לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות משרה מלאה

For a well established Start up based in Tel Aviv we are looking for a Technical Support team lead for our Tier 2/3 support team. This role requires a dynamic individual with a strong technical background and excellent leadership skills to oversee a global support operations, mentor team members, and ensure high-quality technical assistance to our clients. The ideal candidate will possess a blend of technical expertise and a commitment to customer satisfaction, facilitating the resolution of complex technical issues while fostering a collaborative team environment. Responsibilities:
* Lead and mentor a team of Tier 2/3 Technical Support specialists to deliver high-quality customer service and technical assistance, globally.
* Oversee the troubleshooting and resolution of complex technical issues escalated from Engineering team or Customers including architectural issues.
* Develop and maintain support documentation, knowledge base articles, and training materials.
* Monitor team performance metrics and provide regular feedback to improve team efficiency and customer satisfaction.
* Act as a liaison between Technical Support and other departments, ensuring effective communication and collaboration on technical issues.
* Facilitate ongoing training and development for team members to enhance their technical skills and knowledge.
* Assist in the identification of trends in technical issues and recommend improvements to products or services. Hybrid work: 2 days at the office/3 from home. willing to work US hours. close to the train station.

We seek an Operations Data Specialist to join our product and project team.,

In this role, you will be reviewing and analyzing algorithm accuracy reports, managing, and training validation teams, providing feedback to customers, and performing basic QA for SW features.

A day in the life and how youll make an impact:
Review and analyze accuracy reports, cross reference customer reports, and work closely with account and product teams to determine improvements in the roadmap and provide coherent feedback to customers.
Act as the first point of escalation for detection accuracy issues.
Manage algorithm validation operation.
Manage and deliver training to validation teams.
Assist Account Managers in aggregating and presenting insightful information gathered from feedback reports and the scans database.
Perform basic QA for new features.

We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, youll provide frontline support to employees across the organization, both on-site and remote. Youll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.
What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.

We are looking for a skilled IT Specialist to maintain and enhance our companys IT services and infrastructure, ensuring seamless operations while supporting business growth. This role requires strong communication skills, teamwork, and the ability to collaborate effectively across departments. In this role, you will provide IT support, training, and orientation to assist new employees with their setup and ensure ongoing guidance as needed. You will troubleshoot and repair IT equipment and network issues to minimize downtime, while also configuring and maintaining infrastructure solutions such as Identity Provider (IdP), Mobile Device Management (MDM), Google Workspace, and more.
You will own the onboarding and off-boarding procedures, collaborate closely with the security team to implement and maintain IT-level security solutions and best practices, and drive innovation by developing automation scripts and tools to streamline processes and improve efficiency.

a world-leading sports data provider, trusted by sportsbooks worldwide to deliver real-time data with unmatched accuracy and reliability. With technology that drives smarter trading and deeper engagement, we empower bookmakers to grow, innovate, and stay ahead of the game.
If youre passionate about sports and technology and want to make your mark in a fast-moving industry, don't miss this chance! Step onto the field with us and help build the future of sports data We are looking for a talented AI\ML Architect.

What Youll Do:
Architect, build, and scale production-grade data pipelines and services.
Develop and implement machine learning systems, overseeing the complete lifecycle from conceptualization to deployment.
Collaborate with internal teams and external partners to deliver innovative solutions that enhance market leadership.
Take ownership of significant projects, guiding them from inception through to successful deployment.

As a Technical Support you will:
Handle customer requests professionally, maintaining SLAs and high satisfaction rates.
Own complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.).
Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutions.
Collaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and Risk.
Communicate clearly and empathetically with customers via HubSpot, phone, and email.
Verify functionality in Sandbox and Production environments to support accurate issue resolution.
Document solutions, best practices, and contribute to the internal knowledge base.
Support and guide Tier 1 agents, acting as their escalation point.
Assist with the onboarding and training of new Tier 1 agents.

As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues.
Elegantly handle customer requests and maintain our SLA & customer satisfaction.
Escalate and own issues internally and externally with service providers / partners.
Extend our knowledge base.
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.

we are looking for an IT Campus Technician to join our Jerusalem team, where you will be responsible for ensuring seamless IT operations across the site. You will provide hands-on support for staff with hardware, software, and access issues, maintain and provision IT equipment and asset inventory, install and configure desktops, laptops, and peripherals, and oversee the setup and troubleshooting of multimedia conference rooms. In addition, you will collaborate closely with Networking, Storage, Systems, and Infosec teams to resolve complex issues and contribute to special projects that enhance IT services.
What your job will look like:
Supporting staff with software, permissions, and hardware issues.
Analyzing, troubleshooting, and resolving system hardware, software, and networking issues.
Assisting Networking, Storage, Systems and Infosec teams with troubleshooting.
Installing, configuring, and maintaining desktop and laptop PCs and peripherals such as printers and multi-media conference rooms.
Provisioning IT equipment to staff and maintaining inventory asset records.
Assist with other duties and special projects, as directed by the manager.

Were Hiring Application Support Specialist

Responsibilities:
Identifying customer needs, diagnosing technical issues, and assisting in finding and implementing solutions.
Providing one-on-one training and guidance.
Delivering professional customer support in various fields.
-Collaborating closely with the development team.