לוח משרות דרושים כספים, כלכלה ושוק ההון בירושלים וסביבתה

Welcome, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and Ecommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker The Fraud Analyst or Senior Chargeback Optimization Analyst will be responsible for overseeing and enhancing the company's chargeback management processes. This role is crucial in identifying inefficiencies related to chargebacks, card disputes, and fraud, and in driving data -driven decisions across the organization. The successful candidate will collaborate closely with multiple departments to ensure data accuracy, relevance, and effective utilization in risk-related activities. Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud. Your Arena: 1. Chargeback Management and Analysis Review and Oversight
* Review chargeback analyses performed by junior analysts, providing additional insights and recommendations.
* Oversee chargeback processes for strategic customers, including managing Proof of Concepts (POCs).
* Collaborate with the offsite team of chargeback analysts to ensure consistency, best practices and quality in chargeback handling.
* Compare organizational performance against industry standards to ensure competitiveness.
* Participate in industry forums and networks to stay informed about best practices. Quality Assurance
* Responsible for the QA done on cases. The operational methodology of what to be reviewed by others (e.g. decide what to sample).
* Conduct Quality Assurance on case submissions to ensure accuracy and compliance with industry standards.
* Review reports generated by analysts, ensuring clarity and precision. Optimization of Templates and Evidence
* Suggest and implement optimization processes for chargeback response templates and evidence/automation creation to increase win rates.
* Leverage smaller reports (e.g. CS reports) into broader view and provide insights to improve our solution.
* Develop and update internal policies to maintain compliance with regulatory requirements.
* Provide training to team members on compliance-related topics. 2. Customer Support and Collaboration
* Review and oversee customer success requests for information, leveraging deep domain knowledge to provide accurate and helpful insights.
* Collaborate (and be a point of contact) with Sales, Marketing, Product, and Engineering teams to ensure they get domain related support. 3. Reporting and Documentation
* Establish and enforce documentation standards to ensure consistency and completeness.
* Regularly review and update documentation to reflect current processes and regulations.

Who We Are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered

The Role:
We’re looking for an IT Compliance Associate to join our Technology team and help ensure our systems, vendors, and internal processes meet legal, regulatory, and security standards. In this role, you’ll support the design and implementation of an effective IT compliance framework, manage access controls, assess risk, and guide teams in upholding compliance across the organization. You’ll also help shape policies, identify gaps, and drive remediation efforts with cross-functional stakeholders. This is a collaborative, detail-oriented position with room for growth in the cybersecurity and compliance domain

Who You Are:

* A sharp, analytical thinker with high attention to detail
* Collaborative, reliable, and able to thrive in a structured environment
* Comfortable analyzing complex data, identifying risk, and advising on controls
* Driven by doing things ethically, legally, and right the first time

What You’ll Actually Be Doing:

* Native-level fluency in both English and Hebrew (written and verbal)— Must
* Develop and maintain an effective IT compliance program
* Conduct risk assessments on internal processes and systems
* Lead access recertification and vendor risk assessment processes
* Draft, manage, and update internal compliance policies and documentation
* Review vendor documentation for regulatory and security alignment
* Analyze data, identify compliance gaps, and implement remedial actions
* Prepare reports, dashboards, and compliance summaries for internal stakeholders
* Organize and contribute to quarterly Cyber Steering Presentations

Why You’ll Love Working Here:
Flexible hybrid work model: three days a week at our Jerusalem office Monthly wellness reimbursement – from therapy to gel manicure, it's up to you Full Keren Hishtalmut, private health and dental insurance Volunteer days, donation matching, Yoga and Pilates A supportive, collaborative culture that puts our people first

Next Step:
Hit apply. You bring your compliance mindset; we’ll bring the challenge (and the snacks!)