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We are seeking a highly skilled Customer Support Engineer to join our technical team. In this role, you will be responsible for providing high-level Technical Support, troubleshooting complex issues, and ensuring a seamless service experience for the companys mission-critical customers. The ideal candidate is a methodical problem-solver with a strong technical background in Linux environments and a deep commitment to operational excellence. we are driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, using our patented bonding and video transport technology. we provide a consistent bandwidth and a reliable connection, enabling you to acquire, manage, and distribute high-quality remote live broadcasts. Responsibilities: Customer Support Engineer. Provide top-quality support for the company's customer service experience via phone, email, and online chat. Take ownership of customer requests or issues, troubleshoot, provide assistance, and offer best practices. Gain and maintain full knowledge of the company's' products and flows. Support Sales Engineer on site as best advisor when needed. Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.

Required Technical Support Engineer II - Flex
Israel (Remote)
Job Description
Are you excited by the prospect of working with prestigious global brands?
Do you enjoy working with customers to solve complex technical problems?
Join our team
Our team boasts some of the most talented and experienced cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, processes, and knowledge to diagnose and resolve product, platform, and customer issues.
Collaborate with the best-known global brands
We are looking for a highly motivated, proactive, and knowledgeable engineer to join our customer support team. This is an opportunity to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.
As an Elite Support Engineer, you will be responsible for:
Leading investigations on our Guardicore Micro segmentation and Zero Trust product for customers.
Learning and gaining in-depth experience in Micro-segmentation and zero-trust network security.
Building and maintaining relationships with large enterprise customers, acting as their primary point of contact for technical inquiries and issues.
Owning the problem resolution and collaborating with internal teams.
Analyzing technical issues and proposing solutions to prevent issues.
Working closely with Engineering teams on customer issues.

we are looking for a Tier 2 Support Engineer (Linux) .
As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects. Our office is in Jerusalem and we work onsite.
Responsibilities:
Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

We are looking for driving function customer technical engineer for a challenging position in managing the latest advanced driving assistance systems (adas) and autonomous vehicle (av) products for various automotive companies.
what will your job look like:
serve as subject matter expert and technical engineer for our driving functions, adas and av products in front of customers.
technical work with internal teams to advance customer issue resolution and follow up on issues.
gather and analyze customer feedback to understand their needs, preferences, and challenges.
support and follow versions and delivery of new versions to customers. ensure the core product requirements align with customer needs and requirements.
work collaboratively with marketing, sales, product, algorithmic engineering teams.
actively help improving development processes across different departments.
joint work with lead car manufacturers, including joined workshops, TEST drives and functional tuning (including on site support).
build and maintain excellent customer relationships.

Were looking for a Solutions Engineer  to join us and spread the power. In this role, you will work alongside a team that focus on understanding the technical business needs of our customers.
WHAT YOULL DO
Partner with the sales team to provide technical leadership to our customers and prospective customers while helping your team meet their quarterly sales targets.
Give presentations to our customers and prospective customers, such as whiteboards, product demonstrations, slides, and proof of value outcomes.
Help our customers and prospective customers plan in-depth test plans for showing the value of the platform in their environment.
Invest time in learning new product features, industry-related developments, and broadening your overall technical skill set.
Represent us in technical forums, such as trade shows, technical meetups, and industry events.

We are Looking for a production analyst to join our Technical Support team.
As a Production analyst in the Support team, you'll collaborate with the business team, R&D team, and BI team and dive into the heart of our platform, analyzing large data sets to address technical production incidents.

What you'll be doing
Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.
Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.
Develop internal data tools for the Technical Support team to improve the investigation capabilities of the team.
Proactively contribute to internal documentation and promote knowledge sharing within the team.
Effectively manage and prioritize multiple customer issues across our range of products and platform

Were looking for a Junior Developer Support Engineer to join our growing team in Tel Aviv. In this role, youll become an expert in our products and serve as a key technical point of contact for both customers and internal teams. Youll have a direct impact on customer satisfaction and product quality by resolving complex issues and working closely with R&D, Product, and Business teams.
This is an opportunity to deepen your technical knowledge, build cross-functional partnerships, and drive meaningful improvements in both user experience and internal processes. Join us and be part of a team where your ideas, initiative, and technical skills will make a real difference.

What you'll be doing
Investigate complex technical issues and identify root causes and solutions using diagnostic tools.
Provide high-level technical support to strategic customers and internal teams.
Collaborate closely with R&D and Product teams to escalate and resolve issues and improve product functionality.
Create and maintain internal documentation and knowledge base articles.
Deliver technical training to other teams and support cross-functional projects.

Required Customer Support Engineer
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

As a Technical Support Engineer, you will:
Provide our clients support and technical solutions, both remotely and at the client sites abroad
Track open support tickets and ensure they are handled until resolution
Analyze and resolve operational and technical issues raised by the client
Perform production system and infrastructure upgrades.

We are looking for a Junior NPI & Technical Support Engineer to join our NPI and Technical Support group.

In this role, you will own the technical readiness of our products across the full lifecycle, from New Product Introduction (NPI) through software releases, manufacturing support, and field-level technical analysis.

Youll work closely with internal teams and external manufacturing partners to ensure the highest technical and quality standards across all AudioCodes products.

Your mission:
Lead and manage NPI activities for all our products.
Own the technical readiness and validation of software releases across all products.
Provide advanced technical support and root-cause analysis for hardware and software issues.
Accompany and support repair processes for failed boards, including deep technical investigation.
Take full responsibility for the technical level and performance of subcontractor teams (Flex China).
Ensure correctness and alignment of HW, SW, and BOMs across all our products.
Own and maintain the accuracy and quality of technical documentation.
Interface with R&D, Operations, QA, Manufacturing, and Support teams to drive smooth product launches and ongoing stability.

About us:
We are redefining how enterprises adopt and scale in the cloud by providing a high-performance virtual SAN for cloud environments. Our platform helps organizations run mission-critical applications with maximum performance and efficiency in the cloud. Headquartered in Needham, MA and backed by Sequoia Capital, we continue to experience rapid growth as enterprises modernize their infrastructure. Learn more  us in our website.
About the Role"
Were seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for a portfolio of our strategic customers. Youll ensure customers realize the full value of our  Platform - from onboarding through ongoing optimization - by bridging technical expertise with a deep understanding of their business goals. Youll work within the Customer Success team and across the broader Go-To-Market organization to deliver world-class Customer Experience and long-term adoption. This role is ideal for someone passionate about cloud performance, enterprise technology, and building strong technical relationships with customers. What Youll Do Customer Engagement & Technical Partnership
* Serve as the primary technical expert and trusted advisor for assigned customers.
* Partner with the Onboarding Manager to ensure smooth onboarding and seamless adoption of our solutions.
* Host regular customer meetings to provide technical guidance, performance insights, and strategic recommendations Lead customer training and enablement sessions to deepen understanding and drive broader platform adoption.
* Collaborate with Customer Success Managers to support QBRs, renewals, expansions, and overall account health Technical Excellence & Optimization
* Proactively engage with customers to review upgrade schedules, configuration best practices, and usage trends - identifying opportunities to optimize performance, efficiency, and overall platform utilization.
* Translate complex technical concepts into clear, actionable business insights for diverse audiences.
* Maintain and document customer architectures, configurations, and technical recommendations.
* Ensure customers stay current with product updates and continually realize value from our platform. About You You thrive in fast-moving, customer-centric environments and enjoy combining technical expertise with relationship management. Youre curious, self-directed, resourceful, and motivated to make an impact.
Our hiring process involves recognizing a persons achievements, skills & knowledge, and passion; not just check-marks next to a job description. If you have an interest in any of our roles, please do not hesitate to apply - we would be happy to speak with you.
About us:
We make it possible for organizations to cloud their way. Helping organizations win in the cloud is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We think boldly and always speak our minds.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.

Were looking for a visionary Support Engineer Tier 1 to join the company team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our company customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

The Support Operations Engineer will lead the design and optimization of support systems at our company. As part of the Support Operations team, this role partners closely with Support leadership, Information Systems, IT, Logistics, CX, and other business stakeholders to translate operational needs into scalable and reliable support solutions. This role also ensures solutions are effectively adopted and used across the organization.
You will be responsible for delivering new capabilities across support platforms and integrations, supporting end users, and resolving complex system and process challenges to enable efficient, high-quality customer support operations.
Responsibilities
Design, configure, and implement enhancements to support systems (e.g., Zendesk, Aircall, and related tools) based on business requirements, while adhering to established development standards and best practices.
Own end-to-end implementation of support operations projects, including requirements gathering, solution design, configuration or development, deployment, and stakeholder communication.
Validate system changes, automations, and integrations to ensure they meet business requirements and function as intended.
Support day-to-day operations for support teams, including troubleshooting system issues and responding to operational requests.
Identify opportunities to improve support workflows and agent productivity, and make recommendations for new tools or system enhancements.
Build strong working relationships with key stakeholders across Support, IS, IT, Product, and other departments.