לוח משרות דרושים הייטק מחשבים ורשתות משרה חלקית

Required Customer Support Specialist - Student Position
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain our SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.

We are looking for a NOC Engineer to join our growing TechOPS team.
The position consists of 4 shifts a week on nights and weekends in our R&D Center in Petach Tikva.
This position provides a great opportunity to enter the high-tech world and relevant for for students and graduates of technical degree or equivalent experience.
Responsibilities include debugging complex technical issues, investigating logs, writing SQL queries and monitoring our services.

We are looking for a NOC representative to be part of a customer-facing team responsible for technical support and troubleshooting.

The NOC representative will be part of a team that is responsible for:

Maintaining system integrity and identifying problems
Working with various parties within the organization
Part-time position, 24/7 shifts, flexibility in hours

We are looking for creative and innovative people to join our R&D Cloud Operations group as a NOC Engineer.

This is a hands-on technical operational role, with its main responsibility assuring continuous serviceability for multiple of our flagship products in a cloud-based environment.

You will be responsible for the production environments of thousands of customers, working with many teams such as R&D, Support, Sales to ensure stability, reliability and outstanding customer experience and satisfaction.
The NOC team operates in 24/7 shifts, requiring availability for approximately four shifts per week.


If you want to make the world a safer place - you belong with us.

Key Responsibilities
Monitor production environments and handle incidents quickly and professionally to ensure high-level service availability and performance.
Provide first-level technical support and troubleshooting for operational and infrastructure issues across a globally distributed network.
Maintain internal tickets, alerts, and KPIs.
Implement timely solutions to customer issues or escalate internally when needed.
Develop and maintain scripts and automation tools for on-demand operational needs.
Lead projects, including supporting new product monitoring and developing internal tools to enhance the teams workflow.
Work closely with R&D, Support, Sales teams when required.
Join a team of motivated, fun, and creative minds.
Build a long-term career with endless opportunities for growth.