לוח משרות דרושים שירות לקוחות לדוברי שפות

Were excited to announce the search for a Renewal Sales Account Manager for the Austrian market!
Job Id: 25241
Embark on a rewarding journey as a Renewals Account Manager with our Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, we are the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our solutions and their competitive positioning.

Were looking for a Rockstar Customer Success Manager to help take digital adoption and us to the next level.

As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of up to 10 Fortune 1000 customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.

What You'll Own:
Be the voice of the customer and provide internal feedback to maximize customer value and retention.
Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score.
Educate customers on the most relevant features of their specific requirements.
Understand your customers industry trends, challenges with digital adoption, and current and potential use cases for us.
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how we addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with our Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

A leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager, Spanish speaker.
The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of our cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews.
As a CSM you are responsible for managing a portfolio of customer accounts.
You need to build a strong relationship with your customers and ensure regular engagement with the customer.
Engagement framework:
Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan
Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources
Reviews with score cards linked to the customers business objectives
Coordinate internal resources to ensure customers business needs are met
Support local teams sessions with the customer during major events and incidents
follow up and log interactions with your customers
Plan and execute upsell and cross sell activities.

About the Role

we are seeking motivated individuals to support our growth. This is a unique opportunity for you to join us and be part of a highly professional and innovative security team. This role is multifaceted and requires the candidate to develop a strong understanding of our app and personal security services. In this role, candidates will support our members throughout their Bond member experience and assist them with any potential safety situations.

This position requires a deep understanding of the platform and the variety of services that will be provided to you during a unique two-week paid training period.

The job is a 24/7 shift-based (including nights and weekends) and is suitable for full-time/part-time employment.