דרושים » הנדסה » Application Support Engineer

Required Delivery Solution Engineer
Israel, Petah Tikva
We are the worlds leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the worlds most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victorias Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. Were a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
Responsibilities:
Lead technical discovery and solution-design workshops with merchant engineering, architecture, and business teams.
Understand the merchants existing e-commerce architecture, business requirements, operational processes, and technical constraints.
Define the most appropriate integration approach across supported platforms, APIs, order management systems, and fulfilment solutions.
Design end-to-end solutions, including system interactions, data flows, integration responsibilities, dependencies, and technical risks.
Translate business requirements into clear technical specifications and implementation plans.
Act as the technical owner throughout delivery, ensuring the agreed solution is implemented correctly and aligned with our best practices.
Guide merchants and partners through configuration, development, testing, launch readiness, and go-live.
Identify technical risks and complexity early, challenge non-scalable designs, and recommend practical alternatives.
Investigate complex integration issues by reviewing API payloads, logs, network traffic, system behaviour, and configuration.
Coordinate with Product and R&D when product changes, technical clarifications, or defect resolution are required.
Provide structured feedback to Product and R&D based on recurring merchant requirements and integration patterns.
Support internal teams through technical enablement, documentation, and knowledge sharing.

We are looking for an experienced Engineering Escalation Manager to join our team and serve as a key bridge between Engineering, Support, Product, Customer Success, and Sales. In this role, you will drive strategic initiatives, improve operational excellence, and ensure we deliver an exceptional customer experience at scale.
Key Responsibilities
Become a subject matter expert in customer challenges within the IAM domain, driving alignment across Support, Sales, Customer Success, Product, and Engineering to improve collaboration and accelerate resolution of critical issues.
Partner with Engineering and Support Engineering teams on strategic, global initiatives that improve scalability, efficiency, and customer outcomes.
Collaborate with cross-functional leaders to identify operational gaps, implement improvements, and establish best practices that enhance customer experience.
Own and continuously improve escalation processes, ensuring high-impact customer issues are effectively managed, resolved, and transformed into actionable product insights.
Build and optimize feedback loops between customers, support teams, and engineering teams to ensure customer insights influence product strategy and roadmap decisions.
Leverage data and operational insights to identify trends, improve team performance, and drive continuous improvements in product adoption and customer satisfaction.

Required Senior Production Service Developer
Job Description
Maintains production infrastructure, platforms and services. Works independently with other teams in the organization and provides solutions for their needs. Designs and implements new, scalable solutions for fast changing environments with oversight from senior team members. Performs deep drill down analysis into production support operations and provides necessary fixes. Independently Investigates errors and recommends changes to enhance troubleshooting processes. Builds and implements standard to moderately complex enhancements to resolve defects. Monitors and brings in new ideas to improve production infrastructure, platforms, and/or services. Participates in stakeholders meetings and works on the design, development, configuration, implementing, of enterprise supporting systems. Identifies server architecture and networking solutions. Conducts moderately complex code and architecture reviews and resolves performance and scalability issues to improve products and services.
Key Responsibilities
Production Infrastructure:
-Maintains the production infrastructure, platforms, and services which support the growing client base as well as designs and implements highly scalable environments.
-Works independently with other teams in the organization and provides solutions for their needs.
-Designs and implements new, scalable solutions for fast changing environments with moderately complex needs in various fields (e.g., configuration deployments, monitoring, and logging) with oversight from senior team members.
Troubleshooting, Testing, and Improvements - Drilldown Analysis/Troubleshooting:
-Performs deep drill down analysis into production support operations and provides necessary fixes.
-Investigates errors, debugs source code and performance bottlenecks, and independently provides root cause analysis (RCA) if needed.
-Recommends changes to enhance troubleshooting processes.
Troubleshooting, Testing, and Improvements - Testing and Improvements:
-Builds and implements standard to moderately complex enhancements (e.g., automating alerts) and resolves complex defects.
-Globally works with cross functional teams to ensure service health with pre-production testing of new releases, post-change validation, and automation work to improve the testing.
-Monitors and brings in new ideas for the improvement of production infrastructure, platforms, and/or services.
-Creates user acceptance test plans.
System Design and Architecture - System Design:
-Works on the design, development, configuration, implementing, and/or deployment of enterprise supporting systems.
-Works with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation.
-Participates in stakeholders meetings for requirements gathering.
System Design and Architecture - System Architecture:
-Identifies solutions in experience of application or server architecture and networking.
-Collaborates with senior partners in the development of architecture standards and practices.
Product/Service Development:
-Independently collaborates on the design, development, and enhancement of new and existing products and services from inception and design through business feature requirements.
-Conducts moderately complex code and architecture reviews of the products and services.
-Resolves performance and scalability issues related to products and services.
-Identifies opportunities to improve health, scalability, and resiliency of products and services.