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Were seeking a hands‑on Field Support & Customer Complaints Engineer to serve as the technical front line for EMEA customers

Diagnosing complex motion system issues
Driving rapid resolution and closing the loop with robust corrective and preventive actions.
Manage complaints end‑to‑end (from intake through root cause analysis and CAPA)
provide on‑site and remote support
Closely collaboration with Engineering, Quality, Operations, Planning, Purchasing, Project Management, and R&D to protect customer uptime and product performance.
Job responsibilities:
Customer technical support (EMEA): Provide Tier‑2/3 remote and on‑site support for motion systems (mechanical, electrical, controls), including installation assistance, commissioning, optimization, and troubleshooting.
Complaint and Service Calls management: Own the full lifecycle of customer complaints and escalations-intake, triage, replication, root‑cause analysis (e.g., 5‑Whys, Fishbone, 8D), corrective actions, preventive actions, and formal closure with clear documentation.
Field diagnostics & failure analysis: Collect logs, waveforms, and measurements; analyze mechanical assemblies, drivers/controllers, cabling, and environmental factors to isolate issues; recommend fixes, field updates, or design/process changes.
On‑site interventions: Plan and execute field visits across EMEA to stabilize systems, perform repairs/replacements (RMA coordination), apply firmware/parameter updates, and validate effectiveness.
Quality collaboration: Work with Quality to initiate NCRs/CAPAs, verify containment, and track systemic improvements back into production and service knowledge bases.
Cross‑functional alignment: Coordinate with R&D, Project Managers, Operations, Planning, and Purchasing to ensure parts availability, ECO changes, and sustainable resolutions reflected in manuals, procedures, and training. [JD Service Eng | Word]
Knowledge assets: Create and maintain troubleshooting guides, service bulletins, and FAQs; deliver training to distributors and key customers.
Voice of Customer: Aggregate field insights to influence product reliability, usability, and serviceability; contribute data to reliability reviews and design FMEAs.
Tools & systems: Keep accurate case records in CRM/ticketing systems; maintain test rigs, jigs, and diagnostic tooling required for field validation.
Safety & compliance: Adhere to company and customer safety standards; ensure service work aligns with applicable quality procedures.

About the Role Our Engineering team leads the bridge between technology, innovation, and design to production. We aim to provide high-quality, professional service by preventing issues in advance and solving them in real-time. We are looking for a hands-on ATE Electronic Engineer with extensive experience in developing electrical cabinets to interface with testing instruments (Bed of Nails, ICT, Spectrum Analyzer). In this role, you will collaborate with Mechanical and Software engineers to define, design, develop, test, debug, and maintain electronic modules for automatic testing systems.
Responsibilities
* Repair of test stations
* Installing new stations in the line
* Perform electronic failure analysis process for company's products
* Determine root cause for failures under investigation and determine corrective actions with the production team

We are looking for an excellent Failure Analysis Practical Engineer to join our team and build our companys state-of-the-art control and orchestration platform. She or he should be a talented and motivated person, who is a real team player, and which can collaborate closely with other engineers from different disciplines and quantum physicists. You will join the company team operating our production site. As part of the job, you will address ongoing product integration activities, resolve quality issues, and support the rest of the team in their production line-related tasks. The work is performed daily in a production floor environment.
The production site is in Migdal Haemek (Flex).
Responsibilities:
Yield monitoring and improvement
Analyze HW failures to a component level in both digital and analog domains.
Identify failure trends
RMA process handling
Failure reports & closure.

We are looking for an experienced Senior Fuse Configuration Manager for the IC Product Engineering organization, responsible for fuse configuration management across all our Networking products. You will drive execution and scheduling of all fuse-related configuration aspects across our Networking teams while aligning with corporate priorities, constraints, and methodologies.
We are a leading supplier of innovative end-to-end InfiniBand and Ethernet connectivity solutions and services for servers and storage. We offer best-in-class solutions that include adapter cards, switches, cables, and software to support networking technologies. Our products optimize data center performance and deliver industry-leading bandwidth and scalability. We serve a wide range of sectors including high-performance computing, enterprise, data centers, cloud computing, big data and Web 2.0. Our product line focuses on delivering the most optimized Ethernet solutions for industries like Media and Entertainment as well as any other industry that can benefit from our Datastream and TCP/IP acceleration.
What you'll be doing
Coordinate between all project collaborators such as Chip Design, Q&R, Architecture, ICPE, and others from initial fuse definition stage through product end-of-life, including release to mass production.
Own and manage all fuse CCB (Change Control Board) activities.
Collaborate closely with domain owners and stakeholders across various teams to gather and validate inputs required for product fuse configuration, ensuring alignment with overall project and product strategies.
Manage and coordinate configuration files and parameters for multiple products, maintaining accuracy, traceability, and consistency throughout the product lifecycle.
Contribute hands-on to product execution activities by actively working on configuration management, including updates, troubleshooting, and validation of fuse-related configuration settings.
Support the integration of product fuse configurations into the overall product development, test, and manufacturing processes, ensuring smooth deployment and operational readiness across multiple product lines.

Our Networking unit is looking for a creative and independent Test Engineer to join our Post-Silicon Validation organization. You will play a pivotal role in bringing cutting-edge networking products (Switches, NICs, SmartNICs) from early design to production readiness. In this role, you will take full ownership of a product from its definition phase, working closely with Design and Architecture teams. You will define and execute Pre-Silicon validation plans using advanced emulation platforms such as Palladium and VTPsim. Post-silicon, you will be responsible for planning and managing bring-up, validation and product stabilization, leading the product towards Bring up and up to P-Rel stage.
What youll be doing:
Own the product lifecycle from definition to pre-launch.
Collaborate with Architecture, Design and Verification teams to define product validation strategies.
Execute Pre-Silicon tests using emulation tools (Palladium, VTPsim).
Define post-silicon validation plans and lead execution.
Write Test program code including new infrastructures and methodologies.
Drive product bring-up and stabilization toward Prel and production readiness.
Develop automated infrastructure to support program execution.
Coordinate cross-functional activities with DFT, Production, and Software teams.

We are looking for an experienced Firmware Manager to join the NIC Firmware team at the Yokneam site. You will take part in leading a major development team in our Firmware group while taking part hands-on with development activities. The Firmware team develops cutting edge networking features for enabling the AI revolution, cloud, HPC and storage. We drive the data growth of the worlds biggest companies. With talented engineers around the globe, the work environment is dynamic, meaningful, and fast-paced.
What you will be doing:
Lead a group of engineers and provide technical guidance and career mentorship to the team. Empower the team members to excel and increase team productiveness.
Work closely with the architecture and different software design teams.
Implement new features in the core of our NIC firmware in pre and post silicon environment.
Develop verification tests for advanced features in a highly complex and sophisticated Firmware testing environment.
Gain a deep understanding of system debug, networking technology and stacks, as well as the HW/FW/SW relationship.
You will learn how a big software project is operated, maintained, qualified and released, and how Hardware and Firmware are developed.

We are looking for an excellent Firmware Verification Engineer for our FW SerDes verification Group. The person will be part of FW SerDes verification of our Products. Will closely work with our FW SerDes development, architecture teams and gain deep understanding of our products and technologies.
What you'll be doing:
Own the responsibility for delivering Networking features and their verification aspects.
Define, develop and maintain verification infrastructure and regression tests suites - make test suites robust, maintainable and easy portable.
Work with continuous integration system, regression tools, automate builds, run test suites and analyzing results.
Innovate! Bring our product to next quality level.

We are now looking for an outstanding, creative & hardworking Firmware PHY/Algorithms Engineer to join our team. You will be responsible for firmware development, characterization & validation of state-of-the-art network devices. Work as part of a team with circuit design, algorithm, architects & HW design to ensure outstanding product development from concept to customer satisfaction. The qualified candidate should be comfortable working on different code environments and should demonstrate a passion for the creation, execution, and improvement of FW features to control mixed-signal circuits.
What youll be doing:
Implement FW functionality in signal processing units of our products
Work closely with the architecture, HW, and SW design teams
Define implement and maintain FW algorithm to control the Silicon
Develop and test FW on emulation & simulation environments during the Pre-silicon phase
Debug and screen HW/FW/SW issues
Take an active part in silicon bring-up and SW development phases
Lead data-driven discussions about the product functionality and areas for improvement.

We are looking for a Formal Verification Engineer for our Networking team!
This is an exciting opportunity to join a hardworking Pre-Silicon design and verification team, working on groundbreaking NIC technologies. We deploy state-of-the art formal verification tools and methodologies to prove design correctness. Working in our formal verification team will expose you to a wide range of cutting edge design and technologies. Our NIC team delivers world class CPU interface and offload solutions for HPC, data-center, network, and storage markets. We micro-architect, verify, and deliver the best and most widely used high BW ethernet and IB NICs in the industry. We have the most sophisticated formal tools and methodologies in the industry, which help us achieve A0 design tapeouts. As part of this team, you'll enjoy a versatile work environment, which is educational, dynamic and ambitious.
What you'll be doing:
In this position you will use formal verification algorithms to formally prove the correctness of complicated logic problems.
You will work on ambitious designs along with our Pre-Silicon team and take part in developing the next generation of our core technology.
Learn state of the art formal methodologies and advance your expertise in communication protocols and hardware implementations.

We are looking for a Formal Verification Engineer for our Networking team!
This is an exciting opportunity to join a hardworking Pre-Silicon design and verification team, working on groundbreaking NIC technologies. We deploy state-of-the art formal verification tools and methodologies to prove design correctness. Working in our formal verification team will expose you to a wide range of cutting edge design and technologies. Our NIC team delivers world class CPU interface and offload solutions for HPC, data-center, network, and storage markets. We micro-architect, verify, and deliver the best and most widely used high BW ethernet and IB NICs in the industry. We have the most sophisticated formal tools and methodologies in the industry, which help us achieve A0 design tapeouts. As part of this team, you'll enjoy a versatile work environment, which is educational, dynamic and ambitious.
What you'll be doing:
In this position you will use formal verification algorithms to formally prove the correctness of complicated logic problems.
You will work on ambitious designs along with our Pre-Silicon team and take part in developing the next generation of our core technology.
Learn state of the art formal methodologies and advance your expertise in communication protocols and hardware implementations.