דרושים » הנדסה » Field Technical Lead - Data Center Deployments (Israel)

As a Senior Technical Program Manager, you will own the end-to-end delivery of GPU clusters and other critical IT infrastructure components that power next-generation AI workloads. In this high-impact role, youll coordinate engineering, networking, construction, and operations teams to deliver GPU clusters and critical IT infrastructure at hyperscale. Youll work closely with infrastructure leadership to define strategy, manage risk, and ensure on-time, high-quality launches.Youll play a key role in scaling our global infrastructure footprint across the EU markets.

Travel: This position may require on-site presence at data centers during key deployment phases.

Your responsibilities will include:

Lead end-to-end delivery of new data center programs, from design through handover to operations.
Define and manage scope, schedule, and risks, maintaining focus on critical paths and proactive issue resolution.
Translate business and technical requirements into actionable project plans and measurable deliverables.
Oversee vendor and contractor execution, ensuring quality, budget, and schedule.
Provide structured program reporting, including dashboards, documentation, and executive updates.

We are looking for a skilled and motivated Field Engineer to join our technical team. In this role, you will be responsible for the end-to-end installation and configuration of our systems at customer sites worldwide. This position is ideal for a hands-on professional who enjoys working with both complex software environments and physical infrastructure. The role includes significant on-site work and frequent travel to support clients in Israel and abroad.

Responsibilities:

On-site Installation: Lead physical deployments, including racking, cabling, and connecting power and networking infrastructure at client sites
System Configuration: Install and configure Ubuntu/Linux-based environments and ensure seamless integration with client networks
Tier 2 Support & Maintenance: Provide technical support to international customers during installation and as part of ongoing post-installation support
Networking: Troubleshoot and optimize network connectivity (TCP/IP, DNS, firewalls) to ensure system stability
Documentation: Maintain technical deployment guides and site visit reports

We are looking for a highly motivated, collaborative, and customer-focused Program Manager to join our IoT division and lead customer programs end-to-end. This role is responsible for managing global customer accounts, ensuring successful delivery, and maintaining high levels of customer satisfaction across complex, multidisciplinary solutions.
Responsibilities:
Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
Responsibility for customer program renewals, expansions, and cross-sell.
Act as the primary point of contact and advocate for customer needs.
Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
Manage multiple stakeholders, including government customers.
Use project planning tools and CRM software to monitor and track project progress.
Handle all operational aspects of accounts, including billing, logistics, and partners coordination.
Collaborate with internal teams to ensure smooth project execution and customer support.
Oversee technical support activities and provide knowledge/ training as required.
Prepare and present reports on account status and project progress.
Develop and deliver training programs to educate customers on product usage and best practices.
Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.

We are looking for an experienced, fearless, battle tested Technical Program Manager to drive cross organization execution of technical programs. The successful candidate will thrive in a fast-paced environment where energy, drive, and a collaborative approach are key to success. If you remain completely calm when a project inevitably changes direction at supersonic speed and You are a bold, tenacious driver who can walk into a room of resistant stakeholders, politely dismantle the chaos and build a scalable framework from scratch you belong with us.
Your Impact
Lead and orchestrate enterprise-wide deployment of highly complex and ambiguous programs, focusing heavily on core platform capabilities, architectural dependencies, and shared services.
Ensure predictable, on-time execution of strategic programs spanning multiple R&D groups and external stakeholders. Build the governance mechanisms, escalation paths, and portfolio-level visibility needed for effective cross-group delivery.
Partner with multiple Product and Engineering stakeholders to identify, map, and manage complex cross-platform dependencies. Drive effective prioritization and maintain clear, actionable team backlogs.
Design, implement, and optimize end-to-end operational processes to eliminate friction, scale engineering efficiency, and establish best-in-class release lifecycles, metrics, and quality standards.
Own the overarching communication strategy for your program space. Author and deliver transparent, insightful, and concise status reporting, tailored appropriately for engineering teams up to executive-level stakeholders.
Cultivate a collaborative work environment by proactively driving efforts to resolve key project conflicts, establishing clear resolution paths, and alignment across disparate teams.
Understand the complex systems within your program space, including their limitations, scaling factors, boundary conditions, and the underlying reasoning behind major architectural decisions.

Required Support Engineer
About the position
As a Support Engineer, you will be responsible for providing technical support to enterprise customers, ensuring high service quality, and maintaining customer satisfaction. You will work closely with internal teams to investigate, troubleshoot, and resolve complex technical issues in a fast-paced, production environment.
Responsibilities:
Own and manage critical and high-impact production issues end-to-end
Lead deep technical investigations across platform components, integrations, and data flows
Work closely with R&D, CloudOps, Product, and Professional Services to drive resolution
Analyze logs, transaction data, and system behavior to identify root causes
Troubleshoot complex issues across APIs, ETL processes, configurations, and integrations
Proactively identify recurring issues and drive root cause analysis (RCA) and long-term solutions
Improve monitoring, alerting, and support processes
Contribute to internal documentation and knowledge base
Support release activities, upgrades, and production deployments
Communicate effectively with customers, including during high-pressure incidents.

We are looking for a Project Manager to join our R&D Team. You will be responsible for managing our core projects and deliveries, coordinating people and processes to ensure on-time delivery, at a high level, and with full transparency. You will be the go-to person for everything involving a projects organization and timeline, tracking performance, and implementing process changes that are required to meet our goals.

In addition to leading core R&D projects, this role will own key Product Operations processes, ensuring product planning, launches, data governance, KPIs tracking, and cross-functional alignment are executed with excellence and scalability.

Projects are a highly collaborative effort. Things here move quickly so youll need to think on your feet, breaking down complex problems into steps that drive our projects at high velocity.

What you'll do:

Work directly with R&D and Product Management in an extremely dynamic environment to ensure successful delivery.
Maintain visibility and transparency of all project and product performance aspects, including defining, tracking, and reporting on Product and R&D KPIs.
Encourage collaboration between teams and other stakeholders
Manage dependencies and mitigate risks
Conducting post-project evaluations and identifying opportunities for improvement
Optimizing the value, cost and managing relationships with different suppliers used by the RnD team, like cloud providers or development tools.
Plan and kick off internal and external projects of the company.
Own and optimize Product Operations processes across planning, discovery, execution, and release.
Track and analyze Product KPIs, ensuring visibility, data integrity, and actionable insights.
Coordinate product ceremonies, roadmap syncs, and cross-functional planning sessions.

We are looking for a strategic and execution-oriented Program Manager to join the CTO Office and drive high-impact cross-functional initiatives across our R&D organization.
In this role, you will partner closely with the CTO and R&D leadership to translate strategic priorities into actionable execution plans, drive alignment across Engineering, Platform, DevOps, and Product teams, and ensure critical initiatives are delivered successfully. You will play a key role in improving visibility, communication, and operational excellence across the organization while helping scale our engineering operations.
This position is a temporary replacement for Maternity leave.
Program Manager - CTO Office (Maternity Leave Replacement)
What am I going to do?
Lead end-to-end execution of strategic R&D programs, translating leadership vision into clear roadmaps, milestones, and execution plans.
Drive alignment and collaboration across Engineering, Product, Platform, DevOps, Data Science, and other cross-functional teams to ensure organizational goals are achieved.
Identify, manage, and mitigate cross-team dependencies, risks, and execution blockers across multiple technical initiatives.
Partner closely with the CTO and senior engineering leadership, providing visibility into program progress, key metrics, risks, and strategic insights to support decision-making.
Improve operational excellence by enforcing and managing our scalable program management processes, reporting frameworks, KPIs, and governance across R&D.
Optimize resource planning and prioritization across strategic initiatives while balancing long-term objectives with day-to-day execution.
Own internal R&D communication initiatives, including the R&D Newsletter, to increase visibility, knowledge sharing, and engagement across the engineering organization.

This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement.

Youre welcome to work in our data center in Israel.

Your responsibilities will include:
Deep Technical Investigation (Primary Focus)

Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).

Detect recurring patterns across sites and convert findings into durable fixes.

Own technical workstreams during high-severity incidents.

Vendor & R&D Collaboration

Build evidence packs and drive escalations with ODM and R&D.

Push for firmware, component, and platform-level resolutions.

Track outcomes and ensure knowledge flows back to operations.

Firmware & Platform Readiness (BIOS/BMC)

Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).

Help operationalize platform standards across datacenters.

Knowledge & Enablement

Create scalable runbooks, troubleshooting guides, and error catalogs.

Turn investigations into playbooks that elevate L1/L2 teams.

Hands-on Support (As Needed)

Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment.

We are expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!
We work with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a days work!
Our consulting exists to support the development of our customers vision, accelerate customers time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of us.
Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. You will have abundant opportunities to meaningfully impact the growth of our business in your region.
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
Position Expectations:
As a core member of the Professional Services team, you will
Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
Deliver customer classroom-based training to architect, developer and operations roles
Work as part of a wider delivery team comprising fellow consulting engineers, project managers and account teams
Cultivate your individual reputation as a trusted advisor to guide us and our customers into the future
Partner with Product and Engineering teams to influence the direction of the product roadmap
Success Measures:
As a Consulting Engineer you will be successful in this role when you can execute the following:
Become a field expert
Communicate complex technical proposals simply and convincingly to a wide range of audiences
Gain a reputation as a trusted advisor with your clients, large and small
Ensure your clients success with their endeavors
Maintain the required level of billable utilization
Influence our product development by contributing experience from the field
Successfully communicate the product roadmap to external clients
Constantly work on improving yourself, our products and our team.

We are looking for an experienced Tier 3 Support Engineer to serve as a key technical expert, leading the resolution of complex application, networking, and security challenges.
This role is ideal for a highly technical, customer-facing professional with strong experience in network architecture, firewalls, and cloud-based systems, who thrives on solving complex problems and taking initiative in high-impact situations.
Youll be part of a rapidly evolving Exposure Management platform within our company, operating in a true multi-vendor security ecosystem. In this role, you will gain broad exposure to the full security stack and real-world attack scenarios across leading technologies - making it an excellent opportunity for engineers who are passionate about staying at the forefront of modern cybersecurity.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.