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We are looking for a Technical Support Engineer.
As a Technical Support Engineer, youll help keep our production environments running smoothly across dozens of stores and hundreds of hardware and network components.
Youll ensure system stability, respond quickly to incidents, and act as the bridge between monitoring teams and R&D.
Your work will include resolving complex issues, improving monitoring, and supporting deployment and expansion to safeguard store operations and maintain system integrity.
A day in the life:
Improve and scale our monitoring systems to support dozens of global sites with minimal downtime.
Partner with Operations and R&D to resolve critical issues and drive permanent fixes.
Identify, debug, and resolve production bugs - ensuring the highest availability.
Perform root cause analysis and embed lessons learned into system improvements.
Maintain and optimize network infrastructure - ensuring secure, reliable connectivity.

As a member of Ops. Engineering, in your role as Manufacturing Engineering TL you will be responsible for production line engineering of one or more Stratasys systems.

The position is located in Kiryat Gat site, IL.

As part of this role you will:
Manage a team of 3 engineers.
Build engineering workplans based on clear KPIs.
Provide engineering support at system level for multidisciplinary products
Define machines integration process, improvements and maintenance
Control products' ECO processes and implementation.
Implement new product revisions and escort new developed products to the production floor.
Monitor, interact, report and provide support to the production line.
Analyze quality issues and manage remedial activities to enable production line continuity.
Lead 2nd source & cost saving activities from engineering aspects.
Manage sub-contractors for assembly lines and mechanical/ electromechanical parts manufacturing.
Control TK activities for system building/subunits local and overseas.
Be responsible for timelines and deliverables in order to meet products goals in aspect of DFX objectives.
Coordinate and participates with local CPE and NPI teams on design for production activities.
Support the Production line on an on-going basis including escalations management.
Responsible for editing Production file, Production documentation, BOMs, jigs and tools design.
Generate/gather necessary documentation for new products production.

We are looking for a passionate and driven Product & Process Engineer to join our team. In this role, you will serve as the engineering focal point within a cross-functional team, leading technical investigations into product and production issues. Youll be at the heart of problem-solving identifying root causes, implementing effective solutions, and working closely with the Quality and Service teams to ensure our products meet the highest standards.

Serve as the Engineering representative in a cross-functional team to investigate and resolve quality issues in products and production lines.

Support QA in failure investigations using structured problem-solving tools (e.g., 5 Whys, Fishbone Diagram, FMEA).

Define and implement corrective and preventive actions (CAPA) and verify their effectiveness.

Coordinate Engineering Change Orders (ECOs) and ensure proper implementation.

Analyze product performance, address field complaints and non-conformances.

Lead design changes and component updates due to supplier or regulatory changes.

Ensure compliance with quality standards and regulatory requirements.

Support production and process improvements, including troubleshooting and yield enhancement.

Collaborate with suppliers to resolve quality issues and ensure component reliability.

Prepare and present technical reports and investigation summaries.

Contribute to continuous improvement initiatives.

Required Production Engineer
Production Engineers are hybrid software/systems engineers who ensure that our services run smoothly and have the capacity for future growth. They are embedded in every one of our product and infrastructure teams, and are core participants in every significant engineering effort underway in the company.
Our team is comprised of varying levels of experience and backgrounds, from new grads to industry. Relevant industry experience is important, but ultimately less so than your demonstrated abilities and attitude. We sail into uncharted waters every day in Production Engineering, and we are always learning.
This position is full-time.
Production Engineer Responsibilities
Own back-end services like our Hadoop data warehouses, front-end services like Messenger and Newsfeed, infrastructure components like our Memcache infrastructure, and everything in between
Write and review code, develop documentation and capacity plans, and debug the hardest problems, live, on some of the largest and most complex systems in the world
Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents
Partnered alongside the best engineers in the industry on the coolest stuff around, the code and systems you work on will be in production and used by millions of users all around the world.