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We offer hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company operating in over 35 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We seek a Senior Customer & Account Specialist to promote the company's products. Communicate with HCPs in the South area (mainly cardiologists, endocrinologists, Family physicians) The CAS will increase product awareness, answer queries, provide updated and reliable information, and introduce products.
Responsibilities:
Promoting the company's products in the field, based on the Business Unit strategy and work plan. Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the team leader. Digital transformation- Engage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with team leader instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPad in F2F meetings, and CLMs. Territory and customers management: MCCP update, Call plan adherence (CPA), and identifying customer needs, using digital tools in Veeva. Territory and customers "mapping"- Mapping HCPs influencers, periodically, territory sales analysis based on sales reports, and as a result, work planning, aligned with the team leader and strategy. Teamwork- share practice, constant reflection, and feedback on field work with team members and the team leader.
* Organizing appointments and meetings with specific HCPs.
* Support HCP's decision to optimize patient outcomes in an ethical way.
* Giving lectures to physicians and medical personnel (according to the MC terms).
* Raise awareness of the unit's products and scientific updates (EBM).
* Meeting both the business and scientific needs of healthcare professionals.
* Development of new initiatives, both personal in the territory and at the team level.
* Creating collaborations and establishing professional relationships with HCPs and HFs.
* Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
* Open communication with customers and the companys functions regarding the team's products.
* Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics, and focus efforts on customer opportunities.
* Working according to the company's practices, compliance codes, rules, and regulatory guidelines.
* Report any safety information received during work to the Pharmacovigilance Department
* Attending conferences in Israel and overseas
City:
Petah Tikva

As an Virtual Sales Advisor you are the front line of ownership experience at our company, serving as an ambassador who ensures customers maintain a seamless and evolving relationship with our company, helping them to make the decision for their next our company.
As their dedicated Advisor, you will be responsible for collecting and actioning feedback from their experience so far, adapting to their changing needs and relaying accurate and appropriate financial information to customers with regards to their contract end. You will advocate for the company ecosystem through proactive knowledge sharing and loyalty-building, all in the pursuit of building a world of amazing abundance.
To succeed at our company, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create and maintain exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success.
מה תעשו
Liaise with relevant finance providers to provide accurate contract information to our customers to help them plan for their next vehicle.
Collaborate with store teams to facilitate test drives to help our customers experience our newest products.
Utilise existing customer relationship management tools to track and manage customers in the pipeline.
Partner with stakeholders to find innovative ways to develop existing processes.
Use a consultative approach to influence customer purchase.
Escalate matters that require management attention in a timely manner.
Provide effective feedback to direct and indirect colleagues to ensure that systems and processes support the customer journey.
General Duties
Operate with a flexible mindset to support sales needs across the team.
Ensure that customer details and all actions are accurately tracked and updated in our internal systems.
Execute on and share best practices across our company locations.
Manage any additional duties to support wider business requirements.
Ability to prioritise effectively and handle shifting priorities.

we are looking for a Strategic Partnerships Sales Manager to lead new partner acquisition and drive revenue through high-impact distribution deals. Youll be responsible for identifying, pitching, negotiating, and closing strategic partnerships with platforms such as website builders, CRMs, marketplaces, and other software providers that can embed our financial products.
This is a hands-on, outbound sales role targeting large-scale distribution partners. Youll report directly to the leadership team and play a critical role in scaling reach through strategic B2B channels.
You will:
Engage with potential customers via phone, email, and online communication tools to follow up on inquiries and leads.
Build and maintain relationships with prospects, understanding their needs and offering tailored solutions.
Develop and deliver sales pitches that highlight the benefits of services.
Guide customers through the sales process, from the initial conversation to closing the deal.
Assist in onboarding new customers, ensuring they have a smooth and positive experience with platform.
Maintain accurate records of interactions, sales progress, and follow-up tasks using our CRM system.
Continuously refine your product knowledge to better assist prospects and customers.

We are looking for a Hebrew Speaking Outbound Support & Compliance Specialist to join our team. This role is focused purely on customer service and operations, with a strong emphasis on proactive phone support and compliance/KYC processes.
The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.
You will:
Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.