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we are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service
Responsibilities:
Install and upgrade the customer environments with the GK8 solution
Provide technical assistance to customers
Diagnose and troubleshoot software and hardware-related issues
Deliver solutions to resolve customer concerns effectively
Keep accurate records and document customer issues and resolutions
Collaborate with internal teams for efficient problem resolution.

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.

We are looking for a Technical Support Engineer.
As a Technical Support Engineer, youll help keep our production environments running smoothly across dozens of stores and hundreds of hardware and network components.
Youll ensure system stability, respond quickly to incidents, and act as the bridge between monitoring teams and R&D.
Your work will include resolving complex issues, improving monitoring, and supporting deployment and expansion to safeguard store operations and maintain system integrity.
A day in the life:
Improve and scale our monitoring systems to support dozens of global sites with minimal downtime.
Partner with Operations and R&D to resolve critical issues and drive permanent fixes.
Identify, debug, and resolve production bugs - ensuring the highest availability.
Perform root cause analysis and embed lessons learned into system improvements.
Maintain and optimize network infrastructure - ensuring secure, reliable connectivity.

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
THE ROLE:
We are seeking a highly experienced Technical Field Architect to join our CTO team, working onsite in our Tel Aviv and Haifa offices in Israel. This is a critical role, facilitating communication and product adoption by the Office of the CTO and other field teams by working closely with our R&D teams to bring product development advances to the field.
The ideal candidate will have a deep understanding of both GTM and R&D processes, and be able to dive into the technical details of new products as they are developed. This person will communicate regularly with colleagues in the Office of the CTO, as well as sales engineering leaders and product management, to ensure rollout of releases and features are well-understood by our company field teams and their customers. This person will work with the field and customers to ensure features are developed with customer requirements in mind, and work with engineering and architects to understand the detailed implementation of features.
Responsibilities:
Regularly meet with R&D teams responsible for feature design and development, ensuring alignment with customer requirements and field teams
Understand and help document product development and release processes and timelines
Develop and lead technical presentations for field teams
Work closely with colleagues in both R&D and the Office of the CTO to streamline communication and establishing close alignment
Install pre-release SW and give engineering feedback.

Were looking for a highly motivated Technical Support Engineer to join our team and help us shape the future of internal developer portals, while helping our users get the most out of Port - troubleshooting issues, advising on best practices, and directly influencing how we improve the product

Acting as a key link between our users and our engineering team, you'll help shape both customer experience and product direction through problem solving and collaboration. If youre passionate about solving complex technical problems, thrive on collaboration, and want to contribute to the future of platform engineering, we want to hear from you.

What youll do:

Act as a trusted advisor: Support \users as they integrate with technologies like Kubernetes, Terraform, and Cloud Platforms (AWS, GCP, Azure).
Resolve issues end-to-end: Triage, investigate, and resolve technical support tickets. Escalate when necessary while owning follow-through.
Collaborate cross-functionally: Work closely with R&D, Product, Sales Engineering, and Customer Success to deliver a seamless support experience.
Be the voice of the customer: Surface trends, bugs, and usability pain points to Engineering and Product teams.
Contribute to knowledge: Build and improve internal and external documentation, tutorials, and troubleshooting guides.
Continuous Learning: Stay up to date with the evolving DevOps ecosystem and continually deepen your knowledge of integrated tools and services.

Our Global Business Group is looking for a New Product Service Expert located at Israel. You will interact with different departments of the company
such as R&D, Engineering, Production. You will support our systems at the customer site in a professional manner.
The New Product Service Expert will perform engineering and technical activities, while utilizing companys R&D teams to direct technology development of new products.
Responsibilities
What will you be doing:
Service focal for all of PLC products.
Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
Focal for knowledge transfer between PD NPI to sustain product expert.
Lead service ability needs per product life cycle for SW & HW.
Lead routines for service NPI to allow a full alignment environment with the projects stakeholders.
Lead Leeson learned post installation including implementing any improvements on service documents and field.
Participant in service feedback per DFS (feedback & final report release) & Beta (knowledge transfer & support).
Tech advisor to service sustain group for high priority/escalation.
Participate in technical and non-technical forums relates to the product.

Required Technical Support Engineer- Tier 2
Description
We are redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companiesincluding Coinbase, MetaMask, Uniswap, Backpack, Stellar, and othersto detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.
We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstartsfirms known for supporting the most innovative and influential companies in technology and cybersecurity.
As the Technical Support L2 Engineer, based in Tel Aviv, you will have the unique opportunity to build and scale our L2 support function from the ground up and be a part of the Blockchain security future . Reporting to the Head of Customer Support, you will help our customers with their most pressing issues, protecting end-users from being scammed, creating real impact.
This role is meant for a true builder. As the first hire, youll be a major player in building the support process for cutting edge new Blockchain security products, becoming subject matter expert and trusted advisor for our customers, engaging directly with our engineering and product team, and learning our product directly from them.
What Youll Do -
Provide expert-level technical support for our applications, diagnosing and resolving complex issues with aggressive resolution times.
Analyze sophisticated problems related to system performance, configuration issues, API integrations, Web3 security threats, and blockchain-related incidents.
Monitor system performance metrics, API health, and security incident alerts.
Serve as the primary point of contact for escalated customer issues, maintaining clear communication with stakeholders.
Coordinate with Engineering, Product Management, and Field Services teams to resolve complex technical challenges.
Identify opportunities for the support team to take on additional responsibilities and develop subject matter expertise.
Create and maintain comprehensive playbooks, troubleshooting guides, and internal documentation.
Develop tools and automation to improve support efficiency and reduce resolution time.
Maintain strict compliance with security policies and procedures, particularly when handling sensitive customer data.

We are interested in welcoming a Solution Engineer to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.
The right candidate should have various technical capabilities and customer-centric approach.

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for our customers.
Besides a wild ride and a lot of learning, well leap your career forward!
The position is located in Netanya
As an Experienced Developer Support Engineer you will...
Troubleshoot and Investigate complex customers CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up our applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with our R&D, QA, Release and Sales teams
Ability to work in flexible hours and weekends while needed.

As a Technical Support you will:
Handle customer requests professionally, maintaining SLAs and high satisfaction rates.
Own complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.).
Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutions.
Collaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and Risk.
Communicate clearly and empathetically with customers via HubSpot, phone, and email.
Verify functionality in Sandbox and Production environments to support accurate issue resolution.
Document solutions, best practices, and contribute to the internal knowledge base.
Support and guide Tier 1 agents, acting as their escalation point.
Assist with the onboarding and training of new Tier 1 agents.

We are looking for a talented Support Engineer to join our Customer Experience team.

Youll partner with internal teams and external stakeholders to troubleshoot technical issues, enhance documentation, and deliver outstanding support for our trading platforms and internal systems.

Within our B2B2C model, youll collaborate directly with brokers stack holders to support trading end clients, ensuring both our partners and their clients enjoy a seamless, high-quality experience.

This is a hands-on, technical support role in a fast-paced environment perfect for someone who thrives on solving complex challenges, improving internal tools, and working across multiple departments.

In this role you will:
Troubleshoot and resolve complex technical issues across our products
Research, analyze, and escalate issues as needed.
Provide top-quality support to B2B clients and internal users.
Follow standard procedures for proper escalation of unresolved issues and other customers needs to the appropriate internal teams.
Build and maintain strong customer relationships.
Contribute to documentation and internal knowledge base articles.
Stay up to date with company products and tools to support requests in the best possible way.

Our global operations continue to expand, and were looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.
As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.
This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.
The position is shift-based and requires work during weekends.
What You'll Do
Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master our company's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment.

We are looking for a visionary and hands-on leader to head our growing R&D group. In this role, you will mentor a talented engineering team, shape system architecture, and set the bar for quality, innovation, and delivery. If you're passionate about developing core defense solutions, being involved in every stage of product development, participating in military field tests, and contributing directly to national security – we want you on our team.


Responsibilities:
· Lead the full software development lifecycle – from planning through design, implementation, testing, and delivery. · Own development of both functional and non-functional features, with a hands-on approach to architecture and design. · Define and drive the division’s technological roadmap in collaboration with system and business stakeholders. · Foster a high-performance engineering culture focused on excellence, accountability, and innovation. · Manage and mentor cross-functional teams including backend, frontend, QA, and DevOps. · Collaborate with commercial, operations, and deployment teams to ensure alignment with budgets, timelines, and customer needs. · Represent the division's technological capabilities internally and externally to customers, partners, investors, and senior leadership.

unified payments, payouts and fintech on one worldwide platform, and were assembling the worlds best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at are limitless. We believe in straight talk, quick decisions, strong execution and elegant solutions. is where hard work pays off and careers take off. Join us and lets build the future of fintech together. Get the tools to grow globally at Follow: Blog Insta LinkedIn twitter As a Technical Support you will:
* Handle customer requests professionally, maintaining SLAs and high satisfaction rates
* Own complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.)
* Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutions
* Collaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and Risk
* Communicate clearly and empathetically with customers via HubSpot, phone, and email
* Verify functionality in Sandbox and Production environments to support accurate issue resolution
* Document solutions, best practices, and contribute to the internal knowledge base
* Support and guide Tier 1 agents, acting as their escalation point
* Assist with the onboarding and training of new Tier 1 agents