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We are looking for a Director of Support Enablement to lead our global enablement function. In this role, the Director is be responsible for building and executing the long-term enablement vision that elevates Support engineering performance, strengthens cross-departmental alignment (Support, Product, R&D, QA, Field, and Customer Success), and maximizes the effectiveness of our global support organization. The Director owns the full lifecycle of Support enablement: onboarding, everboarding, tooling, processes, technical content, knowledge strategy, and cross-functional alignment. This role directly impacts customer satisfaction, ticket resolution efficiency, product adoption, and internal operational excellence.
Responsibilities:
Manage a high-performing global support enablement team, including team leads, content specialists, trainers, and technical enablement engineers.
Define and execute a company-wide support enablement strategy that aligns with organizational KPIs, Support OKRs, and product roadmaps.
Act as the senior advocate for Support and customers, collaborating with R&D, Product Management, QA, Customer Success, Sales Engineering, Field Services, and Operations.
Drive cross-departmental programs that ensure Support is continuously enabled for new features, emerging technologies, and evolving customer use cases.
Lead strategic initiatives that reduce operational friction and improve Support readiness, tooling, processes, and cross-team workflows.
Own the global technical content program- including technical guides, troubleshooting playbooks, product deep dives, internal knowledge bases, and advanced training paths.
Oversee the design and delivery of scalable onboarding and everboarding programs for Support engineers across regions and seniority levels.
Partner with Product and R&D to identify gaps in usability, documentation, or feature clarity and drive corrective action.
Ensure content quality, version control, and alignment with product releases and technical standards.
Build measurable frameworks to track the impact of enablement programs on resolution time, backlog reduction, quality metrics, CSAT, and first-contact resolution.
Continuously assess support inquiries, knowledge gaps, and recurring technical challenges to identify opportunities for improvement.
Own the enablement reporting package for executive leadership, translating insights into actionable cross-functional initiatives.

We are seeking a hands-on IT Manager to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the companys infrastructure, systems, and support processes run securely, efficiently, and reliably.
The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical team.
Key Responsibilities:
Management and Leadership-
Lead and mentor the IT team, including full time and student members.
Build and maintain a service oriented culture focused on reliability, security, and continuous improvement.
Define and track IT operational KPIs, SLAs, and process documentation.
Writing documentation and maintaining the teams knowledge base.
Collaborate with other departments to ensure smooth technology operations and compliance alignment.
Deal with Technical and managerial escalations.
Hands-On Technical Operations-
Serve as the senior escalation point for technical incidents, outages, and escalations.
Manage and maintain company IT infrastructure, endpoints, and network environment.
Oversee user lifecycle management onboarding, offboarding, permissions, and access control.
Administer SaaS platforms such as Google Workspace, Atlassian, Slack and HubSpot.
Deploy and manage MDM systems (Jamf, Intune) for endpoint compliance and security.
Lead automation initiatives using scripting tools .
Ensure system reliability, patch management, and IT asset tracking.
Maintain and enforce IT security standards and best practices.

We are looking for an experienced Fullstack Tech lead, to further develop the platform. You will join one of our Fullstack teams and help the teams build a product that customers love and use on a daily basis, a product that is fun to use, fast, reliable and scalable. The product has a broad amount of features and serves more than 1.5M active users, leading to many product and engineering challenges.

A Tech Lead is a hands-on engineer who leads by example, bridges the gap between strategy and execution, and strengthens the effectiveness of their team. This role is distinct from that of a Senior Developer through a clear set of responsibilities that focus not just on individual excellence but on team-level technical leadership, decision-making, and operational maturity.

Key Responsibilities
Lead complex projects, own technical roadmap and architecture decisions
Actively contribute high-quality code to critical areas, set standards for the team
Drive tech standards, lead testing coverage, monitor KPIs, ensure excellence before shipping
Own platform stability, lead major incidents, drive root cause analysis and action items
Coach team through code reviews, technical sessions, and content; be the go-to technical expert
Lead the teams technical roadmap
Conduct technical interviews, run onboarding, represent team in cross-functional forums

Were looking for a hands-on Zendesk specialist to own and optimize our support operations. Youll manage Zendesk end-to-end; workflows, triggers, routing, macros, and reporting - while leading technical projects and turning business needs into clear, actionable solutions. The role includes configuring integrations using APIs/webhooks, collaborating closely with Product, Engineering, DevOps, and Support, and keeping documentation and communication sharp. You should be technically minded, able to understand code, familiar with SQL and REST APIs, and experienced in deep Zendesk configuration. Strong English is required; Russian and experience in B2C or Support Operations are a plus.
Responsibilities
Administer and optimize Zendesk (workflows, triggers, routing, macros, reporting).
Lead and support projects end-to-end.
Translate business needs into technical requirements and actionable solutions.
Configure integrations using APIs, webhooks, and automation tools.
Work cross-functionally with Product, Engineering, DevOps, and Support on operational improvements.
Maintain documentation, timelines, and clear communication with stakeholders.
Provide training and post-implementation support as needed.

Required Customer Experience Team Lead
Our Mission
Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score, or other obsolete metrics.
Our platform does just that, without depending on the traditional banking system.
We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.
Using cutting-edge technologies and our global financial network, we provide our customers, individuals, or businesses, advanced services including multi-currency accounts, international Visa cards, and real-time cross-border payments, with expertise in hard-to-reach destinations.
Key Responsibilities:
Manage the daily operations of the T1+ T2 customer experience team, including one-on-one meetings, task allocation, monitoring, and performance tracking.
Conduct daily, weekly, and monthly quality control checks on calls, inquiries, and chats, providing professional feedback to improve performance.
Lead the team to achieve service, quality, and SLA targets.
Mentor, guide, and provide professional training to team members, including building individual development plans.
Identify professional and operational gaps and implement continuous improvement processes.
Handle and oversee complex customer inquiries and complaints to ensure high customer satisfaction.
Update and implement customer service procedures and best practices on an ongoing basis.
Analyze customer feedback and trends, identify potential issues, and share reports and insights with the Customer Experience Manager.
Monitor key performance indicators (KPIs) and produce reports to drive continuous service quality improvement.