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Currently we are looking for an Account Manager to join our Commercial.
What You'll Do:
The Group KAM will be overseeing and managing key accounts at a group or corporate level.
Will communicate with partners at a senior level in order to resolve issues and inquiries.
Will constantly collaborate with the internal teams to launch new projects for the internal brands/customers.
Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecasts and tracks key account metrics.
Actively communicates with relevant departments, to ensure the timely and successful delivery of solutions according to our partners needs and objectives.
Resolves complaints and prevents additional issues by improving processes.
Enhances department and organizations reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Provides input on new processes and workflows as needed.
Meets deadlines and communicate in advance when deadlines cant be met.
Identifies process gaps or lack of processes and propose resolutions.
Creates and delivers on time internal weekly reports, monthly reports (as per communicated deadlines).
Creates and delivers on time customer monthly reports and QBRs (as per communicated deadlines).
Gets involved in x-functional projects, to achieve better processes, better products, better customer experience, etc.
Knows and follows the existing processes when working with other teams - eg. Partnership team, Finance team, Legal, Compliance, etc.
Keepshimself/herself informed about and follows the existing internal procedures proactively asking for guidance or training when identifying a knowledge gap.
Properly prioritizes the customer projects based on the urgency and importance communicated by the internal customers.
Follows up constantly, tracking the progress of all the key strategic projects of the internal customers.
Pushes the customers to go live with the key strategic vendor partners, especially in top markets/top brands.
Proactively maintains a customer new opportunities list, with new vendors PP should implement to drive a higher performance level.
Manages projects within client relationships, carry out client goals while meeting company goals.
Identifies and develops new businesses, existing business growth opportunities with our partners and/or identify areas of improvement.
Managescustomers challenging requests and/or issues escalation to appropriate departments.
Collects and analyses data to learn more about partners performance trends.
Forecasts and tracks client account metrics (GGR, Bets, RTP, revenues)
Feeds back relevant customer suggestions for improvement to senior staff
Stays up to date with company products and services, identifies industry trends and helps communicating and implementing it with the internal customers.
Travels internationally, to meet the internal customers if and when needed (customer events, face to face meetings, etc).
Knows the customers in his/her portfolio inside-out: markets, products, open issues and upcoming projects, main competitors, performance, business history.