לוח משרות דרושים מנהל שירות לקוחות בחיפה וסביבתה

We are seeking a highly organized and detail-oriented Back Office Coordinator to support the activities of our Retail Department.
The role involves managing data systems, preparing presentations, liaising with retailers, and ensuring seamless operational processes.
The ideal candidate will be tech-savvy, proactive, and capable of handling multiple tasks in a dynamic environment.
Key Responsibilities:
Prepare data-driven PPT slides and reports using the DWH (Data Warehouse) system.
Create and update presentations, tailored for various retailers.
Maintain and revise presentations in accordance with product updates and changes.
Manage and customize the Newron system to fit the needs of different retailers.
Track and update the retailer address book across all relevant communication channels.
Oversee barter project and ensure accurate tracking and reporting.
Operate and maintain the POS Manager system.
Work with Microsoft Dynamics (MSD) for data entry, tracking, and reporting.
Coordinate recruitment processes and schedule meetings with retailers (the actual frontal meetings will be done by others).
Compile and prepare quarterly market summaries focusing on the Israeli retail landscape.

In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:

- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

Building Operations and Management:

- Ensure quality and upkeep expectations are being adhered to.
- Hold the team accountable for general operational policies and standards, as well as financial efficiency.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Be accountable for building-level Opex in partnership with the Operations team.
- Escalate, monitor and see through capital improvement and large customization projects in partnership with cross-functional teams.