We are looking to hire an Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of accounts across various geographies.
Job responsibilities:
Operating as the lead point of contact for any and all matters specific to your accounts.
Representing the company at customer accounts and voicing customers needs internally ensuring customer expectations are met.
Establishing productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers.
Forecast and track key account metrics.
Seeking growth & sales opportunities within the portfolio of accounts.
Close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Managing ad-hoc queries from customer accounts.
Maintaining all information of customer activity within CRM platform.
Requirements:
5 + years of previous proven experience as an Account Manager as part of a Global organization managing global accounts, preferable in the software industry.
Knowledge and experience working in the financial services industry - Must.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Strong interpersonal skills, people person.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Fluent English written and spoken.
Additional languages spoken, especially Spanish or Portuguese- strong advantage.
Good analytical skills.
Willingness to travel extensively abroad.
Motivation, flexibility, pro activeness, ability to work independently and as a part of a team.
B.Sc. Industrial Engineering or other relevant bachelors or Masters degree.