.
Drive performance against delivery, quality, budget, and profitability targets.
Manage and monitor project budgets, P&L reports, pricing proposals, and collection processes.
Take overall responsibility for procurement, logistics, inventory, and warehouse operations, including continuous process improvement and optimization.
Oversee production and integration activities while ensuring compliance with timelines and customer requirements.
Lead quality processes, audits, ISO certifications, and customer audits.
Work closely with the CEO and internal and external stakeholders to advance company goals.

Euclid Systems Engineering Ltd., a boutique company operating in the defense high-tech sector and specializing in the development and production of complex systems, is seeking a Supply Chain Manager to lead the companys overall operational activities.
This role combines strategic and business responsibility with the day-to-day management of production, procurement, supply chain, logistics, service, and configuration control functions, while leading teams to achieve the companys objectives.
Responsibilites
Manage and lead the heads of procurement and supply chain, production, service, and configuration control.
Oversee the planning and execution of the companys operational work plans.
Drive performance against delivery, quality, budget, and profitability targets.
Manage and monitor project budgets, P&L reports, pricing proposals, and collection processes.
Take overall responsibility for procurement, logistics, inventory, and warehouse operations, including continuous process improvement and optimization.
Oversee production and integration activities while ensuring compliance with timelines and customer requirements.
Lead quality processes, audits, ISO certifications, and customer audits.
Work closely with the CEO and internal and external stakeholders to advance company goals.

At our company, we are looking for a Senior Electro-Mechanical Buyer, responsible for sourcing and purchasing components essential for our innovative communication solutions.
Responsibilites
Manage procurement activities and supplier relationships with local and global vendors , including sourcing new suppliers.
Lead projects end-to-end, from requirement definition through final delivery.
Work closely with Engineering, Manufacturing, Operations, Quality, and Logistics teams.
Build, manage, and monitor work plans and project schedules.
Ensure supply continuity and material availability to support production needs.
Monitor supplier performance (quality, delivery, and lead times) and drive continuous improvement initiatives.
Lead cost reduction and commercial negotiations.
Review and work with technical drawings and specifications.

We are seeking an experienced Purchasing Buyer with strong negotiation skills, technical understanding, and business acumen to lead strategic sourcing initiatives and supplier engagement activities across global markets.
The role combines commercial leadership with technical insight and requires the ability to identify innovative sourcing opportunities, develop strategic supplier partnerships, and contribute directly to the company's growth, competitiveness, and profitability.
The successful candidate will possess a solid understanding of mechanical systems, composite materials, manufacturing technologies, and complex assemblies used in advanced communication, aerospace, defense, and tracking systems.
Responsibilites
Develop and execute strategic sourcing and supplier management strategies.
Lead commercial and contractual negotiations with global suppliers and manufacturers.
Identify, evaluate, qualify, and develop new strategic suppliers.
Drive cost reduction, value engineering, and Design-to-Cost initiatives.
Collaborate closely with Engineering, Operations, Programs, Quality, and Business Development teams.
Identify innovative technical and commercial solutions to improve competitiveness and profitability.
Analyze global supply markets, emerging technologies, and industry trends.
Build long-term strategic partnerships with key suppliers.
Conduct supplier performance reviews and continuous improvement programs.
Mitigate supply chain risks and ensure continuity of critical technologies and materials.
Promote supplier capabilities that enable new business opportunities and support company growth initiatives.

We are looking for a Senior Applications Specialist to join the Business Applications team.
The role focuses primarily on the ongoing management and continuous improvement of existing systems and the implementation of new business applications under the roles responsibility.
The Senior Business Applications Specialist will manage application-related projects from requirements gathering and planning through implementation, testing, deployment, and post-go-live activities, while working closely with business stakeholders, internal IT teams, and external vendors.
The role will also be responsible for the ongoing management of assigned business applications, including enhancements, change requests, configuration, vendor coordination, releases, user adoption, and support.
Application support will be provided for the systems under the roles responsibility, with the goal of ensuring effective system usage, resolving operational issues, and identifying opportunities for improvement.
As the role develops, the Senior Applications Specialist will gradually take broader ownership of applications and projects, independently leading initiatives and serving as the main Business Applications point of contact for assigned systems and business areas.
Responsibilities:
Own and manage assigned business applications throughout their lifecycle, ensuring they continue to meet business and operational needs.
Coordinate and manage the full project lifecycle, including business requirements, scope definition, planning, stakeholder alignment, testing, implementation, go-live, and post-implementation follow-up.
Manage system enhancements, configuration changes, change requests, releases, and ongoing application improvements.
Work closely with business stakeholders to understand business processes, identify needs, define requirements, and translate them into application solutions.
Provide application support and user guidance, including troubleshooting issues and coordinating resolution with relevant internal teams or external vendors.
Manage and coordinate external application vendors, including requirements, open items, deliverables, timelines, issue resolution, and implementation activities.
Support testing activities, including system testing, User Acceptance Testing (UAT), defect follow-up, and validation of new functionality.
Prepare and maintain system documentation, processes, user guides, project materials, and training materials.
Support system adoption and implementation activities, including user communication, training, change management, and go-live support.
Monitor project and application-related tasks, dependencies, risks, timelines, and action items, and provide clear status updates to relevant stakeholders.
Participate in cross-organizational technology initiatives and Business Applications projects.
Support departmental and OCIO-related activities when required, including information gathering, coordination, reporting, and preparation of management materials.

We are seeking a dynamic and strategic leader to serve as the Director, Indirect Procurement & Facilities. This role is responsible for overseeing the global strategy, operations and performance of all companys facilities and indirect procurement functions across the organization. The ideal candidate will bring a strong background in operational excellence, vendor management, sustainability and cost optimization, while also leading cross-functional strategic initiatives driving efficiency and innovation.
Responsibilities
Indirect Procurement:
Develop and execute a global indirect procurement strategy aligned with business goals
Manage sourcing, contract negotiation, supplier performance, and risk mitigation
Negotiate contracts and terms with vendors
Analyze procurement data to identify cost-saving opportunities
Optimize indirect procurement processes and systems to ensure cost-effectiveness and transparency
Define and govern compliance with the internal companys policies
Build strong relationships with both key vendors and internal stakeholders
Facilities Management:
Lead the global facilities strategy: ensuring safe, efficient, and sustainable workplaces across all company locations
Oversee office design, space planning, lease management, and workplace services
Implement global standards and best practices for facility operations and maintenance
Ensure compliance with health, safety, and environmental regulations