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We're looking for a talented and motivated Support Engineer to join our team!
You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers.
Responsibilities:
Providing remote Tier 3 support for our Embedded information security solutions to ensure exceptional service delivery to our valued customers. Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction.
Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs.
Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers.

We are looking for an experienced Lab Support Technical Leader to lead our R&D lab operations.
This role combines technical leadership, operational management, hands-on work and strategic planning across worldwide labs. You will report to the Lab Manager.
Location

On-site - working 5 days a week from our office in Caesarea.

What you will be doing:

Lead R&D lab operations supporting large-scale broadband and networking environments.

Lead and mentor the Lab Support team, including goal setting, KPIs, SLA management, prioritization, and professional development.

Providing hands-on support for lab infrastructure installations and deployments when required.

Architect, design, and maintain advanced networking infrastructures, including switches, routers, servers, and virtualization platforms.

Lead deployment and support of new lab installations.

Establish and maintain documentation standards across Confluence, Jira, Visio, and related systems.

Lead automation and operational efficiency initiatives to improve scalability,

Provide regular executive-level reporting on lab operations, project status, risks, and roadmap progress.

Manage timelines, ETAs, and stakeholder expectations across multiple concurrent activities.

Required Technical Support Engineer
Are you up for the challenge?
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

We are looking for a Technical Support Engineer to join our highly experienced global team.
The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.
This role is tasked with helping our company customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the company Platform.
What Youll Do
Serve as our customers single point of contact for any tech-related matters
End-to-end ownership of customer support cases from opening until closure, ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs - be the technical voice of the customer within our company
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to the appropriate internal teams.

We are looking for a Junior NPI & Product Support Engineer to join our NPI and Product Engineering group. In this role, you will support the transition of new products from development to mass production, working closely with R&D, Operations, QA, manufacturing teams, and subcontractors to ensure product readiness and ongoing quality.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.
Your mission:
Support New Product Introduction activities from development to production
Work closely with R&D, QA, Operations, and manufacturing teams to ensure production readiness
Coordinate technical activities related to product transfer to mass production
Perform troubleshooting and root-cause analysis for hardware and system-level issues
Support repair and validation processes for electronic boards and products
Maintain technical documentation and product-related records
Work with subcontractors and manufacturing partners to support product quality and delivery
Ensure alignment between hardware, software, and product configurations.

Required Escalation Engineer
Description
We hava unified payments, payouts and fintech on one worldwide platform, and were assembling the worlds best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. this is where hard work pays off and careers take off. Join us and lets build the future of fintech together.
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

Required Technical Support Engineer
As a Technical Support Engineer, you will:
Provide our clients support and technical solutions, both remotely and at the client sites abroad
Track open support tickets and ensure they are handled until resolution
Analyze and resolve operational and technical issues raised by the client
Perform production system and infrastructure upgrades.

We are looking for a Senior Support Engineer to join our Israel-based support team. This role is critical to maintaining excellent service for our English and Hebrew-speaking customers, handling complex technical and customer-facing issues independently, and helping the team adapt to the next generation of AI-enabled support workflows.
The ideal candidate is a strong hands-on problem solver, an excellent communicator in Hebrew and English, and a senior team player who can elevate team quality, partner closely with leadership, and contribute to improving our internal tools, AI-based workflows, and support processes.
This is a hands-on senior individual contributor role with broad impact. In addition to resolving complex customer issues end to end, this person will help shape how support operates in an evolving environment that increasingly includes automation and AI-assisted workflows and tools.
What youll do:
Own complex technical and product-related support cases from investigation through resolution.
Provide high-quality support to customers in Hebrew and English across written and live interactions.
Handle ambiguous, high-impact, or cross-functional issues with strong judgment and minimal supervision.
Act as a senior point of contact for escalations, sensitive customer situations, and priority cases.
Mentor teammates by sharing knowledge, setting a high bar for case handling, and helping improve team practices.
Use AI-based tools and internal tools effectively in day-to-day work to improve speed, quality, and consistency.
Help to define, maintain and improve support agents, AI-assisted tools, bots, workflows, automations and documentation to improve support effectiveness.
Identify opportunities to reduce friction, improve self-service, and optimize internal support flows.
Collaborate with Product, R&D, Customer Success, TPE, and other internal stakeholders to resolve issues and improve the customer experience.

We are looking for a talented Developer Support Engineer (suitable for a Student Position) to join our team to help us support our growing global customer-base.

RESPONSIBILITIES:
Investigate & Resolve technical issues escalated from support agents.
Identify the root cause for issues.
Analyze system logs and dashboards to streamline troubleshooting.
Develop scripts for debugging and automating.
Reproduce customer scenarios for resolving relevant bugs/features.
Maintain and improve a knowledge base of known issues and solutions.
The position includes liaising with CS, QA, Delivery and Sales teams.

We are looking for an experienced Senior Technical Services Engineer to join our dynamic team based in Israel. You will play a critical role in ensuring the smooth operation of our technical infrastructure and product flows. Your responsibilities will include providing tier 3 technical support for escalated issues, taking charge of building monitors, maintaining continuous vigilance over the production environment, and taking the lead in coordinating incident response efforts across different departments.

A day in the life and how youll make an impact:
Lead cross-functional efforts to identify, analyze, and address intricate technical challenges, fostering seamless collaboration between various support teams and engineering units. Additionally, assume responsibility for addressing complex support tickets and ensuring adherence to stringent SLAs, all while maintaining a commitment to meeting service level objectives.
Lead cross-functional efforts to tackle complex technical challenges, ensure smooth collaboration between support and engineering teams, handle complex support tickets, and meet SLAs.
Continuously monitor diverse processes across our systems, proactively identifying potential issues before they escalate. Additionally, engage in thorough research of issues arising from these monitoring activities and collaborate closely with the R&D team to develop effective resolutions. Simultaneously, contribute to ongoing improvements to our monitoring systems to elevate their efficacy and reliability.
Monitor system processes to spot potential issues early, research problems, collaborate with R&D for solutions, and enhance our monitoring systems.
Take an active role in incident management efforts while also contributing to continuous improvements in R&D processes. Diligently track key metrics and maintain proactive oversight to ensure sustained optimization.
Develop monitoring tools and drive process improvement initiatives to ensure smooth system operations and enhanced operational efficiency.

we are looking for a Service & Delivery Quality Process Engineer.
In this role, you have the opportunity to
Work and report directly to the Head of Quality Radiology Informatics. Also working directly with the extended PSQ and Markets Q&R teams.
Execute tactical activities with cross functional Quality activities and projects to support customer needs, RI strategy implementation and EI business success.
Support the implementation of Quality transformation projects
You are responsible for:
Facilitate, participate, and communicate QMS service activities and projects between different departments, sites, and businesses
Initiate, stimulate, and support the implementation of process improvements
Facilitate, manage, and support internal and external audits in all business processes
Support and advise the organization in corrective and preventive actions (CAPA)
Participate in the maintenance and improvement of the Quality Management System
Supports and participates in the implementation of Quality transformation projects
Facilitate and participate in applying risk management tools, assessments, processes, and principles
Translate regulations and standards and bring them to consolidation in the organization and the Quality Management System
Participation in and verification off changes to QMS impacting service
Responsible for performing timely, SW Quality Engineering tasks: assessing software design and reviewing tests and other performance data, analyses market feedback, completing or assisting with in the root cause analysis and SW Quality problem solving
Interact with local and global functions across multiple the businesses

Were looking for a Support Engineer who goes beyond handling tickets and truly owns the customer experience end-to-end. In this role, youll deliver white-glove, technically deep support, resolve issues with minimal customer effort, and act as a trusted bridge to R&D- reducing their load while helping improve the product. Its a great fit for someone who enjoys diving deep, taking ownership, and making a real impact, with the opportunity to provide fast on-site response when needed.
Responsibilities:
Deliver a white-glove customer experience
Own customer issues end-to-end
Independently investigate and resolve technical issues
Act as the technical interface to R&D, helping reduce operational load
Proactively identify and prevent recurring issues
Maintain high standards of operational excellence and system reliability.

We are looking for an experienced Tier 3 Support Engineer to serve as a key technical expert, leading the resolution of complex application, networking, and security challenges.
This role is ideal for a highly technical, customer-facing professional with strong experience in network architecture, firewalls, and cloud-based systems, who thrives on solving complex problems and taking initiative in high-impact situations.
Youll be part of a rapidly evolving Exposure Management platform within our company, operating in a true multi-vendor security ecosystem. In this role, you will gain broad exposure to the full security stack and real-world attack scenarios across leading technologies - making it an excellent opportunity for engineers who are passionate about staying at the forefront of modern cybersecurity.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

Join our amazing team as a Senior Technical Support Engineer!

We are looking for a highly experienced and driven Technical Support Engineer to lead complex incident management and serve as a key escalation point (L3) for our customers. In this role, you will play a critical part in ensuring operational excellence, driving fast and effective resolutions, and maintaining the highest level of customer satisfaction.

You will work directly with enterprise customers to troubleshoot and resolve advanced technical issues across diverse environments, acting as a trusted technical expert. You will also partner closely with Engineering, Product, and Customer Success teams to improve product operability, influence future development, and ensure a best-in-class customer experience.

This is a highly cross-functional role in a fast-paced environment, with direct impact on both customers and product evolution.

Responsibilities
Provide advanced technical support to customers and partners, acting as an L3 escalation point
Manage support cases end-to-end, from initial intake to resolution, including timely follow-ups
Perform deep technical troubleshooting, fault isolation, and root cause analysis of complex issues
Troubleshoot Linux-based environments, system services, networking, authentication, and application integrations
Diagnose and resolve identity and access management (IAM) issues involving SSO, federation, directory services, and authentication workflows
Lead customer-facing technical workshops to define requirements and ensure solution alignment
Collaborate closely with Engineering and Product teams to improve product operability and reliability
Translate complex technical issues into clear communication for both technical and non-technical stakeholders
Collect and channel customer feedback into Product and R&D teams
Create, maintain, and publish technical documentation, including support bulletins and knowledge base articles
Contribute to internal knowledge sharing and reusable troubleshooting resources
Review and improve technical materials such as training content, manuals, and troubleshooting guides

Required Outcome Customer Engineer, Cloud Platform Delivery
About the job
The Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will drive initial and ongoing business ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities.
You will blend business expertise, market knowledge, direct technical engagement, and technical project management to prove the value of the Cloud portfolio.
Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage our cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Develop and orchestrate a structured deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
Identify expansion opportunities for new workloads within the account during project execution.
Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.