We are looking for a Software Support Representative to join our Customer Support team.
If you enjoy solving problems, working with people, and are looking for a place where you can learn, grow, and make an impact, wed love to hear from you.
Provide technical support to customers via phone and digital communication channels.
Troubleshoot and resolve software-related issues.
Diagnose technical problems and provide effective solutions.
Guide and train users on the companys software solutions.
Collaborate with the Development, Product, and Customer Service teams.
Document support requests and resolutions in the help desk system.
Follow up on open support cases through to resolution.
Requirements: Requirements
Previous experience in technical support or customer service - Advantage.
Strong technical aptitude and willingness to learn.
Ability to quickly learn new systems and technologies.
Excellent customer service skills and interpersonal communication.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong organizational skills, accountability, and ability to work independently.
Proficiency in Microsoft Windows and Microsoft Office.
Significant Advantages
Experience supporting ERP or CRM systems.
Basic knowledge of SQL.
Familiarity with the automotive industry or automotive service centers.
Experience working with Help Desk or ticketing systems.
This position is open to all candidates.