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Were looking for a Junior IT Specialist to join our team and provide day-to-day IT support to employees across our global offices.
Youll help keep our people connected and productive by supporting user access, devices, and the SaaS tools we use every day. From onboarding new employees and troubleshooting technical issues to managing permissions and supporting Mac and Windows devices, youll play an important role in creating a smooth and secure employee experience.
This is a great opportunity for someone early in their IT career who is hands-on, service-oriented, eager to learn, and comfortable working in a fast-paced, global environment.
Responsibilities:
Serve as the first point of contact for IT support requests, mainly for our Israel team with backup for our UK and US colleagues, managing each request through Zendesk and Slack from first response through resolution.
Onboard new employees and offboard leavers, including creating and closing accounts, granting and removing access, and making sure everyone is ready to work on day one.
Help employees access the tools they work with, including sign-in and MFA issues, access requests, mail groups, and software licences, mostly in Okta and Google Workspace.
Prepare, hand over, and support Mac and Windows laptops, from setting up a new device to troubleshooting and replacing an old one.
Act as the first stop for employees who want to use AI tools, understanding what they are trying to achieve, pointing them to the right approved tool, and helping them get started safely.

abra professional services is seeking a Help Desk Specialist! Looking for your next opportunity in the IT field? A leading company in the Re'em Junction area is seeking Help Desk Technicians for a full-time position. Join a dynamic environment and be part of a professional IT team, providing technical support and assisting end users with a variety of hardware and software-related issues. Position Type: Full-time Location: Bnei Re'em

Money is becoming software. That changes everything about how it has to be protected. Stablecoins, tokenized assets, and payments made by AI agents are moving real value at machine speed. Thats where our company comes in. We build the security technology behind how money moves. Coinbase, MetaMask, Uniswap, and many of the largest platforms moving money today rely on us to screen billions of transactions and stop fraud, scams, and hacks before they reach a single user.
Were backed by investors including Sequoia Capital, Ribbit Capital, and Cyberstarts, firms behind some of the biggest names in cybersecurity.
We're looking for an IT Manager to own how our company works day to day: how people get access, how their machines operate, how the network runs, and how the offices function.
What You'll Do:
Help Desk & Support. Serve as the single point of contact for all IT support. Handle everything from day-to-day access requests and software hiccups to laptop troubleshooting, ensuring the team gets fast, hands-on help directly from you.
Identity. Own Okta as our primary IdP. Automate the full joiner-mover-leaver lifecycle from HiBob into every downstream app, and own SAML and OIDC integrations, SCIM provisioning, and adaptive MFA policies. Access should be a function of someone's role, not a ticket.
Endpoints. Own our Apple fleet in Jamf Pro: zero-touch enrollment, configuration profiles, patch policies, and scripted deployments. A new hire's Mac should be compliant and fully configured before they open it.
Network and offices. Own the firewall and wireless infrastructure end to end: policies, VPN, segmentation, 802.1X, and zero-trust remote access. Own every meeting room too, including Meet and Zoom hardware, displays, booking, and cabling, and standardize the build so a new office is a deployment rather than a project.
SaaS. Primary admin for Google Workspace, Slack, Notion, Linear, GitHub, and dozens more. Integrate through APIs and webhooks rather than manual sync, and drive license and vendor consolidation.
Automation and AI. Treat every recurring manual task as a bug. Write code against the Okta, Jamf, Google Workspace, and HiBob APIs, and use LLM tooling, coding agents, and MCP integrations to build support workflows that resolve requests without a human in the loop.
Security and compliance. Partner with Security on zero-trust access, patch remediation, access reviews, and automated evidence for SOC 2 and ISO 27001. Support incident response with the logs and device actions the team needs, fast.

As a Customer Support Specialist, you will play a vital role in ensuring our customers succeed with innovative products and services:



Serve as the primary point of contact for customers, managing inquiries via chat, email, WhatsApp, and phone.
Guide customers through the onboarding process and empower them to use products effectively.
Proactively engage with customers to identify their needs, resolve issues, and ensure their satisfaction.
Identify upselling opportunities and recommend tailored solutions to enhance customer value.
Collaborate closely with Product teams to ensure efficient resolution of customer issues.
Continuously monitor customer feedback and satisfaction metrics, contributing to ongoing improvements.

What will you Do?
Deliver hands-on support - Answer product questions, troubleshoot issues, and help customers get the most out of us.
Shape the customer experience - Work closely with the CX Team Lead and teammates to implement strategies that boost customer satisfaction.
Drive product improvements - Gather customer feedback and partner with Product and Engineering to influence the platform roadmap.
Build self-service resources - Create and maintain internal and customer-facing documentation that strengthens product knowledge and self-service options.