We are seeking a highly motivated, technically adept, and process-oriented Customer Operations to join our growing team. In this role, you will lead strategic initiatives that automate and optimize workflows across customer and partner operations - playing a pivotal role in streamlining internal systems, building platform integrations, and ensuring scalable, secure, and reliable technical operations.
This is a highly cross-functional position that requires close collaboration with Product, Engineering, and Customer Engineering teams. You will translate operational challenges into technical solutions and drive end-to-end implementation, with a direct impact on how our team scales.
The ideal candidate brings a strong background in systems integration, API-based automation, and SaaS operations. You are passionate about reducing manual overhead, improving the customer experience, and applying technology to solve real-world business problems. You will have a unique opportunity to shape our operational tech stack and define our automation strategy at scale.
Responsibilities:
Lead the design and execution of automation initiatives that enhance internal workflows across customer success, partner onboarding, support, and technical operations.
Identify, prioritize, and scope automation opportunities that reduce manual effort, improve system reliability, and enable self-service capabilities.
Implement integrations and workflow automations between internal platforms (e.g., Salesforce, SharePoint, Slack, Jira, internal admin tools) using APIs, cloud services, and scripting tools.
Partner with Customer Engineering, Engineering, and Product teams to gather requirements, translate them into technical specifications, and manage end-to-end delivery of automation projects.
Own project planning and execution across multiple workstreams, maintaining clear documentation, proactive communication, and strong stakeholder alignment.
Drive standardization of operational processes and help scale technical infrastructure to support customer and partner growth.
Monitor, measure, and report on automation effectiveness and business impact, using data to guide continuous improvement.
Coordinate feature rollouts - from early adopter programs through full production releases - including field coordination and customer communications.
Manage and facilitate customer migrations as required.
Stay current with SaaS, DevOps, and automation industry trends, and proactively apply best practices across the team.
Perform hands-on troubleshooting and root-cause analysis of customer and operational issues, driving timely resolution.
Build, deploy, and maintain internal tools and services, including containerized deployments (Docker / Docker Compose) and supporting automation scripts.
Requirements: Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field - or equivalent practical experience.
5+ years of relevant experience in technical program management, systems integration within SaaS or cybersecurity environments.
Proficiency with scripting and integration tools such as PowerShell, Python, Node.js, or similar languages.
Proven experience designing and deploying automations using REST APIs, webhooks, or workflow platforms (e.g., Logic Apps, Zapier, Workato).
Strong understanding of SaaS operations, the customer lifecycle, and enterprise support systems.
Hands-on experience with relational databases (e.g., PostgreSQL).
Experience operating cloud infrastructure (e.g., GCP, Google Cloud Functions, or equivalent).
Demonstrated ability to lead cross-functional projects, with excellent communication and stakeholder management skills.
Ability to think strategically while executing tactically in a fast-paced, evolving environment.
Familiarity with IT security concepts and protocols is a strong plus.
This position is open to all candidates.