לוח משרות דרושים מנהל תפעול - ייצור ותעשייה

We are seeking a Head of Operations to optimize business workflows, enhance efficiency, and oversee customer experience management. This role requires a strategic thinker with strong execution skills who can streamline processes, drive cross-functional collaboration, and monitor key performance indicators.

The Head of Operations will lead process improvements, ensure seamless coordination across departments, and oversee customer experience operations, with the Customer Support & Experience Manager handling day-to-day execution. This position Reports directly to CEO and plays a key role in shaping the companys operational success.

Key Responsibilities:
Oversee and improve operational processes across all companys departments and teams.
Monitor and analyze business workflows, identifying inefficiencies and driving process improvements.
Implement and oversee cross-functional control and monitoring systems to ensure operational alignment.
Analyze key operational KPIs to drive informed decision-making and continuous improvements.
Support digital transformation efforts, optimizing automation and process efficiency.
Ensure cross-functional collaboration within the company for smooth business execution and customer service operations with overall business strategy.
Develop and enforce best practices for operational workflows, ensuring consistency and scalability.
Lead ongoing optimization projects to enhance productivity, resource allocation, and business performance.
Supervise and provide strategic direction for the Customer Support & Experience Manager, ensuring best practices and continuous improvements.
Oversee high-level customer experience initiatives, ensuring alignment with business objectives, ensure customer feedback is incorporated into process improvements and business strategies.
Monitor key support metrics and work with the direct managers to improve performance.
Identify areas for automation and self-service support, providing guidance on efficiency improvements.
Ensure major service escalations and operational challenges are effectively addressed with long-term solutions.
Centralization of employees' procurement and logistics requests.

Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative infusion solutions across the continuum of care- from the hospital to the home. We are seeking an experienced Manufacturing Engineering Manager to join our team and report directly to the COO. The Team leader will manage all Engineering activities, employees, and projects, ranging from Design Transfer and cost reduction to production stability. The Team leader will be a significant member of the Operations management team. Job Description: 1. Manages the day-to-day activities of the Engineering team as well as the management and execution of team’s projects against project plans and company goals. 2. Provides guidance and direction, as well as hands-on resource and project management, for all Engineering activities. 3. Optimizes the manufacturing lines, continuously support and improve efficiency, quality, and safety. 4. Analyse and resolve process issues, ensuring consistent and reliable production output. 5. Organize manufacturing validation activities for new and existing products to ensure product specifications and procedures are achieved. 6. Lead investigations of manufacturing deviations (NCMR) and process failures and identify root causes that will lead to applicable corrective actions. 7. Work closely with R&D on product deviations investigations and troubleshooting resulted from the production line. 8. Extending process and product Engineering controls to outsourced manufacturing of administration sets (single use sterile products), ensuring alignment with company standards and regulatory requirements. 9. Managing design transfer processes from design freeze to the implementation of stable and validated production line. 10. Lead Engineering changes (ECO) and process experiments. 11. Provide guidance on the Engineering workshop activities, including equipment/ fixtures (Jigs) purchasing, calibration and maintenance. 12. Collaborate with cross-functional teams, including R&D, manufacturing, quality, and supply chain, to implement process corrective actions and improvements. 13. Supporting the Quality and production departments as needed. 14. Proactively leads cost reduction initiatives and supports operational excellence projects.