we are seeking a self-motivated, adaptable, and quick-learningApplication Help Desk Administratorto provide internal front-facing support for our company employees and internal business processes.
This role covers bothcomputer and mobile phone environments, supporting our company specificenterprise applications and related IT services. You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions to technical issues and requests.
Key Responsibilities
Providing technical, personalized service to our company employees.
Delivering global support for our company IT applications and internal business processes, working closely with development teams and business leads.
Handling tickets, providing in-person assistance, and delivering remote support to employees worldwide.
Supporting all user access management tasks as part of the full user life cycle (onboarding, changes, offboarding).
Administration and maintenance of access management.
Introducing policies, procedures, and technologies to proactively respond to trouble areas in service delivery.
Additional responsibilities based on business requirements.
Requirements: 13 years of experience in IT/Application support(computing, mobile, or enterprise applications).
Strong team player with the ability to work independently.
Technology-oriented with analytic thinking and problem-solving skills.
Excellent written and verbal capabilities in English and Hebrew.
Passion for providing support and finding technical solutions to IT issues.
Ability to multi-task with face-to-face interaction, remote sessions, and over the phone.
Ability to identify employee needs and communicate effectively in dynamic situations.
Highly organized, motivated, and creative with a proactive nature.
Experience or knowledge in SAP or Salesforce is an advantage.
This position is open to all candidates.