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We are looking for a Sales Development Representative (French or German Speaker).
As a Sales Development Representative (SDR), your main goals are to collaborate with our different teams, mainly the Account Executive team, to open up important sales opportunities .
It will also require more strategy than a standard pipeline development role. You will be tasked with mapping out accounts we want to sell into and creating strategic plans for opening discussions with them. Your performance will depend on the quality of the meetings and opportunities you will be able to secure according to targeted profile criteria.
Role and Responsibilities:
Schedule introductory meetings through various channels, including outbound and inbound efforts, partner leads, events, conferences and referrals
Maintain proactive engagement with both new and existing leads across multiple platforms (LinkedIn, phone, email)
Research and learn about companies and individuals to identify opportunities and set up meetings with Account Executives
Conduct in-depth conversations with senior tech & business executives of prospective customers
Build and manage a well-organized target list while maintaining a high volume of prospecting activity
Ensure exceptional organizational skills and CRM hygiene through consistent updates and keen attention to detail

mission is to power any video experience for any organization live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better peoples lives through video. Founded in 2006, now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, youll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and were still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.
a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, youll never run out of room to grow and evolve.

If you dont meet 100% of the requirements below thats okay, nobodys perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

The role
looking to expand their EMEA SDR team. As a Sales Development Representative (SDR) you will be using sales strategy, strong prospecting skills, and process to help grow pipeline that leads to revenue. The position will call on you to work predominantly on outbound campaigns, but also handle inbound leads, and work with the sales reps to target accounts for outbound efforts. This is a lead generating position with potential to grow to a closing role in the future.

The day-to-day
Leverage sales skills via phone, email and social media in an effort to gauge and influence interest in and qualify them for a more in- depth conversation
Position the value of solutions to stakeholders at Enterprise companies, Universities and Colleges.
Manage inbound leads coming from the website, webinars, events among other sources.
Identify and pursue the key stake holders at Fortune 1000 companies.
Consistently meet and exceed SDR quotas for appointments scheduled.
Partner with marketing to execute prospecting strategies.
Learn to sell and be placed on a track for growth to a closing role or other position.

We are looking for a Customer Care Expert - French Speaker.
As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses.
Help them solve problems while exposing additional ways they can achieve their goals and succeed online.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible.
Work with all other departments and product teams, and liaise with them about our users needs.

We are looking for a Customer Care Expert - German Speaker.
As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

We are seeking a customer support specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
The Role:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, live chat, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Identify common issues for product and engagement improvements
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions