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Were looking for a hands-on, customer-obsessed Customer Service Lead to lead and elevate our service operation. In this role, in addition to overseeing day-to-day activities youll build a high-performing team, champion the voice of the customer, and turn service insights into business impact.
Youll be responsible for owning the end-to-end experience within the service center, driving performance, and creating a customer-first culture that balances empathy with execution. This is a pivotal role for someone who thrives in fast-paced environments, leads by example, and knows how to turn operational challenges into growth opportunities.
If you're passionate about service excellence, inspired by data, and love building strong, motivated teams we'd love to meet you.
Job Responsibilities:
Have full hands-on responsibility to oversee all customer activities from the ground up.
Build, mentor, and manage a high-performing team of customer service representatives.
Foster a culture of ownership, accountability, and continuous growth
Set ambitious KPIs and implement strategies to meet and exceed service targets.
Actively track performance metrics and respond quickly to deviations. Motivate teams through clear goals, real-time feedback, and recognition of success
Own the end-to-end customer journey within the service center, Identify friction points and proactively implement solutions that improve satisfaction
Handle complex escalations with professionalism and resolve them with long-term impact in mind
Serve as the primary interface between the service center and other business units (product, tech, operations) and lead cross-functional initiatives to enhance operational excellence.

We are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.

Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.

As a global fintech specializing in secure, real-time cross-border payments we simplify international transactions for businesses by providing a seamless and efficient payment experience. Our platform leverages advanced API solutions to enable real-time currency rates, introduce new payment methods, and deliver a local-like payment experience for cross-border transactions.
Our focus on innovation enables us to deliver true financial inclusion for both individuals and businesses around the globe.
Responsibilities
Assisting customers in the application and registration process
Delivering service with professionalism and empathy according to company standards
Investigating and resolving customer issues
Providing guidance on app features and services
Responding to customer inquiries via chat and other support systems
Managing multiple systems and tasks in parallel.

Our awesome Customer Support Team is looking for an additional our company's Member. If you bring English and an additional Language, love to solve Problems, arent scared of Challenges and work great in a fun Team, then you are the One we want!
Responsibilities
You are the first Contact Person for our Players.
Help solving technical Issues together with our QA Team.
Provide detailed Information regarding our Games and all special Features.
Player Retention.

As we continue to expand, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a pivotal role in providing exceptional customer service to high-tech employees, ensuring a smooth onboarding experience and matching their financial needs with our technological services.

What You'll Be Doing:

Conduct professional Zoom meetings with high-tech employees to understand their financial needs and assess compatibility with our company's technological services.
Collect and process personal data, ensuring all necessary documentation, including financial powers of attorney, are completed accurately and efficiently.
Demonstrate a genuine interest in customer satisfaction, going above and beyond to exceed their expectations and address any concerns or questions they may have.
Leverage your experience in customer service or sales in the financial field to build rapport and establish long-term relationships with clients.
Utilize excellent verbal and written communication skills to effectively convey complex financial information in a clear and concise manner.
Demonstrate intellectual sharpness and high digital skills to navigate our systems and provide efficient and accurate support to customers.

We are seeking a highly skilled and experienced Representative to join our team.
In this role, you will primarily focus on handling escalations from couriers and investigating unusual incidents. You'll be responsible for resolving complex issues, guiding our partners, and ensuring that high-quality service is maintained throughout the escalation process.

Youll be acting as a key factor in maintaining a high level of standard and satisfaction amongst Couriers who partner with us and of course - Helping optimize the workflow between all parties.

In our Trust and Safety Team life moves fast and there is no typical day, so to be successful in this role you will need to be self-motivated, confident, and creative, possess leadership characteristics, and have excellent relationship-building skills.

What You'll Be Doing:
Working on a full-time basis (Sun-Thu 09:00-18:00).
Making sure Courier Partners meet our level of standard and Performance.
Acting as an escalation point for any queries or issues.
Support the Operations Team on off-boarding/courier agreement terminations.
Co-work with our Support team to maintain a high level of service at all times.
Interact with 3rd parties regarding Couriers performance (Customers, citizens, etc;)