KMS Lighthouse is looking for an Account Manager to join our expanding Israeli-based team. As Account Manager , you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers– including the provision of training and support to customers using our products.
Responsibilities:
* Manage project implementations for both new customers and those of our existing clients as their requirements grow
* Engage with our clients through meetings, email, phone or via the ticketing system
* Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people
* Think creatively about technical issues and provide clients with workarounds when necessary
* Manage changes to the project scope, project schedule when needed
* Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency
Requirements: * Previous relevant experience as a Project Manager / Account Manager / Implementation Specialist / Customer Success Manager
* Excellent client-facing and internal communication skills
* A strong ethos towards helping the team win
* Prior experience in SaaS environments (advantage of experience in knowledge management)
* Strong written and verbal communication skills in English
* Proven track record in account management and client relationship building
* Experience in contract negotiations and renewals
* Strong business acumen with the ability to identify upselling and cross-selling opportunities
* Ability to manage multiple client accounts simultaneously while maintaining high service standards
* Experience in conducting business reviews and presenting to C-level executives
* Strong analytical skills to interpret client usage data and provide strategic recommendations
* Proven ability to resolve client issues and manage escalations effectively
This position is open to all candidates.