We are an established and innovative engineering and manufacturing company that specializes in rugged tablets and Mobile Data Terminals (MDT) for mission critical markets in the transportation/vehicle industry. We have been in business for several decades and remain an industry leader. We have a need for a full-time Embedded QA Engineer.
Areas of Responsibility
The duties and responsibilities include, but are not limited to, the following:
Essential Functions:
Embedded QA Engineers primary responsibilities will include but are not limited to:
55% Design, Develop, Test, Document and Maintain Test setups, Test scripts and Software Applications to Troubleshoot, Diagnose or Qualify software and hardware components of the tablets.
40% Maintain expert level of product knowledge and applications to provide product support and training to customers and partners.
Understand field technology, systems, and applications to contribute to the support team in product training, troubleshooting and procedures.
Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
Research, Identify, Develop, Document and Recommend corrective measures to address technical issues identified in the field or in-house.
5% Work closely with internal engineering teams to ensure that they are meeting the customers needs and be a liaison to the customer.
Additional Responsibilities include but are not limited to, the following:
Escalate issues to management if problems have a common theme such as poor customer educational materials or a malfunction of a product.
Provide feedback to management on ways to improve efficiency and customer experience based on experiences with troubleshooting issues.
Flexibility in schedule to accommodate meeting requests by clients from different regions of the world (Australia, Europe , Asia).
Other duties as assigned.
Requirements: To perform the job successfully, an individual should demonstrate the following:
2+ years experience in electronic repair and troubleshooting (May overlap with the above line item).
Knowledge and operational skills in electronics combined with competency in computer software applications.
Hands-on experience with electronic test equipment like Digital Multimeters and Oscilloscopes.
Experience installing and troubleshooting 12 Volt products.
Familiarity with bash and shell scripting.
Familiarity with Vehicle Bus - Automotive Protocols.
Travel to customer locations to solve integration issues (up to 10%).
Education:
Preferred Education:
Bachelors degree in Electronics Engineering, Electronics Technology, Computer Engineering, or equivalent education.
MECP Certification preferred
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Ability to learn new programming languages, technologies, and software
Quick learner with the ability to multi-task in a fast-paced environment
Team player with excellent communication skills, including good writing skills
Must have exceptional troubleshooting and customer service skills
Effective at working with remote stakeholders and peers
This position is open to all candidates.