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Were looking for an outstanding IT Engineer to help spread the company magic. Reporting to the IT Manager, you will be part of the broader IT organization.
WHAT YOULL DO
Help with the design and evolution of our companys MDM strategy, ensuring scalable, secure, and seamless management of macOS, Windows, and mobile devices.
Define global standards, policies, and best practices for device management, implemented across the broader IT team.
Build and optimize zero-touch deployment workflows using Kandji and Intune.
Partner with IT support teams to operationalize onboarding, compliance, and device lifecycle processes at scale.
Serve as the global Tier 3 escalation point for complex MDM and endpoint-related issues.
Collaborate with Security and Engineering to align endpoint configurations with company-wide security and productivity objectives.
Continuously evaluate new tools, features, and frameworks to strengthen our MDM capabilities.
Support audit, reporting, and compliance initiatives by maintaining clear visibility into device health and fleet metrics.
Collaborate with IT technicians to support day-to-day IT operations, guiding execution while helping resolve advanced tickets across hardware, software, and access-related topics.
Collaborate with Security and Engineering to align endpoint configurations with company-wide security and productivity objectives.

We are looking to hire a Customer Support Engineer, who will provide front-line technical support for our companys worldwide enterprise customers and partners. You will support our companys product line of IT Security and Privileged Identity Management solutions and resolve customers technical problems by interacting with them via web, phone, and email.
The ideal candidate will be able to resolve technical issues through diligent research, reproduction and troubleshooting, utilizing all the knowledge they have acquired. You will have an eagerness to learn new technologies, take on new challenges, and drive key initiatives with the view to ensuring the long-term success of our companys customers and the company.
Responsibilities:
Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
Participate in on-call rotation to provide 24/7 support for our company's customers
Work directly with R&D teams.

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for our company customers.
Besides a wild ride and a lot of learning, well leap your career forward!
The position is located in Netanya
As an Experienced Developer Support Engineer at our company you will...
Troubleshoot and Investigate complex customers CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up our company applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with our companys R&D, QA, Release and Sales teams
Ability to work in flexible hours and weekends while needed.

We are looking for a Cloud Support Engineer for students.
The Cloud Support Engineer will oversee, troubleshoot, and optimize cloud infrastructure for WideOps clients.
This position requires deep knowledge of cloud operations, security, and performance optimization, along with a commitment to delivering outstanding support. The engineer will work directly with clients to ensure operational reliability, respond to incidents, and support secure migrations and optimizations.
Responsibilities 📃:
Support & Troubleshooting ⚠️:
Provide 24/7 monitoring of cloud infrastructure using WideOps NOC, proactively identifying and resolving issues to maintain high availability and system reliability.
Client Collaboration 📣:
Act as the main point of contact for cloud-related inquiries, providing real-time troubleshooting support and practical guidance.
Security & Compliance 📛:
Implement and monitor security protocols, including firewalls, access controls, and encryption, to protect client environments from vulnerabilities.
Conduct security assessments, manage access controls, and ensure that client environments meet industry standards and compliance requirements.
Documentation & Reporting 📄:
Maintain comprehensive documentation of troubleshooting steps, configurations, and best practices.

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.

Required Integration Support Engineer
As an Information Systems developer and implementer, youll be an integral part of the Integration team. You will design, develop, implement, and support integrations based on users requirements. We are looking for a strong developer with hands-on experience to build integrations, currently using the iConduct platform as our main integration tool. You will also serve as a professional lead in driving the units adoption of new integration systems.
What your job will look like?
Build integration architecture for all information systems and execute them.
A hands-on developer creating on going integrations, scripts and automation with the growing our ecosystem.
Collaborate with teams across the organization to gather requirements to improve their day-to-day work.
Creating and maintaining automated post-procedure tools to maintain our business efficiency while improving existing processes.
Maintaining the integrity and smooth functioning of the company's integration architecture.

Were on the lookout for a Technical Support Engineer whos ready to go beyond the usual break/fix routine. This isnt just about fixing issues; its about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. Youll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldnt even dream of.
What you'll do:
Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. Youre not here to twiddle your thumbs; youre here to inspire, challenge, and elevate.
Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. Youll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. Youre the go-to when others throw in the towel.
Obsess Over Customers: Our customers arent just clientstheyre your mission. Ensure their experience isnt just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know weve got their back, every step of the way. Our customers dont just deserve supportthey deserve unforgettable experiences.
Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isnt just participationits disruption with purpose.
Innovate Relentlessly: Implement solutions that go beyond traditional technical support. Youre here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and dont hesitate to shake things up.

The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities:

* Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
*  Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
*  Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
*  Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
*  Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
*  Prepare and deliver detailed reports on support metrics and trends to senior leadership
*  Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
*  Manage talent acquisition and onboarding of support personnel to scale global operations

As the Technical Support L2 Engineer, based in Tel Aviv, you will have the unique opportunity to build and scale our L2 support function from the ground up and be a part of the Blockchain security future . Reporting to the Head of Customer Support, you will help our customers with their most pressing issues, protecting end-users from being scammed, creating real impact.

This role is meant for a true builder. As the first hire, youll be a major player in building the support process for cutting edge new Blockchain security products, becoming subject matter expert and trusted advisor for our customers, engaging directly with our engineering and product team, and learning our product directly from them.

Your Chain of Impact:
Provide expert-level technical support for our applications, diagnosing and resolving complex issues with aggressive resolution times.
Analyze sophisticated problems related to system performance, configuration issues, API integrations, Web3 security threats, and blockchain-related incidents.
Monitor system performance metrics, API health, and security incident alerts.
Serve as the primary point of contact for escalated customer issues, maintaining clear communication with stakeholders.
Coordinate with Engineering, Product Management, and Field Services teams to resolve complex technical challenges.
Identify opportunities for the support team to take on additional responsibilities and develop subject matter expertise.
Create and maintain comprehensive playbooks, troubleshooting guides, and internal documentation.
Develop tools and automation to improve support efficiency and reduce resolution time.
Maintain strict compliance with security policies and procedures, particularly when handling sensitive customer data.

GeoEdge is a global leader in ad security and quality solutions, trusted by top publishers, app developers, and ad platforms worldwide. Our mission is to keep the digital advertising ecosystem safe and transparent, ensuring users everywhere enjoy a clean and trustworthy online experience. We’re expanding our Support Team and looking for a Support Engineer with a strong technical mindset, excellent communication skills, and a passion for solving problems and helping customers succeed. As a Support Engineer, you will act as the technical point of contact for our clients - investigating complex issues, managing escalations, and working closely with our R&D and Product teams. You will be part of a friendly and professional team based in Tel Aviv, supporting customers around the world. Responsibilities
* Resolve incoming client issues via email, chat, and Zoom/Meet within defined Service Level Agreements (SLAs).
* Investigate and analyze client requests by utilizing available tools, databases, and logs to identify root causes and recurring patterns.
* Manage and prioritize support tickets using Jira (or similar systems), focusing on the most impactful cases and ensuring timely updates to customers.
* Collaborate closely with R&D and Product teams to troubleshoot and resolve complex or escalated issues.
* Escalate critical or complex cases to Tier 3/R&D teams with clear and detailed documentation.
* Maintain accurate records of issue statuses and provide updates to clients and management when necessary.
* Contribute to internal documentation, knowledge bases, and best practices to enhance Support processes.
* Uphold customer service guidelines and ensure a high level of customer satisfaction, representing GeoEdge’s customer-first approach.
* Participate in weekly stand-up meetings and report on open cases and progress.

As a customer support engineer at Windward youll be working with multiple and different B2B and B2G customers in the Insurance, commercial, governmental sectors and supply chain . Your main responsibilities will be to maintain customers SLA, investigate and resolve technical issues and achieve high customer satisfaction. Youll be doing that by promoting customer requests and analyzing and personalizing the companys solutions to the customer needs.



Responsibilities:

Investigate complicated customer complaints up to root cause solutions.
Escalate, investigate, and resolve Tier 1\2 level customer queries.
Act as a consultant and offers solutions for customers problems
Track and manage your work record until resolution
Work with all R&D groups, CSM and product management
Build and maintain support tools and knowledge base
Training & Project management skills capabilities

We are looking for an experienced Data & Data Integrity Support Engineer who will act as the first point of contact for any question raised by customers, as well as focus on monitoring data integrity and completeness across customer environments.
This is an opportunity to develop new and improved methodologies for data validation, monitoring dashboards, and automated reporting tools. Youll be part of a technical team solving complex issues, working with cutting-edge technology, and keeping our customers satisfied and informed. This position is based in Ramat Gan and we operate on a hybrid model (3 days at the office/2 days remote).
Lets get down to business
What youll do:
Respond to customer technical support requests via our ticketing system in a timely and professional manner.
Proactively monitor environments and identify potential issues before they become incidents.
Diagnose and resolve complex technical issues related to data integrity, application and infrastructure.
Break down undefined customer issues and escalate them clearly to R&D with supporting data (logs, tests, replications).
Document all customer interactions and solutions in the ticketing system with clarity, and contribute to internal knowledge base.
Collaborate with Product, R&D, and Operations teams to resolve customer issues effectively.
Participate in on-call/shift rotation and provide ad-hoc after-hours support as needed.

We are looking to fill a vital role in our Customer Support Engineering team that is pivotal to the success of our customers' accessibility efforts. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. This is a chance to have a real impact, by working closely with Sales, Engineering, Product teams, partners and more to improve our products and ensure the success of our customers.
You will be joining a team of highly professional and innovative support, solution engineers and technical account managers that are driven by passion for the domain and the mission of the company.
Your Impact:
Provide expert technical support to our enterprise customers, resolving complex issues and ensuring seamless implementation of our accessibility tools via tickets and occasional meetings.
Educate and empower customers by creating code/framework examples and documentation.
Collaborate with engineering and product teams to escalate bugs and customer-requested feature enhancements.
Contribute to internal knowledge bases and processes, streamlining support workflows and enhancing team efficiency.
Manage a personal queue of support tickets, prioritizing issues based on urgency and business impact.

As a Virtualization Technical Support Engineer, you will be providing support to commercial customers, in diagnosing, isolating, reproducing, and fixing technical issues in a timely manner.

To be successful in this role, you must be a motivated self-starter and self-learner and possess strong customer service and technical problem-solving skills.

Responsibilities:

Support Service and Resolution: Provide L1 support to Support Commercial tier customers according to VMwares best practices.
Issue Resolution and Troubleshooting: Resolve complex challenges across VMware VCF products mainly vSphere, vSAN, vCenter and additional products as NSX-T, Operations, Operations for logs etc.
Resolve customer issues with installations, configurations, upgrades, and troubleshooting within VMware products, by isolating, verifying, and reproducing issues to deliver precise solutions and robust workarounds.
Keep up to date with virtualization solutions using documentation and lab tests and maintain required certifications.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Case Management and Documentation: Document every step and solution with clarity, ensuring streamlined support and smooth transitions to L2 and L3 if needed.
Customer Interaction and Support Coverage: Be the trusted expert for clients, providing direct support and 24x7 coverage for Severity 1 cases across critical platforms, ensuring customers have the confidence of round-the-clock support.

Join LiveU Customer Success group and become part of professional, unique, and global team! In this position you will get to know all LiveU’s products and services, provide daily service and technical support for LiveU’s customers, communicate daily with the global support teams in LiveU and much more! Join the Team Behind the World’s Live Stories LiveU is a global leader in live IP-video solutions, trusted by broadcasters, sports organizations, content creators and public safety agencies in over 150 countries. Our technology is behind the scenes of some of the world’s most compelling live moments. We’re on a mission to create more value from video by making live production smarter, faster, and more efficient. Our powerful IP-video EcoSystem streamlines every stage of the workflow – from contribution and production to distribution. Our people are P.R.O.s, (Pioneering, Reliable, Open) fun loving, but professional – in short, they are good people to do good work with. If that sounds like something you’d like to experience first-hand, please do get in touch. Location : Israel, Kfar Saba Key Responsibilities:
* Provide exceptional customer service experience via phone, email, and online chat.
* Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
* Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
* Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)