לוח משרות דרושים נציגי תמיכה טכנית עבודה היברידית, לחיפוש זה נמצאו 41 משרות

is looking for a Software Support Representative to join our Customer Support team.
If you enjoy solving problems, working with people, and are looking for a place where you can learn, grow, and make an impact, wed love to hear from you.
Provide technical support to customers via phone and digital communication channels.
Troubleshoot and resolve software-related issues.
Diagnose technical problems and provide effective solutions.
Guide and train users on the companys software solutions.
Collaborate with the Development, Product, and Customer Service teams.
Document support requests and resolutions in the help desk system.
Follow up on open support cases through to resolution.

We are looking for a proactive and detail-oriented Support Specialist to help improve the effectiveness, consistency, and quality of our global support organization.

The role will focus on support process ownership, quality reviews, operational follow-up, and continuous improvement initiatives. Working closely with support managers and team leaders, this position will help ensure that support standards are consistently applied, improvement actions are executed, and customer-facing operations continue to evolve and improve.

You will:

Case & escalation quality checks: Audit cases for handling quality, SLA adherence, and RMA compliance. On escalations specifically, check the fit between analysis and action - was the case properly diagnosed, and did the resulting action (response, RMA, R&D hand-off) match it?

KPI monitoring: Track KPIs in Salesforce and Tableau, spot anomalies, and turn the numbers into clear updates for managers.

Case trends & knowledge base: Analyze recurring issues and categorization patterns, feed them to R&D/Product/CS, and keep the knowledge base current - turning recurring resolutions into new KB articles.

Process support: Help keep support-process documentation on Confluence accurate and up to date.

Ad-hoc projects: Pick up the improvement tasks managers want done but don't have time for.

Required Customer Support Representative
What you'll do:
Respond to operational support requests from affiliate managers and IBs across regulated iGaming and Finance clients, by chat, email, and scheduled call.
Investigate platform questions end to end. Reproduce the issue, identify the root cause, and either resolve it or hand off cleanly to the Integration Engineering team.
Maintain and improve internal knowledge base entries based on the questions clients actually ask.
Partner with Account Managers to keep them informed of any client signal worth escalating, before it becomes a retention conversation.
Surface recurring product friction to the Product team with the evidence to make it actionable.