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We are looking for a passionate and driven Product & Process Engineer to join our team. In this role, you will serve as the engineering focal point within a cross-functional team, leading technical investigations into product and production issues. Youll be at the heart of problem-solving identifying root causes, implementing effective solutions, and working closely with the Quality and Service teams to ensure our products meet the highest standards.

Serve as the Engineering representative in a cross-functional team to investigate and resolve quality issues in products and production lines.

Support QA in failure investigations using structured problem-solving tools (e.g., 5 Whys, Fishbone Diagram, FMEA).

Define and implement corrective and preventive actions (CAPA) and verify their effectiveness.

Coordinate Engineering Change Orders (ECOs) and ensure proper implementation.

Analyze product performance, address field complaints and non-conformances.

Lead design changes and component updates due to supplier or regulatory changes.

Ensure compliance with quality standards and regulatory requirements.

Support production and process improvements, including troubleshooting and yield enhancement.

Collaborate with suppliers to resolve quality issues and ensure component reliability.

Prepare and present technical reports and investigation summaries.

Contribute to continuous improvement initiatives.

Required Production Engineer
Production Engineers are hybrid software/systems engineers who ensure that our services run smoothly and have the capacity for future growth. They are embedded in every one of our product and infrastructure teams, and are core participants in every significant engineering effort underway in the company.
Our team is comprised of varying levels of experience and backgrounds, from new grads to industry. Relevant industry experience is important, but ultimately less so than your demonstrated abilities and attitude. We sail into uncharted waters every day in Production Engineering, and we are always learning.
This position is full-time.
Production Engineer Responsibilities
Own back-end services like our Hadoop data warehouses, front-end services like Messenger and Newsfeed, infrastructure components like our Memcache infrastructure, and everything in between
Write and review code, develop documentation and capacity plans, and debug the hardest problems, live, on some of the largest and most complex systems in the world
Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents
Partnered alongside the best engineers in the industry on the coolest stuff around, the code and systems you work on will be in production and used by millions of users all around the world.